es.lastminute.com

2.4
2.4 Based on 120 reviews

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Average Rating

2.4

/
5

120 Reviews

5 Star
24%
4 Star
8%
3 Star
5%
2 Star
4%
1 Star
59%

Filtered Reviews

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Review Time

Edna Howard
BEWARE!! Adults only SCAM!

I booked a hotel for 2 adults and 2 16 year olds through this company with misleading information. The website did not state the age’s permitted clearly. When I looked into the hotel directly I found out it is 18 + adults only!!! Rather than risk being turned away on the day of arrival, I have contacted them and they have said they will in no way refund me even though my booking is 3 months away!! That is £209 that I have been SCAMMED for a hotel I cannot stay in! Don't bother with lastminute.com, book directly with the hotel instead. They are untrustworthy, misleading and unsympathetic. The staff are reading from a cue card and will not allow you to speak to anyone in authority.

1
Date of experience: Aug 04, 2024
Relieved customer.

We are pleased with the help received from last-minute especially with Laura who was very helpful and patient discussing and booking our holiday. Thank you Laura and last-minute.

5
Date of experience: Jul 29, 2024
Dissaster agency, problems in arrival and back home

No help, you have a chat but after making a complaint, i receive a call and no solutions, you don't inform correctly to clients but you don't do solutions. The worst agency I have never booked

1
Date of experience: Jul 28, 2024
Beresford Hughes
Awesome

Great! Easy to book, everything worked very well... Flights... Hotel... You guys are great 😃

5
Date of experience: Jul 23, 2024
ZikkinhaGamer1632
Fabulous Holiday Experience

We were very pleased with our holiday experience from initial booking until our return home. Booking was quick and easy and the hotel was as described on the Lastminute website. Check in at the hotel was very smooth with no problems. Our flights were excellent, good times out and back. Also, communication from Lastminute was great we were kept informed and updated throughout.

5
Date of experience: Jul 22, 2024
Fern
All good

All good. Seamless buying and travel exp

5
Date of experience: Jul 16, 2024
Zach
Ni un solo incidente durante el proceso…

Ni un solo incidente durante el proceso de reserva, estancia, etc. Todo facilidades, perfecto

5
Date of experience: Jul 14, 2024
William M.
Cannot figure out the support

Cannot figure out the support. You can only call their customer Service as a new customer and the only other contact option is speaking to a bot on their website with very limited options about what can be discussed. We booked flights at midday but our order confirmation tells us our flight is at 9:30 in the morning from Gatwick, which is a 90 minute drive for us, with small children. Please can someone at last minute contact us about the matter?

1
Date of experience: Jul 05, 2024
Great service and large variety of…

Great service and large variety of hotels and travel options!

5
Date of experience: Jul 03, 2024
Stuart
Last minute bookings??

How can you book ‘last minute’ if 72 hours after booking (and 48 hours before flying), they can email to say ‘we didn’t confirm your trip, your refund will arrive in a few days, you can start a new search now’? What a useless service, thanks for absolutely nothing.

1
Date of experience: Jun 25, 2024

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