Review Time
I booked a hotel for 2 adults and 2 16 year olds through this company with misleading information. The website did not state the age’s permitted clearly. When I looked into the hotel directly I found out it is 18 + adults only!!! Rather than risk being turned away on the day of arrival, I have contacted them and they have said they will in no way refund me even though my booking is 3 months away!! That is £209 that I have been SCAMMED for a hotel I cannot stay in! Don't bother with lastminute.com, book directly with the hotel instead. They are untrustworthy, misleading and unsympathetic. The staff are reading from a cue card and will not allow you to speak to anyone in authority.
We were very pleased with our holiday experience from initial booking until our return home. Booking was quick and easy and the hotel was as described on the Lastminute website. Check in at the hotel was very smooth with no problems. Our flights were excellent, good times out and back. Also, communication from Lastminute was great we were kept informed and updated throughout.
Cannot figure out the support. You can only call their customer Service as a new customer and the only other contact option is speaking to a bot on their website with very limited options about what can be discussed. We booked flights at midday but our order confirmation tells us our flight is at 9:30 in the morning from Gatwick, which is a 90 minute drive for us, with small children. Please can someone at last minute contact us about the matter?
How can you book ‘last minute’ if 72 hours after booking (and 48 hours before flying), they can email to say ‘we didn’t confirm your trip, your refund will arrive in a few days, you can start a new search now’? What a useless service, thanks for absolutely nothing.
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