Review Time
I purhased a $1699 wedding ring set in 2023 which has now completely worn under the basket. We opted to pay extra for the warranry which is not worth the paper its written on. We have been told by Michael Hill that the ring is unrepairable. What an absolute joke and I would stay well clear of purchasing anything from this company. I emailed them with a complaint and of course it was ignored. I am extremely angry that a ring can wear out just by it sitting on yoir finger.
I ordered Diamond Accent Sleep Earrings in 10kt Yellow Gold. They have arrived and are so small they would not fit an adult persons earlobes. The advertising called them Sleepers so one would assume they are meant to fit ears. On calling your customer service, I am told too bad so sad no refund or exchanges as all because I have tried them on. I would not even try. $207.00 down the drain. I will never shop with you again. Your no return Policy is ridiculous. honestly.
Diamond lifetime warranty isn’t worth the paper it’s written on. I have had issues with my engagement ring for years! The diamond fell out multiple times. Each time I was lucky not to lose the diamond and took it for repairs. I raised concerns numerous times, that I thought there was a fault in the design or that the number of repairs had weakened its structural soundness. My concerns were always brushed aside and I was told it was to be expected when a ring reaches 10 years. After having the claw built up and repaired in July after it had broken off. I told the store I was scared to wear it, they laughed it off and told me it was sound and would get another ten years wear without issue. Four weeks later, the recently repaired claw had snapped off completely below the repair and the diamond lost. I was told it was outside of general wear and tear and that the manufacturer warranty on the ring had expired, so they wouldn’t replace my diamond. They had admitted that every repair weakens the metal, yet it’s apparently my problem and that I must have knocked it! I hadn’t worn it until my wedding anniversary after the repair! It broke after a day! They have no loyalty to customers that do the right thing and follow protocol. I will NEVER buy from Michael Hill ever again. I am devastated. Now I have to go and collect my broken engagement ring. I’ll be taking it to an outside jeweller for assessment. Michael Hill, shame on you!
I bought the diamond station necklace which retails at $1299. Within 6 months the clasp broke. They quoted $152 to repair. Ridiculous given the cost. Customer service and quality was very poor. I will never shop there again. I got it repaired elsewhere for $20 solid gold.
I have the worst experience with Michael Hills products. Two years back I bought around 2000 CAD on jewelry for my birthday, everything was supposed to be authentic gold 😂😂. Everything looks like copper by now and because the warranty expires I can't make no claims.DO NOT BUY FROM THIS COMPANY..it's a waste of money. Ill keep trying to do something about it, yet the customer service said the time off. The warranty of good Jewelry must NEVER expired.
The worst customer service after you spend your money. My husband bought me a replacement wedding band here back in May and it cost $500 after taxes. The customer service was amazing up front (of course.) The sales lady even shined the rose gold band up and said to bring it back whenever to have it cleaned. We go back recently and they tell us because we didn’t purchase a care plan: it’ll cost $80 to clean the scratched up ring. When I said that’s insanity: “then go elsewhere to get it cleaned then!” We won’t ever shop at this company again!
I purchased a gold chain from Michael Hill Glenfield Auckland in august 2022 for about $460. It was the first really nice gold chain I had bought. I wore it about six times, with a very small garnet pendant, about the size of my pinky nail so very light. A few days after we moved house, the chain just broke when lifting it to take off. I could not find the receipt until a few weeks later by which time it was one week over the one year warranty so they refused to cover the break. I had to pay $70 to get it soldered. I picked it up when repaired but I next wore it for a few hours and it broke again in a different place and I was wearing it with no pendant. I took it in again and asked then what can be done as it is not fit for purpose as it cannot be worn without breaking. They asked me to return Tuesday when someone would be there to address this, but as i work, they agreed to take a photo and have the manager call me. No one called me. I will never buy from them again, this is such poor quality!
Told by staff that product i bought and offered xtra warranty product broke and when my partner went in told No product doesnt get warranty as bought seperate items . My partner has came back from that shop 4 times .Also my partner had bought me a watch which she was told by matt that i have dropped it . Incorrect . When i went to store at stocklands matt was smug and rude and i told this fella i will drag him ova counter and adjust his Rude attitude.When my partner bought product was told it had warranty . Lies again from staff . No warranty and told again that i had dropped it and my problem .WTH .Went to pick up watch n of course m hill lies to all customers and i had to pick up another POOR quality product that had broken . Spoke to staff and told a manager will cotact me . Still waiting for that call 4 weeks later .GIVE THIS PLACE A BIG MISS.Rude staff . Told lies about all of there warranty's . Dont seem to give a crap about thier customers . APPAULING PLACE!
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
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