Review Time
Awful returns policy.I had to pay to return dress in March 2025 and in September after many emails I have had the parcel returned to ME! Had an email saying its a fault if the courier, which was DPD a reputable UK COurier through the post office and no refund will be offered. Dresses were absolutely too small a large size doesn't fit a size uk 12 person BEWARE and AVOID using this company based in China Despite the below message saying to email I have a long thread of emails saying its not there fault the courier failed to deliver...despite me having proof parcel went to China and back to me! Money wasted on dress plus return postage. Avoid at all costs
Ordered a bag for my granddaughter for school ,£36.00 I payed it . Not has described, extremely small looks like a large pencil case with handles . I have asked for a full refund but will not do that unless I send it back to China they have offered a 75% credit note to spend on the website . DO NOT ORDER FROM THIS WEBSITE TERRIBLE PRODUCTS AND CUSTOMER SEVICE I WOULS HAVE GIVE IT NO STARS BUT UNABLE TO DO THAT ... STAY AWAY FROM THIS WEBSITE AT ALL COSTS
I returned an item as per there returns policy nearly 3 months ago and am still awaiting a refund. They claim that it is held in customs. In addition the return is to China and cost 1/2 the price of the dress!The sizes of their dresses are completely arbitrary and the company does not accept that as a fault in their clothing or manufacturing.
I wish I’d checked here first!! I cannot express enough how stupid I have been left feeling after spending just under £100 with Couture MOODY!! I am going to cut my losses and not have any further dealings with them as I would then be wasting time, as well as money. Do yourselves a favour and just burn your hard earned wages instead but do not donate to CM!
This is basically a scam. Please don’t use this website, it’s a con, the trainers are really cheap looking and poor quality. YOU CANNOT GET A 100% REFUND unless you send them back to China, goodness knows how much that costs and whether they would actually refund. I’ve just wasted £38.99 please don’t do what I did, I was in a rush and thought I was on Amazon, I don’t actually know how I got on this website! Please be careful.
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