Review Time
They're pretty bad, and I'm shocked that they can treat people this poorly. Pity I can't post screenshots here, because their customer support is beyond low. After experiencing financial disadvantage in QLD FLOODS 2022, I recieved a text from Foxtel offering support. The support foxtel gave me was a $15 late fee, but giving me 2 weeks to pay invoice. So I thought yikes..not exactly what I was lead to believe, thanked them anyway.BUT ...Four days later I recieved a nasty email informing me that my account was suspended pending total payment until I could 'afford' to pay bill. (But I'll be charged a full invoice anyway, lol).SO, THATS FOXTEL.I'm cancelling my service, and making enquiries as to which body or department I can lodge a further complaint with. Absolutely appalling way to treat loyal customers, but they don't seem to care.My suggestion just go with Netflix..really regret my time with Foxtel.And the other issue I have is their practices are less than transparent. I rang them about a year ago requesting two packages to be taken off my plan, and they side stepped around the issue claiming it wasn't worth it, with my plan, and I won't be saving any money etc. Considering I don't watch sport and kids, I'm sure I would have saved some money?Do you record phone conversations Foxtel? Go and have a listen to that one. You might like to use that for future "blooper" training sessions.Oh, and if you reconsidering their internet...don't bother, too many lags with that one, and not worth the money.
So I tuned in to watch the Saudi F1 race today, due to start at 0930 EST. It is now 10.15 and they still have sailing on. Useless. Really, really useless. This happens all the time, why even bother with a guide if you are never going to broadcast by it? Zero stars for being so utterly useless.
I was not being allowed to download the Foxtelgo app fro an iPhone 11 running software version 15.3.3 and contacted support about the problem. The series of responses I received from them were either irrelevant to the problem, patronizing or plain ignorant of the problem or how to solve it. In the end I gave up. Hopeless and clueless is what Foxtelgo support is.
After many ups and downs over to 20 odd years with Foxtel, I was generally happy until we recently moved house. Foxtel says all you have to do is contact them. Well good luck trying to do that. On hold for 30+ minutes before gving up on two occassions, I then tried the live chat. They can't even respond quickly on the live chat. Another 30 minutes wasted getting absoultely nowhere made me decide I'd had enough and was going to cancel. Well I can't even do that! Again on hold for so long I gave up again.Appears only way to cancel is to just stop paying. I'm sure they'll be quick then to put me on some bad credit list. They should not be allowed to get away with this!!!!
I was watching fox footy on my phone foxtel go from hospital the Thursday night game and Friday night game iam an essendon fan i started to watch the start of the game and the turned it of on 504 why what was the difference from the other to games thru foxtel go
We have recently disconnected our foxtel, after nearly 20 years, because of the number and length of advertising, some of the advertising on the discovery channel’s go for up to 20 minutes and the volume is twice as loud.We have now replaced foxtel with Netflix, Stan and Kayo, a lot cheaper and not the lengthy advertising, I could not recommend to anyone, their advertising is now longer than Free to Air
Appalling Customer Service -Cancellation Multiple phone calls to Foxtel to cancel a service. We were either reditected or placed on hold. After 31 mins on hold on a Sunday morning, they disconnected. No option to cancel on app or website, despite instructions leading you down a rabbit hole to nowhere. I would never reconnect or recommend them. I have 3 other streaming services that cost less then Foxtel. Why would you bother? 😕
I requested to cancel my service. Got the run around, put on hold, trying to have me just suspend it rather than cancel. I persevered insisting I want to cancel. They would not cancel until 1 months time as the day I called was the first day of the billing cycle so I have to wait another month. I told them I wanted it cancelled/disconnected today and I would like my money that is paid in advance refunded. They told me it is impossible to disconnect today. I asked to speak to a manager and no one available. Told them I am happy to hold and wait - they just left me on hold for an hour and a half. Once someone came to the phone claiming to be the manager and still I got no joy. For good faith - why wouldn't you just assist your customer for the sake of 1 month fee. I was a customer for 5 years but now I will never use Foxtel again. The most terrible customer service ever! If you are considering signing up be aware that firstly it is hard to get through. The technical assistance is lacking any quality. I have only ever gotten through to staff that have thick accents so hard to communicate. Also it is is actually pretty expensive for monthly subscriptions. I would give ZERO stars if that was possible.
Not normally not one to complain however my recent dealings with Foxtel have change my mind, it was the most horrendous customer service experience I have ever had. If your thinking of moving your service think again, nice people however the communication between departments need a little work surely when you talk to different groups in the same company theirs no need to go the name number address reason for you call every time. Come on your making good money spend at little more on training.
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