Review Time
This is the first time I've placed an order with Grattan and overall I am impressed with their online ordering process as its easy and straightforward. I love the dark blue bootcut jeans I purchased. They are by Sosander which is definitely a quality brand. The denim is high quality as the material is thick and has a good amount of stretch which hugs my legs and is very comfortable. The bootcut style is slimming and they are nicely flared without being too big. The fit is true to size - I ordered a 16 and they fit perfectly. I've given 5 stars because I'm really pleased with these jeans and the service from Grattan is excellent. I will definitely be purchasing more of these jeans in future.
Wrong item sent, after online chat replacement item ordered. Replacement not due to be delivered for another week. Wrong item has same order number as item I ordered. Did another online chat today, pointed out the issue with item number. Was told I should not have placed another order for the item, I didn't someone at Grattan did. Also told no guarantee which item I will receive when it is finally delivered. Requested that the correct item be dispatched on next day delivery. Told this wS not possible. Asked to speak to supervisor, only option given was to make a complaint and wait for someone to contact me. No way to treat a customer, never mind one of over 30 years custom.
Had endless problems after being with them over 30 years. First was their system takes 24 hours to change an address ( I didn't know this) so I moved house, changed my address with them, ordered items I needed and it all went to my old address and was left outside cos the house was empty. I was sent photos of furniture outside by the courier who did not phone first or ask for a signature to my absolute horror. The rigmarole sorting that out took weeks as it was too far for me to go and collect and some of it was too heavy with no transport of my own. Some of it got stolen as the place I lived had an open communual garden. Next was the paying on the day due fiasco. They didn't take the money from my account until after the weekend so I was hassled about an overdue payment of £9.45 for 3 days. I paid, you didn't collect. Not my fault. Latest is the bnpl carry on. I pay off a certain amount on each bnpl and they put the whole amount on my flex account. Twice they put it into credit as they put more on then I owed. Also there is a smaller matter of a fridge freezer I bought for a relative that has been despatched 3 weeks and noone knows where it is. I can't cancel it cos it is "on its way" tho where from noone can tell me. So Iam paying off my balances asap and getting the hell out of dodge.
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Grattan - its more personal. Womens, mens and childrens designer fashion, clothing and accessories plus house & garden, electricals, sports & outdoors and gifts. New fashion ranges online now
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