Review Time
So happy with my purchase @MH Willowbrook Langley. I found what I want and i like it and thanks to Cory who assisted me for the heart pendant with my birthstone and chain and earings it was already sold out in langley but she still found a way to ordered.. Thank you so much Cory for your help. For sure I will coming back and see u again soon.. ❤️
My diamond ring worth over 5 grand has fell apart 3 times in less than a year, they won’t do anything and made me pay extra even though I have life time warranty. Happens so much warranty doesn’t matter. They sell bad quality products. Don’t buy please save your self!!!!!!!!
I received a beautiful silver box chain (item #P12178001) from my daughter on Christmas/2020, receipt # 011910109878. She also purchased the lifetime warranty for the chain.#0119011910635361To my surprise the chain broke a few months later(2021), so I went back to the store in the Pen Centre, St.Catharines, ON. They filled out all the paperwork to send it out for repair. Two weeks later I received a phone call that the chain was ready for pickup. I was happy to have my chain back. I only wore the chain for special occasions so I was very surprised when it broke again, in the same place (2021). I returned the chain once again for repair. I asked about getting a new chain but was told I could only have it sent out for repair when in reality I could have gotten another chain being that it was under 1 year that the chain was purchased. I only know that now because after speaking with the manager on September 19/23. He said he could have exchanged the chain in the first year it was purchased but can now only send it out for repair. Something that was never said to me the 5 times I returned with the broken chain. Aug.8/22, Oct 3/2022 & Nov 11/22. Every time I asked about an exchange I was told that that would cancel the lifetime warranty and it was recommended I get it repaired.I returned Sept 19/23 once again with the broken chain and after a fruitless conversation with the manager about an exchange, I was told about the 1 year policy. I explained to him I was never told by the numerous staff I dealt with, that I could have exchanged the chain. I told the manager to keep the broken chain because it was senseless to waste my time getting a poorly constructed chain repaired that kept breaking in the exact same place.One thing is clear I will never shop at Michael Hill's again. Why would I purchase anything from a big company like Michael Hill who doesn't stand behind its product.
There product is massed produce junk. My husband bought my engagement ring there and when they sized my ring they comprised the structure and then when it broke it half they said it was wear and tear. When they resized it, it was holding on by threads. I assumed when we paid thousands of dollars for something it would last and be good quality. I will never buy anything from them again and I warn everyone to stay clear.
I bought a $500 gift card for my partner in May 2020, because of Covid and lockdown followed by some health issues, she didn't get to use it till November 2023, to be told it expired and no extension allowed because of Covid. Almost as bad was the attitude of the old shop assistant at Chirnside Park, who was very dissmissive and was even reluctant to get the manager. The upshot is- they have stolen my $500- disgusting!!!!
December 2023Michael Hill refused to honour a $500 gift card, my question is how much does Michael Hill collect per year by not honouring, lost, damaged, or out of date cards.UPDATE 25/01/2024 I contacted customer servicesSent 17/01/2024 Hi, Michael HillTo recap, my partner received a $500 gift card for her 60th birthday on May 2020, during the next 3 yrs she had bouts of poor health and of course as you know Victoria had the most lock-downs in all of Australia. (262 days between March 2020 -October 2021.Last August or September 2023 we went to Michael Hill (Chirnside Park branch) to be told in a rather curt manner by the aged assistant, that the gift card had expired, I pointed out the lockdowns etc and she barked back that they had been open for a year since Covid ( so 1 year of 3 was available to shop) As we are both classed as vulnerable we barely left the house during covid, anyway I had to insist I speak to the manager, who was as helpful and courteous as he could be, after making some calls all he could suggest was contacting head office and look up consumer laws. We did write to customer services who sent a standard reply of 'out of date gift card, can't help. Not really good enough in my opinion as we were floored that the expiry date would not/ could not be extended under the unique circumstances. I will add the whole family chipped in towards the gift card for a special 60th birthday.Hopefully the card can be extended as a gesture of goodwill.Yours sincerelyEdward After another refusal to help us I looked up consumer law and found this.''Consumer Rights There are certain situations where the rights of a consumer may be affected. As a business owner, you must ensure that the consumer is protected. For example, suppose you must close or temporarily restrict your trading for an extended period. In that case, you should provide some form of remedy so that the consumer can still use the gift card. This includes extending the gift card expiry date to cover the period recipients could not use the card. Another example is when you have purchased a business where the previous owner issued gift cards. As the new business owner, you should still honour existing gift cards, especially if you have purchased the business as a ‘going concern’. Still they won't help- this is not their money it belongs to our family, to me it is tantamount to theft.I would give no stars if I could- disgraceful!!!
Sharing my story,I purchased a $800 item online on Tuesday evening.I was told informed my order would arrive. My item was collected 15mins from the delivery address the sent to post office in my home town before being delivered to a sorting centre over an hour away! And have since been informed through tracking that it’s set to arrive 3 days past the date I requested. I think to improve the online should be able to tell you if there is one located close by before offering shipping. I now have to spend more money to have a gift on the day. I will most likely return this one based on the incorrect information supplied at point of sale.
Dont waste time buying from the scammers, bought the necklace took it there for repair after 7 months , the warranty does not work , since you have to take it there for inspection every six months otherwise the warranty does not work. No scene they just rip off people.
Extremely happy with my purchase!Many thanks to Bryce who assisted me and managed to find the perfect combination of white pearls.Unique pendant on an 80cm sterling silver belcher chain. And stunning stud and drop earrings to match. All at an amazing price.Highly recommend Brisbane City store - I was taken care of.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
