Review Time
Placed an order and received contact that the order was being shipped. It never arrived and when I checked the tracking details, it was never sent for shipping by Asics. They lost my order before it was even sent out!I emailed them and they refunded the order but the trainers I had ordered were no longer in stock or on sale so could not order them. They were not interested in helping at all so will not order from them again!
First would leave a zero star if possible ordered on DEC 15th not shipped until DEC 21st shipped via FEDEX their notice and Asic email shows they were delivered at 1:51 PM today they may have been delivered someplace but not here will never make the stupid mistake of ordering again from these people
Ordered my daughter some asics for school wear as recommended by children's physiotherapist(she wears orthotics) they took nearly 2 weeks to arrive which wasn't the main issue. They were definately not true to size, very small. So went to take back to my local asics outlet in Gloucestershire to be told we don't accept refunds you have to send them back in the post. A wasted journey, but sent them back. Tracked them they were received quickly in less than 4 days. I am still waiting for my card to be refunded a week later, contacted customer service and had no reply. Never again....
Made the order and received the shoes in 6 business days, one more day than expected because there was a issue with the door number on the address. I used costumer support to solve the issue and they were helpful. Also I receive exactly what I order therefore I don’t have any complaints and would recommend the site. I don’t understand why there are so many bad reviews.
poor service, do not buy anytihng on their site, no communications what so ever after purchasing regarding to shipment. the irish phone 045-499032 does not work. it is a joke, i wonder if i ever get the product i bought. 6 days now after my purchase, no shipment information, tracking, nothing! emailed a few times, nothing. poor poor poor! AVOID!!!
I rarely write reviews and this is more to do with their delivery company (UPS) rather than Asics Outlet. I did try to post this on the Asics Outlet site but it was rejected as it was not about one of their products. I have purchased from Asics Outlet in the past and although the delivery is slow it usually arrives within a working week. However, my last order (placed Thursday 24th November 2022) for a pair of running shoes beggars belief! On Tuesday 29th November 2022 the shoes were at the UPS depot (Herne-Bornig) in GERMANY! Eventually, the shoes arrived at the UPS delivery depot for my area (Dartford) on Thursday 1st December 2022. After a few days delay the shoes were marked as 'Out for delivery' on Monday 5th December 2022. I waited in all day and at 17:39 I got a message stating 'Delivery will be delayed by one business day'. The next four days followed the same pattern, a early morning message, 'Processing at UPS facility' followed by a late afternoon message, ''Delivery will be delayed by one business day'. I emailed Asics Outlet (no response) and telephoned UPS Customer Support where someone who I could not understand (obviously overseas call centre) kept apologising for their lack of staff / delays. On Saturday 10th December 2022 at 09.59 the shoes were delivered, no notification that they were 'Out for Delivery' from UPS! I realise that this is the run up to Xmas but UPS have taken ten days to get a package from their depot in Dartford all the way to Maidstone, Kent. BUYER BEWARE
I purchased a pair of Gel-Sonoma 6 G-TX trail running shoes last month for running 3 miles to work and 3 miles back. The first time I used these in the rain (not even off road), by the time I arrived at work my feet were wet on the soles and toes. This was not due to rain entering through the opening in the shoe as just below my ankles was not wet. I contacted the Asics customer service team who advised that I should contact Gortex. I have since, repeatedly pointed out that my contract is with Asics who supplied the product NOT Gortex, and that the shoes are not fit for purpose. Their so called 'customer service advisor' just keeps saying that if the shoes aren't visibly damaged (which they are not), it is not their issue and constantly passes their legal responsibility to Gortex. My advice to anyone is DO NOT PURCHASE ANY SPORTSWEAR FROM THIS COMPANY, and based upon my current experience switch to a different make of running shoe.
Unfortunately the lowest rate is one star which already too generous for these workers.I regularly bought at least 4 pairs of shoes a year via online and from shops. Yes,I found a lot of problems with the team behind the phone and emails. Absolutely clueless when there is a probelem shows up. I cannot write it all because probably I would not get enough space here honestly,but the last one shows properly how they did just a zero quality of work.After I got my two pairs of shoes on the same day probably 3hours later when I finally took out from the box I noticed one of them has a glitch on it. When I finished my work and my gym session (still same day when I got them) I sent an email with 3 photos to show them it is arrived with a problem I would like to change it, I cannot use it like that. Just in case the following morning I called them an also explained,one shoe from the two pairs has a glitch. The staff who answered the phone said ok,he will forward my request to change that pair or get a refund because they were unused,new shoes. Do you think they sent an email with the label to send it back as they must do with a new shoes with a factory problem? No,of course not. One of the well trained one staff asked me photos three different parts of the shoe - if not, they cannot open my case! I had no time to play with them so I sent an email immediately why he needs more photos from a new shoes specially three other parts of it ? He answered because this is the procedure with a used shoes. Used?? So,I sent an email back I will do zero photos because the shoes are new I did not even wear them so maximum that he can send is a return label.But he kept saying the same, probably just copied the previous emails, however a bit of brain everyone could see when the shoes are arrived and when I sent my email (few hours different) and already told that time via phone and email too, the shoes are unused because I found that glitch immediately when I first took them away from the box. Do you think after this anything changed? He just went on this line to send photos because it is used.After many emails from this well trained one I called the customer service but guess what happened. The following person said after I told this all nightmare that ongoing (over a week ) that time ,so he promised a call back which is NOT happened after. So I made a phone call again the following day to tell them it is getting too much now and I want to do an official complaint regarding they just ignored my rights as a customer. I told them I am going to work so I need to speak with someone before 13;00of course nobody called me back after that day morning phone call,so I called them again because after they proved they promise is just worth nothing I called them again to tell I didn't get the call in the morning as he promised many hours ago, he promised again someone will call me before 13:00I said ok. Guess what happened: yes, they DID NOT called me before 13:00. The Consumer Experience Hub Team leader called me from a Spanish number 13:33 when I answered the phone and asked him to call me back 15mins later because I cannot talk (I was working in the hospital so there not possible talk minutes) Do you think he did call me back? Yes, 27 days later, yes twenty seven days later! During this time I sent him an email to highlight I still waiting my call and two weeks later he came with a fake 'excuse' he tried to call me and asked me to confirm my number is the same ... ( I have not get a missed call either) During this time I sent emails to them and I got reference numbers with automated emails which said someone will contact with me. But just as before NOBODY DID.I cannot remember after how may emails, calls and fake promises one day someone answered my phone and she said 'oh ok that was a mistake by my colleague who wrote it down incorrect way, and he put into the system you used them...' I asked how it is possible if I told the shoes are just arrived a few hours ago, I couldn't use because the glitch, and my email was there within a few hours after I signed at the the collection point. So, after two weeks I got a label to send it back. Either if he was writing down in a wrong way,I sent emails and I told it is unsused shoes and to find this true you just go to the system when was that delivered and when my email arrived to the system. I know you need a little bit of common sense for this after I was told and written down many-many times that. But with the ASICS customer service does NOT CARE that you told or written down. They don't care your rights as a customer, they don't care to keep their promises to call you back. And the main joke the Consumer Experience Hub Team leader who called me 27days after he said he will do it 15 minutes. When I told this is not 15mins he said 'oh it was Black Friday crazy time blabla' which caused 27days the call back. They lost a customer but this is UK customer service!
Claim your business profile now and gain access to all features and respond to customer reviews.
Get free two-day delivery on orders over $50 from the official ASICS® online store, featuring the latest selection of running shoes, activewear, and athletic accessories.
thewatchbench.co.uk
epicmilitaria.com
destinylabel.com
caphunters.co.uk
fadajewellery.com
slickdeals.net
vouchercodes.co.uk
omega-amsterdam.com
bornprimitive.com
hivoox.com