Review Time
Having visited Cote several times previously I was looking forward to going to the Cheltenham branch. I chose the steak frites which was very poor. The steak was a strange grey colour , very unappetising, served with a handful of parsley and frites which were nice. The cheese board servings were tiny. I gave two stars as the service and atmosphere were good however the food was not and I won’t be returning.
Just thoroughly enjoyed a lovely three course lunch at Cote Bluewater. We were made to feel very welcome right from the beginning, given a lovely table and our waitress Vendula couldn’t have been more friendly, helpful and efficient. We will be back!
I went with my wife and a friend. The initial welcome was friendly and warm. But the wait staff took a long time to take our drinks order (about 20 minutes), and to serve us our meal. Twice we had to go to the counter to remind the staff, who were busy chatting to each other, to serve us. They didn't even seem particularly interested in taking payment at the end of our meal, either. They also overcharged us, but when I pointed this out they were happy to rectify our bill.On the plus side, the food and drinks were amazing.
Staff were all very good and helpful. French onion soup tasty but it was what I would describe as a child's portion. Bowl so tiny that the 2 cheese-on-sourdough pieces had to be served laid across the rim of the bowl which, itself, sat on a small plate/saucer. These had to be removed to access the soup; one just about fitted on the side of the saucer, while the other had to sit on the table. Please, at least, provide a decent-sized plate under the soup on which to place the bread! It would also really cost Côte nothing to serve another ladleful of soup in a bigger bowl when the price is already around £9! Come on!The salmon bearnaise also had a good flavour and came with chips – a new potato option would be a nice touch – salmon is a bit too special to be treated as "fish n chips". The two small strands of tenderstem broccoli, though cooked in a good way, was a rather mean offering – did not amount to a decent vegetable portion. I paid extra for some French beans with flaked almonds.The main issue with the evening was lack of wifi or mobile signal. The waiter recommended I experiment with the wifi and select "forget Cote wifi" then retry. I did this 3 times, to no avail. My phone told me that perhaps "the router needs re-setting", not something I had control over. I sent a text message to the friend I was supposed to be meeting but he evidently did not get it, and I did not get his messages till later – when I discovered he had been waiting outside for 20-25 minutes. The waiter kindly got his name from me and ushered him in, but my friend was clearly browned off – all because of non-working tech. Okay, you can say we should have made our plans more specific in advance, or you could say we should not have relied on technology so much...The fact remains that the rear part of that restaurant is a communication dud-zone. Had I been seated in the front part of the restaurant, I would have been able to see my companion outside, and perhaps there the signals are better. But that did not happen.I would add that the tables are pretty close together, making private conversations pretty difficult.Good food, and the house white wine is very agreeable. But the overall experience was spoilt.
Had a Sunday lunch at Cote Chiswick in London with a friend to celebrate 2025, as we used to go to Cote for many, many celebrations before, or just for a treat; food used to be delicious, nice portions, and the staff very welcoming, all set up with a French feeling, which we loved. Immediately we noticed something has changed; no more French touch? Service was impeccable but the food shrinkage in portions was noticeable- the dauphinoise side was a baby portion, really. Starter of baguette and butter - bread was scarce for 2 people and cold - used to he served warm and the butter dish minuscule. Duck orange very small, my pork belly a super small cut and quite some space left on the dish, which looked not very nice ( used to be full and appetising). Dessert - had the cafe’ gourmand, that comes with a selection of mini desserts- well, I think it’s impossible to have them smaller than that! Coffee was good quality anyway. Overall, food is still very good but the portions are tiny for the price - and why change the French touch?? That’s was what set them apart. Not really feeling to go back anytime soon, sadly.
Côte Solihull.I’m gluten free I was delighted they had a new and separate gf menu with lots of choices!😊 food was tasty and well presented. Knowledgable staff and excellent service. Thank you for saving my bacon for my daughter’s birthday lunch when let down by another venue! I will return!
The food was superb, particularly the Duck, Mussells and both desserts. It also LOOKED very appetizing too. Service, Value , and attention to Detail was first class, inc the food. The Restaurant is a little tired, but everything else makes up for it. A memorable lunch.
Côte has been our go-to local restaurant for years, but after our recent experience with the Manager, we will not be returning to this branch.We visited with friends from Spain and had a wonderful meal, served by friendly and understanding staff. However, the evening took an upsetting turn when the Manager arrived to take our dessert order. One person in our group is neurodivergent and struggles with making quick decisions. Instead of showing patience or understanding, the Manager stood over our table impatiently for at least five minutes, creating unnecessary pressure for her.He then accused her of being "drunk" and refused to serve us further. This was not only completely unfounded but also deeply insulting and ruined our whole experience. Thankfully, the individual in question did not understand English, sparing her from the embarrassment. We did try and tactfully reason with the Manager but he was adamant she was drunk. At that point, we asked for the bill—over £200 btw—and left, disgusted by his ignorance and lack of professionalism.Writing this complaint to highlight the importance of staff training in neurodiversity awareness and to ensure no other customer experiences such dismissive and inappropriate treatment.Contacted Cote about this issue with no reply.
After booking for 3 people at a table near the windows, I rang the day before and amended the number to 4. When we arrived, we were dismayed to be squashed on to a tiny table around a pillar, although there were larger empty unreserved tables near the windows. We moved ourselves to one of these. My friend and I each ordered a green side salad with our main course. When the salads arrived, we discovered that they had no vinaigrette of dressing, and complained. They were eventually replaced. I got the distinct feeling that there was no senior member of staff keeping an eye on the overall detail.
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