Review Time
After arranging 2 meetings and not turning up for 1 of them and then cancelling the other at very short notice, we were told that the MD would ring us to rearrange. He did not call us back despite numerous calls to his mobile and office. I rang the office to be told that MD wasn't available to speak to. I complained about lack of communication and then suddenly with no introduction MD was on the phone and said he could sense tension in the air and lets leave things and go with someone else. Strange thing to say when we were not in receipt of their services. They claim to have left messages on house phone but we don't have an answering machine. Wouldn't recommend this firm to anyone selling their home as they don't get back to you and make all sorts of excuses why not.
Just used their online chat and chatted with a very pleasant and helpful lady who quickly helped me with the issue I had. I don't usually like using "chats" but she helped me and made the whole experience quite enjoyable. Thank you.
We are vendors and were very impressed by the sales pitch presented by the company MD. He was professional and polite and after valuing our home he took us through the service they could provide for a very competitive fee. Of the three EAs we had Newton Fallowell definitely offered the best bang for buck and we were pretty much sold before he left. We got back to him later that day to book in for photos etc. After this is where it fell apart, he No-Showed us, we were concerned and rang him, no answer. We rang the office and were told he'd left an hour ago, we were now very concerned. The office never rang back with an explanation so we rang again (now an hour after he was supposed to be with us) they then told us he'd double booked us. The lady in the office asked if we could rebook but after giving 2 times that we were available they couldn't make it happen...Goodbye Newton Fallowell, I found this very unprofessional and if they couldn't get it right at this stage there was no way they were managing the sale of my house. I wouldn't have written this review if I'd have had an apology and a better explanation from the MD himself but he hasn't bothered contacting us at all, in fact, since the day of the no-show we've had nothing from them. Sorry Newton Fallowell, you are not a good advert for the use of local estate agents!
I seriously would not recommend Newton Fallowell to landlords or tenants. It took them 2 weeks to finally respond to us after we had already applied for a property. We rang and emailed them many times during this period and everytime we did manage to speak to someone they told us they would get back to us and never did. They honestly acted like we were a hassle they couldn’t be bothered with. After they finally responded we asked a couple simple questions they should know “What is the move in date and how much is the deposit”. They did not know this information and they had to contact the landlord. They’re not even the ones who gave us the viewing, it was the landlord. I’m honestly not exactly sure what their job is, they just made it as difficult as possible for us to rent the property. Eventually they asked us to pay a large sum for a holding deposit and then then informed us that the property was not actually available. Harriet was nice and friendly, but the other staff were very standoffish. A quick look at some of the outrageously rude review responses from the director and I now understand why. Very poorly run and unprofessional.
We are coming a long way to view some properties so rung up and booked our viewing in advance, especially with the COVID-19 about, although we are going after the 4th July! Every estate agent we spoke to could accommodate us and were very helpful and too note there were 5. So I rung up Newton Fallowell and after getting back to me late afternoon ( I rung in the morning ) I was informed “unless you can put an offer in on the day and you don’t have anything to sell you can’t view it” well everyone else is being very helpful apart from this company and to ensure it was the company and not the person I spoke too my wife rung a few days before and got the same response. So sellers do yourself a favour and change your estate agent because these guys really aren’t helping you sell!!
Don't bother, avoid if at all possible! Let us down with buying a house twice. Looks like they don't want our commission. We will certainly think twice before using them again on our search for a house. Staff seem nice enough, although they have that many that you never get to speak to the same one twice. They have no communication between them.
Be aware at end of tenancy they change the Agreement to withhold your deposit you have to dispute every penny as they are happy to make up a clause to help the landlord. Your tenancy Agreement is law not any extras they add at the end. Avoid if possible
The service provided by the Retford Branch was first class, they kept us informed every step of the way and looked after the viewings.The brochure was excellent and the property sold very quickly.All the staff we dealt with were friendly and helpful, giving us useful advice when we asked for it.
I tried to rent a property through Newton Fallowell in Birmingham. Unfortunately, it fell through due to a change in my circumstance. However, they were very considerate and professional and resolved my issue in a satisfactory way. I will be happy to rent with them if the I find a suitable property.
There is absolutely zero benefit using this company over an Internet or Web-based Estate Agent. Over a period of many months we had numerous viewings but only one offer which was a long way from the asking price. We agreed to lower but still no luck. As far as we saw, the company did nothing except answer the telephone/emails and pass in messages to us, other than the preparation of the information sheet we saw no input whatsoever - regular demands for payment but no calls, no updates and no advice except a continued recommendation to lower the price. In my mind that is not selling but simply letting the price sell the house. In lieu of the lack of input I asked if they would contribute to the fee for withdrawal of the property from the market. Absolutely not, they demanded the £300 which we had to pay. What a waste of our time and £300. Lastly, they charged us for the energy assessment but took many, many months to provide a copy.
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