Review Time
This app is a total scam! They have false discounts. You book the so called deal. When you get to the hotel, the Hotel presents you with a "resort fee"or any other fee that was not states prior to booking and your $50 dollar stay is in Fact $300. If you decline staying in the hotel they will steal your money because they say it"s non refundable and that you cannot cancel. RUN FROM THIS SITE. THEY ARE CHINESE!
Booked and paid for 2 nights although they only confirmed ONE with the hotel. Scam. Takes 7-10 business days for the claim to be reviewed and money to be put back on my card. THIS IS UNLAWFUL and I will never book with them again.
Used to love it, but today they messed up badly. Did a successful booking but there was no room available in the hotel. So I called hotel tonight and the overbooking was confirmed. The agent asked if I want a refund or a voucher. After one hour driving out of town we get a call from them telling us the booking was eventually successful and that we won't get a refund. Very disappointing and therefore never again! I'll stick to my booking account from now on as they are reliable
DO NOT EVER book hotels with HotelTonight website - they have no empathy for your suffering whatsoever!!! I had to cut my trip short to drive back to Florida from NY for a family emergency of a loved one in ER dying. I begged them to refund my $$ or at least a “credit” and they said NO! I begged crying and telling them I had proof of emergency and they did not care!!! Please don’t use them ever!!!!
I booked my room with Doubletree Hilton. I reserved a room through Hoteltonight over 3 hrs ahead. When I got to the hotel rhey informed me that they never recieved a confirmation email from this business. Their was an of customer their waiting for her room with the same issue with Hoteltonight. I had to wait over 2 hrs to finally get my room. Hoteltonight is absolute trash!!!! I didn't get my room until midnight!!! Mind you I have to checkout at 5am. The worst hotel booking site EVER!!!!!
Hotel tonight sold 2 night stay at a Hotel.The details of the hotel given on their website are a flat out lie to get you to buy a NON REFUNDABLE night.The hotel when arrived was was under massive construction , front lobby portion torn out, no continental breakfast, rooms dirty, smelled of urine and smoke, no housekeeping.Multiple Emails to Hotel Tonight did not result in a resolution.Once you book you say goodbye to your money.
This company is trash. Their app kept crashing on me while booking, and I couldn’t log in again, so I booked elsewhere. Fast forward 2 weeks and my credit card is charged for a hotel that I didn’t even know had booked. After AN HOUR on the phone with customer service, they tell me they can’t refund. This company is a scam. BEWARE! I am a very frequent traveler and I will never never never use this app again. Go use booking.com instead, they are a legit company who know what customer service is.
Beware beware beware ! Horrible company, scamming at its finest. Not only are additional fees added at the end of the booking which pretty much defeats the purpose of using them, their non refundable policy they stand on 100% and that alone is absurd. Situations occur and they could at least honor a 1 time exeption but they will not! Absolutely beware of this company, after my last booking which I was a long time user and felt that some type of loyalty reward would be given. They would not honor my refund after I advised them I simply needed to switch the hotel and was willing to rebook with a different location thru them. I spent an hour trying my best to get them to do a one time exeption and the supervisor pretty much told me absolutely not. I will never book thru them and I will never recommend them to anyone!
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