Review Time
The absolute WORST customer service.b shipping has been so slow and I am unable to get an update from anybody. When I email it goes on answered, and anytime I try to call customer service despite the time of day, I am repeatedly advised they are closed. Our local Hill store could offer me no assistance with online orders, so I am just stuck waiting and indefinite amount of time for my product and or assistance. These rings will definitely be returned when they finally arrive. I refuse to give my business to Michael Hill.
My sons purchased earrings online for my birthday and they are a lot smaller than they appear on the website, which I believe is false advertising.Due to the dainty nature of the earrings I also had difficulty closing them as they weren’t aligning properly. I Went in store to discuss my concerns on two seperate occasions and was met with dismissive staff that have no customer service or people skills.I have previously shopped at Michael Hill and been happy, but I will never shop at Michael Hill again.Disappointed is an understatement not just with customer service or lack of but the quality of the earrings. They are not worth what my sons paid for them…….Avoid Michael Hill Jewellers 😬.
If I can give zero Stars I would please nobody buy any jewelry from this company whatsoever no matter what they say or the price. My husband and I went in the store to buy him a wedding band for 25th wedding anniversary. We purchased the van and it was a little big and we were told go on vacation and when we come back we can get it resized. Once we got back about a week after my husband put the ring back on and it fit. He wore it for a week and a half and the ring got scratched very badly . We took the ring to the store to ask them what was going on. They told us we can polish the ring and I said after week and a half I'm going to spend more time waiting to get the ring polished. Then my husband actually wearing the ring. We were told that the ring had a coating on it and that the coating can get scratched very easily. But when we purchased the ring we were never told that. So after many weeks of trying to get in touch with corporate, corporate told us the same thing that the ring had a coating on it that gets scratched very easily and we can take it to the store to get it polished. When I told them after a week and a half the ring looks like this. How do they expect me to go to the store and get it polished so often that eventually the ring will become thin and then what? I was told that there was nothing they can do to help me after knowing that I was not told this information before we bought the ring. So please don't purchase any jewelry from the store
Bought a nurses watch from them years back at Northgate Glenorchy store. I was told that I would get free battery replacement for the life of the watch. Glenorchy store closed down, so went to the Rosny Park store and was told they don't do that, it would have to be sent away for two weeks. Then told to go to Mister Minit to get a replacement battery. Not happy.
I bought a diamond ring from Michael Hill for my partner, and one of the diamonds fell out in less than two years. We were told the claws had worn down and had to pay $90 to fix it — despite having recovered the stone.Michael Hill explained that their Lifetime Diamond Warranty requires six-monthly inspections, but this was never clearly explained to us at the time of purchase. Their response was polite, but no goodwill gesture was offered.Reading many similar reviews online, this seems like a common issue. Disappointed with both the durability of the ring and the limited value of their “lifetime” warranty.
Very poor quality. The jewellery quality and designs, are not fit for purpose. The worst customer care(and complaints) service I’ve ever experienced. They are selling very poor quality jewellery, and are not interested at all, when this is brought to their attention.
I purchased my diamond wedding ring from this store and, over the past 12 months, I’ve had to have the diamonds on the band replaced four times. The quality is extremely disappointing.I also purchased a diamond bracelet to wear on my wedding day. I wore it once, and a diamond fell out immediately. I bought the lifetime plan, but when I couldn’t locate the physical copy and returned to the store within the six-month period, they refused to replace the diamond. I questioned why there was no record of my plan on their system, which makes no sense.Absolutely unacceptable service and very poor jewellery quality. I would never shop here again.
As a result of choosing to purchase my ring from this location, I will be unable to give my partner their ring on our wedding. I would advise being extremely cautious at this location. I was sold a ring by a philipino lady named Lisa, where there were two huge issues. Both of which fall under omission of defining details whether through ignorance or malice or to make her sale. Firstly, I was advised of a 0 interest payment plan but was never explained the terms or details until a credit check was done. At this point, she advised me that the credit card is now opened. Nowhere during the entire conversation did she advise that this was a credit card. Lisa then said that she assumed we would know because her colleague next to us had explained it. At another point when we called back she said that she assumed we would have been " smart enough" to know. As bad as that is, the next situation was even worse. I bought the ring under the impression that it would be available in 2 weeks as they confirmed with me that it could be resized with no issue. As the issue was mainly time orientated, this was a key factor in my purchase.1 week later, which was 3 weeks prior to the date where the ring was needed. I receive a call from Lisa saying that they will be unable to uphold the original date as due to their error, the did not realize the ring had to be custom ordered instead of resized, turning the wait time from 2 weeks to 4 to 6 weeks. There was no further solution, remedy or assistance to help ease the situation. The only reason this is not a 1 star is because I appreciate Melissa trying to help, even if nothing was done, her trying to help was genuine.
I purchased a ring from Micheal Hill in 2021, since then I’ve had two diamonds fallout and the band snapped. This is a clear sign of poor craftsmanship, rather than Micheal Hill taking ownership they then shifted the blame on me the consumer in a case of extreme wear and tear to avoid honouring their warranty. I work in an office! I have not used or mistreated my engagement ring. They don’t honour their warranty’s, and they do false advertising for quality & top grade diamonds. They have a one star rating on Google! save your money! Do not purchase from Micheal Hill!
THE CUSTOMER IS ALWAYS RIGHT" DOES NOT APPLY AT THE HENDERSON STORE - shop elsewhere! Accusing your customers of lying and treating them poorly because they're young pacific Islanders - ohhhh garrmoonn its 2025!! My daughter and future SIL visited your store over the weekend to exchange his wedding ring,2 weeks after purchase (yes within the 30days!) and the manager repeatedly accused them of lying and returning a "used product" as she had found a scratch.This scratch that magically appeared after the manager had taken the ring out back for a "closer look". This ring has been sitting in our family safe since its purchase, awaiting their big day. My children weren't asking for a refund, they were simply asking to exchange. Your manager (Korean lady) needs to work on her customer service and people skills. My daughter arrived home upset & frustrated at the whole experience. 2 weeks ago, your store was more than happy to take their $$$.Im writing this review, because I know my children won't - they're both beautiful, humble, very hardworking young adults. Planning a wedding is stressful enough, and your "ring police" didnt help 😒
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
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