Review Time
Part of my order was missing- following an email this was inmediately refunded. However this was not what I wanted! I would have liked the chance to have the plant replaced instead of having to re-order incurring a delivery charge. I have asked for this to be refunded as not my error. This has not happened to date which will involve another chase up email which is annoying. Update -delivery charge has been refunded promptly which I appreciate. All in all I am happy with service and would recommend Carbeth. Hopefully following this feedback Company will consider giving options.
Delivery was delayed over the weekend so l feared plants would suffer but they were well packaged and watered so they survived the journey and look really healthy now. I was impressed by the way how much care had Been taken to ensure they arrived in premium condition . Hoping my poppy will arrive the same.it did and so impressed with the Customer Services team
The plant arrived in poor condition with the soil emptied from the pot. I will be surprised if it survives but will wait and see.The same applies with the bare root potentillas. They were very dry, but am hopeful they will be OK with some TLC.
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