Name: hauteflorist.co.uk
Telephone: 000000000
Rating: 3.5

Jess Wilson Guest

5 months ago

Birthday Flowers

Sent flowers to my mother for her birthday and she couldn’t believe how stunning they were. Would definitely recommend.

Date of experience: Oct 08, 2025

Kirsty Wood Guest

5 months ago

large artisan florist arranged bouquet

I ordered what was advertised as a large artisan florist arranged bouquet and received something that looked like it had been grabbed from a motorway service station on the way home. Sparse, unbalanced, and full of cheap filler flowers, absolutely nothing like the “luxury” design pictured or described.When I contacted the company, I was met with endless copy and paste replies about how “no two bouquets are the same” and told to wait three days to see if it would “bloom.” It is now long dead, and the only thing that has bloomed is my frustration.Their so called customer service team refused to take responsibility, insisting the bouquet “meets their standards.” If that is true, their standards are shockingly low.I have since escalated the matter through PayPal and Trading Standards, as this was clearly not as described and well below the quality promised for the price.Save your money and buy from an actual local florist, at least then you will get what you paid for.More poor excuses... because I have escalated it (which has been rejected by them on Paypal too) they are claiming they cant help on here. sure.

Date of experience: Oct 06, 2025

Kathrine Nielsen Guest

6 months ago

Decaying Flowers and Terrible Customer Services

I bought some flowers from Haute Florist as gift for my sister’s birthday last August. We received browning, mishandled flowers that had travelled all the way from Holland (something they never mentioned). I was so embarrassed that she received them in such a terrible state. They were so awful she couldn’t even present them when she was having people over for her party and had to throw them out. On top of that when I contacted customer services they made both my sister and I send countless photos back and forth to them all day long, ruining her celebrations when you could blatantly see how bad the bunch were. They offered us a measly £10 gift voucher to spend on more of their flowers when I had spent over £70 together with a bottle of wine from the company, on utter rubbish. They would not give a refund or issue new flowers. I didn’t accept the voucher as we certainly won’t be buying from them again. I would caution using this company. Terrible handing of flowers and very poor customer service.