Review Time
things you buy on Jumia are hit and miss. as much as possible don't buy electronic gadgets from them since their warranty effectively lasts for only 7 days. many have complained that refunds take forever. personally i bought a phone from them for new and its problems started a month after purchase long after my 7 day return policy had expired. The phone was a brand new Moto E4 Plus
I'm not one to rate people badly but Jumia deserves worse than a 1 star. Sometimes they bring defective items and take forever to return/refund, they sell fake items, I had friends that ordered an elepaq generator and got a sumec firman instead. In their website they flood you with the same 'generic' items over and over, leaving you little variation and room for choice. Maybe you all should learn from your American counterparts Amazon and Walmart. Jumia is overall a SH1TY service!!!
Everything Jumia related is poooooooooooooooooooor! Jumia Food - terrible, Jumia shopping - heart wrenching, Jumia Global - scam! Anything Jumia can frustrate the hell out of you! I dare not explore any other Jumia. Sometimes, I wonder if these guys are learners...it's like they're not sure of what they're doing!!
scammer and con online shopping, jumia KENYA is the worst. on the 3rd of December 2018 i made and order and upon paying i was told the payment could not go through only to find out on the next day from my bank that money had been taken from my account. soo i call jumia kenya and give them all my details including my order number and account details, so, they tell me to wait for 5 to 7 working days for the refund to be made, and so i waited and till today 11th January 2019 am still waiting. i have spoken to very many people from agents to supervisors, all with different stories. the systems were down. the refund has been made check your account. we are working on it. some sooo rude some helpful, but none of them has been able to get me my money back. jumia kenya stole from me and am soo ashamed to given be associated with such a company. you should not operate and you should be closed dwon! i want my money back.
I made my order on the 24th December, it was to be delivered between 27th Dec- 1st Jan order number "303763665", I got the message yesterday that my order apparently has been cancelled, why would you take so long to cancel my order if u never had the item, that is completely wrong and I urgently needed it considering I was not even given any call prior on any info concerning my order,I'm totally dissapointed and I thought I would have the best experience with u.
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