es.lastminute.com

2.4
2.4 Based on 120 reviews

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Average Rating

2.4

/
5

120 Reviews

5 Star
24%
4 Star
8%
3 Star
5%
2 Star
4%
1 Star
59%

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Deorwine Morris
We booked either a comfort or deluxe…

We booked either a comfort or deluxe room we was put in a comfort room with 2 single beds a very noisy aircon and fridge had to wait 5 days before we could move. The bar was constantly topping up beer with old beer which gave me a really bad stomach which i still have now. The flys around the resort caused infections on some small cuts on my legs i am still on medication. apart from that the staff and restaurant was very good, would i go back NO

2
Date of experience: Sep 01, 2024
Cosmo
DO NOT book through this company

Had a e-gift card for Lastminute.com and so booked a holiday with them. Once I received my e-card went redeem it against the holiday booking only to be told 'its for new bookings only' in my view this was a 'new booking' and didn't see what the issue was. Have tried several times to get through via the telephone, it just cuts you off you cannot speak to anyone. You then try their virtual chat to which you are unable to respond, seriously I wonder how they are still in business and to top it all, they then took a further payment of £752 which wasn't due anytime soon! if you e-mail you will just get a automated response. I will NOT be booking through them anytime soon pure joke as a business

1
Date of experience: Sep 01, 2024
Kiea
very very very bad service

very very very bad service. changed my fligths without informing me. did not give me any information on car pick up. when i called customer service they just parrot stuff without knowing anything. this by far the worst travel agency out there

1
Date of experience: Aug 23, 2024
Adolf Rogers
A lot Mistakes this Apps Be Careful

A lot wrong process in booling and reserve rooms in Italy

1
Date of experience: Aug 19, 2024
Clementine
Froud scammer

Froud, cheat and scam company.Better to never use lastminute.com.This company have no business ethics, grabbing money For customer support only chat option. Big Scam

1
Date of experience: Aug 09, 2024
Selena Brooks
One of the worst companies ever!!

One of the worst companies ever!!! They don’t have a number we can call on and their live chat doesn’t help with anything. I tried to change my booking dates but it’s been 3 days and I haven’t gotten any help whatsoever.

1
Date of experience: Aug 09, 2024
BOUM_26
DO NOT BOOK WITH THEM

the most horrible travel agent I have ever had to work with. DO NOT BOOK WITH THEM. Customer support is a nightmare, you cannot speak with them, the chatbot is horrible and adding simple things to a booking proofs to be impossible for them.

1
Date of experience: Aug 06, 2024
EC21
Easy to book and cheaper than other…

Easy to book and cheaper than other sites.Spoke to a lady called Noelia and she was very helpful and helped me book my holiday.

5
Date of experience: Aug 06, 2024
Danna Harris
I booked a trip with lastminute for…

I booked a trip with lastminute for 5000EUR and they kept the booking under 'processing', never confirming.I tried contacting them to know if I had the trip or otherwise they should notify and they didn't confirm/cancel.They also said that they wouldn't refund the whole amount of the booking.

1
Date of experience: Aug 05, 2024
Michelle Baker
Bad customer service

We were very happy with the booking and booked a holiday package to Dublin. They took the full amount and we took out the travel extra package. A month be fore we were to go we need to cancel as my sisters chemo treatment was brought forward. 2 days before or flight we are still waiting for our money to be returned. We had an email to say that we are not having any money refunded. Please don’t use this company

1
Date of experience: Aug 05, 2024

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