Review Time
False advertising of services. Used collect+ to send parcels in Blackpool. All of the shops I’ve visited which is on their website, doesn’t not offer any service. I’m starting to think they must doing some sort of dodgy money scheme.1st shop I went to straight up said they do not offer any parcel services etcWent to second shop and guy said he’s unsure how to use the machine, so I told him bro you simply scan and print the label. He tried and they literally pulled out a blag the machine has crashed. I had the parcel with me two days and decided to go back to first shop to make sure one wasn’t next door, I asked same shop again if they do and this time they said YES? I was just in a few days ago and he said NO? I still couldn’t send as he said printer not working?I’ve tried 3 shops with collect+ and all of them didn’t offer any service.I’ve also contacted Royal Mail as they list collect+ as one of their parcel shops.
Left a DPD Collect+ parcel at Londis M32 - had to go and retrieve if from there 10 days later. Absolutely useless - it was at the top of a pile of parcels & never went anywhere. Do not use - especially this store - they are clearly not processing any parcels for collection, the guy behind the counter could barely be arsed to get off his chair. No couriers should be working with this store
Tried several times to send clothes donations to Red Cross with them. None of their pick-up points want to accept packages, finding excuses like: the terminal is not working, we don’t have space, we don’t want to handle it, etc. Meanwhile, the packages weren’t big. I still think they don’t understand the purpose of a courier service that can’t deliver paid packages.
Received a tracking code this time. Try to track it, Collect+ doesn’t give access to on their website - it gives mention of FedEx on email I received after returning. Unable to track it on there, whose label it is is for DPD so incorrect information shows. They still claim you can contact them but you cannot, I tried but message comes up that you need to contact the courier firm.
My local store Food & Tipple Ltd need more training. They keep recieving eBay parcels and not entering the eCP code, so I then have to contact eBay support to get them to contact the store! Even taking in ID and proof the parcel is mine with photos etc they refuse to release!
I lost in DP News Collect+ store in Sudbury Town my new mobile phone, purchased on eBay. What happened? It occurred they received the parcel from the seller delivered by Royal Mail in amazing express way just next day (19/10/2024) after the purchase, but... shop assistant didn't scan it and I've been waiting for whole round week for the collection code to find out finally I wouldn't get it. It was not a mirage, it didn't evaporate either. There is the picture of this parcel and the signature of shop assistant on Royal Mail tracking site. Someone apparently liked and took the phone, simply stole it. I got the refund from eBay, but what the store did is a crime and shame. Never gonna even step in there. In my opinion they should lose Collect+ membership if they obviously cannot be trusted. Just thieves.
I have never collected the parcel due to travelling. When the due date passed I was told in the shop that parcel has been collected by collect plus courier and returned to sender. However sander says the shop didn’t send parcel back. There is also no return tracking available neither to me nor the sender. I tried calling collect plus customer service but no one responds.
I dropped off a parcel to be sent back to Google in September 2024, it was worth £600. The person who took the parcel completed it as though he was receiving the parcel, not google! Now the parcel is gone, collect+ are ignoring my attempts to reach out, and I'm £600 down. My next step is citizens advice to try and get fully refunded by collect+. I have a receipt of the person who took the parcel too with the name. No response! The place I took it to told me no one there under that name works there. It's so dodgy 😑😭 will never use collect+ again. Google won't touch the case, because the parcel never got sent to them!!!
Their store finder is the worst tool I have ever used. Tried my two closest FedEx stores as per their website and neither of them accepted my parcel. First one didnt have the scanner to print my label and second one wasn't even a FedEx point at all, despite collect+ telling me they would both accept. And no I will not be sending the addresses to you and do your job for you, fix it yourselves.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more
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