Review Time
They accepted payment for the flight but failed to complete the booking, leading to a disappointing experience. There seems to be no available email to address the issue, and their phone line only leads to a recorded message promoting additional services. Truly unacceptable.
Payment for the flight was taken, yet the booking was never completed, leading to a frustrating experience. There seems to be no email address to report the issue, and the helpline only provides a series of pre-recorded messages encouraging more purchases. Truly unacceptable.
A complete disaster. I opted for the flexible service to book another flight, but it fails when using a flight search engine, forcing direct booking on their site where prices are inflated. They mislead with pricing, increasing the cost if not using a specific payment method that is hard to find. After a day of waiting, my reservation was canceled due to their inability to process it. I tried again, and the same flight showed up at the same price! Customer support suggested I try again for luck. Their sales line is just a recording that hangs up. I advise against using any of their services.
This service is utterly ridiculous. The representatives are unprofessional and take your hard-earned money. They provide false information, and when confronted, they end the conversation by claiming you are being aggressive. I strongly recommend avoiding this company.
Avoid this service. My flight was canceled, and although a refund was promised, it has not been received. I used the chat function and was advised to email customer care with proof of non-receipt. After back-and-forth emails, there is still no resolution, and others have had deductions from their refunds due to handling fees.
I've booked two trips this year and had great experiences, but encountered terrible service when trying to resolve a minor issue. I was told that complaints cannot be logged, which is absurd. I purchased multiple vouchers intending to merge them, but encountered errors. Customer service claimed merging was impossible, and when I requested a cancellation or refund, they refused. They have been unhelpful and frustrating throughout this process.
Ineffective service. What can you expect from a third-party platform? This one, however, is particularly bad. If you book and pay for a specific seat but they fail to secure it, you end up with a random seat and no option to change it. They direct you to the airline, but most airlines won’t assist since the booking was made through a third party. They are deceitful, and I doubt any customer service representatives actually work locally, as their scripts lack substance. Unless there's a massive price difference, just book directly with the airline.
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