Review Time
During the sales process the Sales Person and me agreed for a reduced license rate when the hotel was closed but still should be able to receive reservation. The company refused to honor that agreement and still bills the full amount and refuses to change to the agreed price. Be careful with this company and ensure that everything you agree with the sales person is fully reflected in the contract the sales persons then puts together. We tried to use the system and it was way too compicated for our small hotell. It also had very poor language support for our local language. When we had asked the system to be closed for reservations it stilled accepted reservations from booking.com so we are forced to be open when we planned to be on vacation. We decided to go with another simpler PMS.
System was set up wrong by them meaning we got an influx of cut price bookings we couldn't cancel. This happened while i was at a friends funeral. Which i had to leave it to deal with it, only sales person answered, as no one else available to fix it. Sales person did his best he was very apologetic. Spent from Dec 2024 asking for answers, they admitted we werent told about when you use them it only uses an instant book option. However itA year on still no conclusion still not getting anywhere. Messages say managers looking at it then no contact, you call you have to keep repeating evidence and experience. You are dealing with remote workers each time you reach out so no consistency. Worst experience ever a couple with a holiday rental trying to make ends meet now as a result of Little hotelier financially we were at a loss. Only positive experience amazing sales person who though it was appauled by what was happening and tried his best with his limited influence. I hope that this is read by them and that they answer my recent email. I wanted to share this so they can learn, whats not working and perhaps it. Key take away points. COMMUNICATION with customers, needs to be logged so each time someone calls they have the information infront of them.COMPLAINT PROCEDURE 1 dedicated person to deal with complaint cases until completion and closure is all it would take Little hotelier. COMMUNICATION answer emails not just the standard thank you for your email someone will get back to you.
I had a complicated request about user activity logs, and honestly I felt a bit stressed at first. Abigail made the whole process so much easier. She didn’t just give me instructions — she listened carefully, explained everything step by step, and made sure I felt understood.Even though there were system limitations, her kindness and patience really stood out. I never felt rushed, and I truly felt like she was on my side trying to help me. It’s rare to meet support agents who combine professionalism with such genuine warmth.I’m very grateful for her assistance — it turned what could have been a frustrating experience into a positive one. Thank you, Abigail! 🌟
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Running a small hotel is simple with Little Hotelier – the all-in-one system built for small accommodation providers. Recently voted 🥈#2 Property Management System in the HotelTechReport Awards 2025, it gives you the tools to do what the big properties do, in a way that works for you. With Little Hotelier you get:
• A perfectly-sized property management system built for the way you operate
• A commission-free booking engine to drive direct bookings
• A powerful channel manager to connect with top online channels
• A website builder to create or refresh your site
• Insights and reports to guide smarter decisions
• Built-in payments that save you time on every booking
• The ability to list on metasearch sites like Google Hotel Ads
• Tailored pricing recommendations powered by real-time property and market data.
And with our mobile app, you can manage everything from anywhere – so you never miss a chance to delight your guests and grow your business.See more
