Review Time
The drop of point was a shop which we use regularly- at a 5 minute walk from our house. The shop owner was helpful and the process of handing over the package was simple and straightforward. The package was transferred from the drop off point and arrived at the pick up point in USA 5 days later. The process was so simple and straightforward that even my 70 year old brain had no problem with it.
The service has been down for a month now at Davey's Wine & Spirits. I understand that there are technical issues (although apparently the other locations in the area have been sorted out) but the poor staff, who are lovely, have had to deal with all kinds of abuse due to not being able to give customers their parcels. On top of this, the owner is still having to pay as usual, with no results and no compensation either! This is appalling. What kind of company behaves like this??
Bad service in my current area, generally unreliable. Since Royalmail has been partnering with collect+ I've had a range of issues. One particular parcel shops is unwilling to accept anything that isn't "small" (which isn't communicated anywhere before you arrive, and isn't in line with accepted royal mail size limits), claiming it's due to limited space. I've also experienced missed collections and delays, for example my current parcels were dropped off days ago and show on tracking as not having been collected from the shop, apparently due to the courier saying they're too large for their vehicle (but again are within the 61/46/46cm restrictions), I also can't take them back myself, nor can Royalmail take action as they haven't scanned it themselves yet.
I have two parcels to collect at a yodel/collect+ shop, the email I received stated both parcels were ready to collect and I have been provided with collection codes. I went to the shop and the store said that neither parcel is with them - when I stated this was unusual he said unfortunately it isn’t, this happens often. Yodel will scan in the items and then take them away with them for some unholy reason. After 3 days of checking o was provided with the yodel/collect+ number. I have tried calling them 3 times this morning, on hold for 30 minutes a time, then the line hangs up. It’s infuriating! Where are my parcels and how hard is it to do your job?!
I went to collection point with proof of delivery from to collect my eBay order .The proof of delivery clearly shows GPS and picture of accepting .The agent was denying point blank despite showing Proof of delivery and not willing to have any conversation It is like I don’t have it here so bugger off.Then I tried contacting Collect plus with my problem their request their automated request will not even accept my request and asking me to contact eBay and RoyalMail.Avoid Colletplus at all cost. horrible Agents on site.Customer service non existent and evasive . if Collect plus want help and take some accountability and sort or compensate me I have provided details. Update : Spoke with the another resource , He told me this not a Collet+ pickup . Ebay says it is one pickup point . Collect + can you clarify.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more
