Review Time
My return is simple enough, though itemized....I entered something incorrectly, which was stopping me from efiling., which I've been doing forever. Long story short...after trying for hours to figure out what is wrong...called in and the tax expert figured it out...helped me out in a matter of minutes. Efile transmitted as it had in the past. Thank you Intuit/Turbo Tax Rep!
Been filing and paying money to use Turbo tax software over 5 years. Just to discover that It's has no info on my stimulus mind you that I filed and received my State and Federal returns on the turbo card. Will be changing who I file with next year. Sincerely an Angry customer 😡🤬😠 😡🤬
If I could give no stars I would. I used to use turbo tax year after year. I stopped then, decided to use them for 2019. Never had this much trouble. I live in Florida and they for one tried to submit state taxes for me and charges me for it, took me 3 months to finally get my money back for state taxes that I didn’t need filed. Still can’t download a copy of my tax return from turbo no update and I received my taxes in February. They charged me to do taxes period when I qualified for free taxes. Not even attempting to get that money back. You try to call? They hire off the wall people who don’t know what their doing!! When I called the guy I heard before he spoke to me said “damnnnn”. Poor poor professionals. I will never use these people again. You get the same response when you have any issues no real answer. Done with these people DONE. When their site won’t give me my copy of my return I’m told “just get a transcript”. Thanks for the help turbo. Oh and my account still states my return is accepted I had to find out on my own when I received my taxes and that they were officially done. No record of my return on my account anywhere.
This time last year I would of given a 5 star review. I'll never use turbo tax again after the way I've been treated and have seen and read the way others have been treated and lied to. People that are damn near starving to death and you are telling them they are getting the money on there card but if you go to sbtg it clearly states if your money went through them you will not get the money on the card. It will be a paper check. Anyways I hope effects turbo tax the way it has all of us.KARMA
Tge turbo tax stimulus registration isnt for everyone that needs to provide direct deposit info to the irs. Its a set up, the only'way you can register your info is to let them do your tax return. Ajso if you have to pay in, you cant provide direct deposit info either. So this is a false advertisement, all this? Is, is a way for turbo tax to do your tax return by force. With what is takibg place in the world, this company should be ashamed of themselbes. They'will never get my business. Shame on you turbo tax trying to take advantage of a grim situation.
For tax year 2019 TurboTax blew it.1. It allowed me to submit my taxes without my 8962 healthcare form. It asked me if I had healthcare. I said "yes" .It asked me if I received a 1095 form. I said "no". These forms are required by the IRS (so I found out)1 month later I got a letter from the IRS asking for those forms.Turbotax should not allow submitting if a person does not have the proper forms filled out and attached. 2. I have itemized deductions every year. But somehow turbotax sent my taxes in using the standard deduction. I picked "itemized" but it did not allow that. Later when I found this issue the turbotax rep found a box on the federal info page that was checked and it said "use standard deduction even if itemized is more". I never checked this box. I was never asked about this during the tax software. 3. Had to have a turbotax rep call me to figure all this out. They said they needed to get help from more qualified techs. They promised to call me at 12 noon the next day. They never called back. Had to go elsewhere for help.They have lost my business.
They charged me money when they were not supposed to; they filed my return incorrectly and neglected to include health care credit information - which now leaves me ineligible for health care credits; they are not reachable for customer service (if you call, they try to extort MORE MONEY; if you don't pay, you get disconnected); they have a money back guarantee (100% satisfaction guaranteed) which they refuse to actually give. They should be barred from doing business; they should be removed from the IRS website as a "free" provider (at the end of the very long process of preparing your return on line, the only option is to pay .. at that point, mostly people just pay because they do not want to start all over). THIS IS THIEVERY AND SCAMMING AND FRAUD. THE CEO SHOULD GO TO PRISON.
Horrible. Paid $170 for self employment filing on line and they first said I had to use my tax return to pay which would cost me another $40!(didn’t give me an option) and when all was said and done they didn’t even pay my taxes!! Not to mention I had to send in the documents myself!! Waste of time and money. Next time I’m using any of the other options out there!Now I tried calling and they said I need to speak with a specialist so it forwarded me to a promo that asked me if I want to upgrade said no then it asked me again and I ignored it and it hung up on me!! I called back only to wait for 25 minutes !!! Trying to get a specialist to do a job that a monkey could do!!! NOW THEY HUNG UP ON ME!!
Crooks! I will NEVER use this again! I have never been able to file for free using TurboTax. It's supposed to be affordable- it isn't. By the time they charge all their ungodly fees they cost more than going to a CPA would have and I would feel more secure in taking my taxes to a CPA than I do TurboTax. I found a coupon that is advertised on the TurboTax official website and it won't even work. Terrible customer service when you call in, as well. When I called in to ask about it they acted like I had made the coupon up and offered no help. HATE TurboTax!
I've used turbotax Canada for years but have found it decreasingly satisfying recently. Last year's return was reassessed by the CRA for more $. This year's version kept kicking me off--a sign their service is overloaded--and when it did, logging in again I found that the data I had most recently entered was not saved! That was enough to send me elsewhere.
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