Review Time
I had bought a watch for my husband from Michael hill in Johnsonville. The shop now has closed a few years back. I took the watch for the battery to be changed in the Porirua branch. They could not locate the records in the website. Their was a lifetime warranty on the battery. Now I have been told they have to have evidence that I had bought the watch from Michael hill. I had been told that I had to pay for the charges. This means the guarantee that Michael hill gives is false. I don't blame the staff. It not my fault the they don't have records. Now I have the impression that Michael hill's warranty is FALSE.
My husband purchased a white gold necklace for my birthday with care plan. It snapped on the first day - if I didn’t have the care plan I would just be out of pocket. The local store where it was purchased were lovely but unfortunately did not have one in stock to replace it - they sent me to Karryinup where the manager was the most uppity rude female I have encountered. She phoned the local store as she did not believe that I was advised to go there for a replacement. Not my problem if staff within the organisation don’t follow procedures - don’t take it out on the customer as I don’t know or care what your procedures are once a replacement has already been agreed to. I did as I was directed - if you have an issue with it take it up internally. Don’t make out you are doing me a favour - you sell dodgy jewellery and make customers wait 5 weeks for a replacement item - don’t think so! Karryinup manager - you are a disgrace! Check consumer rights in regards to items sold that are not fit for purpose - I thought you would be able to understand the basics as a so called manager. Lose the ego and gain some knowledge.
Michael Hill is pretty decent, but not outstanding. They’ve got a solid range of jewellery — rings, necklaces, watches — and the designs are tasteful. Their staff in-store were polite and professional, though not particularly passionate.
A watch was given to me for my retirement. I already had a very similar watch and wanted to exchange it for the same watch but in a different color. Because the watch was a gift, purchased by a colleague and given to me at a retirement dinner, the 30 day exchange window was exceeded by 6 days and my request was denied. The store in question is in Burlington Ontario. Very poor customer service.
I have their so called “lifetime care plan”, but every single time I go into Michael Hill to get my rings checked or repaired, they move the goalposts again. One visit it’s covered, the next visit suddenly it’s not! It’s like they make up the rules as they go. The staff give completely different answers every time, and the staff is anything but helpful. I’m over the fake smiles and the endless excuses. It feels like a complete scam at this point. There are far better, more honest, and more affordable independent jewellers out there who actually value their customers, unlike Michael Hill.
MICHAEL HILL ROBINA- NEVER AGAIN.TOOK IN MY BRACELET WITH THE CLASP BROKE TODAY... I HAVE PAID FOR A LIFETIME WARRANTY ON IT,, AND YOU WONT HONOR IT. THE MALE STAFF PERSON ON THE 31ST NOVEMBER IS DISGUSTING AND SHOULD NOT BE WORKING THERE.NEVER AGAINWHAT ARE LIFETIME WARRANTIES FOR TELL ME???
I had a wonderful experience at Micheal Hill Bankstown last week thanks to one of the staff members, Anne. She was incredibly helpful, patient, and knowledgeable — taking the time to explain different pieces and help me find exactly what I was looking for.She made the whole experience enjoyable and never made me feel rushed or pressured. Her genuine care and attention to detail made a big difference, and I left feeling confident with my future purchase as she definitely persuaded me to purchase that stunning ring which I’m going back to buy next week.I highly recommend visiting this store — especially if you’re looking for exceptional customer service and beautiful jewellery.
The team at Micheal Hill tuggerah are amazing especially Jessica she is the most beautiful 😍 person who is always so helpful in whatever you need ... I totally enjoy my shopping experience with her she also was very knowledgeable of all her products that she showed me ...
My husband purchased a tennis bracelet 4 months ago and it broke in half twice. It was around $1000.00. This bracelet is bad quality. I was told it was for every day wearing. Now that it got repaired they said for occasional wear. They will not give me any refund or exchange unless I upgrade and spend an additional 2 000.00. Stay away from this business.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
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