Name: hoteltonight.com
Telephone: 000000000
Rating: 1.3

JW Guest

If you want the crappiest room in the hotel this is how to book

I have stayed at this hotel before and never knew rooms like this existed here or anywhere - so so bad!! Guy at the front desk told me what else do you expect if you book with hotel tonight. Point taken, I learned my lesson and will never make this mistake again. Then to add insult to injury I waited about 30 minutes just to reach a live person at hoteltonight and couldn't even understand them when they did answer. That was a wasted 30 minutes since they did nothing to help. I really need to check reviews BEFROE I pay for something.

Date of experience: Feb 28, 2018

Sapphire F. Guest

8 years ago

Customer service horrible

Needed to change the date due to mistake when booking. Customer service available through chat only and held un waiting for 1,5 hours in lobby of hotel not able to checkin, afterwards said that date was corrected. It was NOT. After waiting again, advised that they cannot change date or cancel booking due to hotels reservations department rules. Called hotel reservations and got that resolved in no more than two minutes.

Date of experience: Feb 24, 2018

Kendrick B. Guest

8 years ago

Will never use them again- booking for…

Will never use them again- booking for Brentwood CA deceptive-- had me 300 miles from where I needed to be and tough luck kept my money. Not good considering I called as soon as I realized they had two towns w the same name-

Date of experience: Feb 23, 2018

Phineas Parker Guest

8 years ago

Bait and Switch, BEWARE!!

The only thing you should use them for is to locate available hotels. DO NOT book a room through their app or website, as they bait and switch the available dates on you, and will not refund your money.

Date of experience: Feb 21, 2018

Butch Cook Guest

8 years ago

Always the best rates

Always the best rates. Customer service is great.

Date of experience: Feb 17, 2018

Janie Parker Guest

8 years ago

Buyer BEWARE- I used their app to find…

Buyer BEWARE- I used their app to find a hotel for the first time, found one, entered my card info to pay and checked out. I got a message saying that the room I wanted was unavailable. I then noticed that my card was charged the full amount of the hotel of $209. I thought ok I have a room, never received an email with confirmation- I called and was told that I in fact did NOT have a reservation and my funds would be “refunded in 7-10 business days! What BS - charging for something you don’t own, then saying well someone else reserved the room because you weren’t fast enough! This company is a RIP OFF! If they do this 100 times a day, that’s $20,000 of monies they are using everyday to fund their payroll on products they can’t sell! This I’m sure is probably illegal! I will NEVER use them again! Sites I use “hold” the reservation you are trying to get for a specific amount of time to allow you to book. I have NEVER had this BS happen with any other website or company!

Date of experience: Feb 17, 2018

Cindy Ross Guest

8 years ago

There are cheaper prices elsewhere

There are cheaper prices elsewhere. And as first-time user of their app, found it confusing. Also, they tell you how amazing they are, which is silly.

Date of experience: Jan 27, 2018

Kimble Hughes Guest

8 years ago

It feels redundant...

It feels redundant, as every review is the same, but accidentally clicked on an $300 room ( i swear!), Called 5 seconds later to be told they can't refund it over and over again by a very rude customer service supervisor named Daniella.

Date of experience: Jan 24, 2018

Isaiah Kelly Guest

8 years ago

God awful.

God awful. Leaving me stranded in the middle of the night despite very early reservations that they "lost". Wasn't even hotels fault, just hoteltonight forgetting to send the reservation to the hotel then losing it.

Date of experience: Jan 13, 2018

Olive Howard Guest

8 years ago

Non refundable MY A**

Non refundable MY A*S. They completely failed to inform me that I will be turned away at the desk if I’m under 21 AND THEY STILL TO THIS MINUTE REFUSE TO PROVIDE A REFUND *BUY FROM ANYWHERE ELSE NOT FROM THEM*