Review Time
I have been trying to buy the first SIM card and is simply impossible. No one of my c cards are compatible with fizz system and it is not from the bank side because the banks confirm me that my card is ok all the many times I've trying.
Awful experience. Our internet kept cutting off, we got our modem changed. After we received the new one, we were out of internet for 36 hours, to be told it's an outage in our area, which turns out wasn't true but customer service offered no solution. It came back for a few hours and then the modem reset on its own. Customer service was of no help. They told us there was no available technicians for the next week after 5pm. We canceled our plan. 3 days later, we get a call at 10am on a weekday to say a technician is at our house... We never booked an appointment, even less in the morning on a weekday when we work and unavailable to be at the house.
Very bad experience. Switched over to Fizz and since then, the sim card and service has not worked at all; I do not have a functioning phone anymore. It's been over 3 weeks and my ticket is "still being investigated". Customer support tells me they have no timeline as to when this will be resolved and they refuse to refund me. Unacceptable. I will be disputing with my credit card company.
Charged for a SIM I cancelled since November. I live in the UK.Here is the text of the complaint I just sent. I honestly can't believe this service:Hello,I am complaining and immediately require a refund for services I should not have been paying for, and for which I was being charged without my knowledge.I live in the UK and was in Montreal in November for a short visit, and at the time I purchased a Fizz SIM card for that short 10 day or so trip. I left the country on the 14th of November and cancelled my Fizz SIM card.5 months later in April I noticed a strange email from Fizz and realised that despite cancelling my SIM Card I was still being charged. I immediately got in contact with Fizz via a chat agent, informed them of the situation and incorrect charges, and I was told a specialist team would be in touch.That was 2 months ago, you have continued to charge me, and I have received no contact whatsoever to resolve the situation while I'm still charged. I went onto your website and tried to use the agent chat function on two different devices and it just keeps asking "how can I help today?". To be clear I live in the UK, I threw the SIM card out when I arrived home on the 15th of November, and to make it worse this trip to Canada was to say goodbye to a close friend diagnosed with terminal cancer - so being overcharged now for hundreds of Canadian dollars as a result of all of this is extremely distressing.Please immediately refund me for November 2023 to May 2024.Regards,Kiki
LDVDO for 100$ redem!Good price, good network! Everything is perfect for us, we really like Fizz. Unfortunately, residential internet is not available everywhere in Quebec. But, go to the Fizz site on the internet tab. You will need to enter your address and it will tell you if it is available for you. Plus, if you want to get $100 off. You can use referral code: LDVDO
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