Review Time
My dog absolutely loves this car bed. She loves how cozy it is and will often choose to curl up and chew a bone in it. It’s hard to get a good photo of her, but I tried. Highly recommend! Can't comment how it does against chewing, but for enjoying and taking nearly anywhere it’s perfect. All sides including the bottom are soft cushions. Worth the price for how much our dog enjoys it and how it looks in our house.
I had a truly terrible experience with Pelsbarn's customer service - beware their return policy - I did not even receive the item I ordered within the 14 day return window - they sent me an apology email about the delayed shipping, but when I tried to exchange or return the item (it was much smaller than expected), there are no instructions for doing so on their website - you have to call or email. I called and after multiple attempts, finally got a live person, she assured me she'd send me directions over email. She did not. I then emailed and got an autoreply saying they got a lot of emails and I would hear from them within 72 hours. They never responded. I tried calling again, only to have the phone ring and ring. I then emailed again. Ten full days later - now weeks after receiving my delayed package (which took 2 weeks, not the 2-5 days advertised) they finally responded and said I was outside of the return window - only because of their terrible customer service and lack of clear return instructions. They could easily make those instructions available online, but they clearly want to make it nearly impossible to return or exchange. They've lost this customer forever. Beware. Update: though emailing Pelsbarn didn't work to get a response, this review has - (see below), however, I was within the 14 days of receipt of the item when I called and was told instructions would be emailed (they never were). I was also still within the 14 day window when I emailed - I have the proof of receipt of that email, but they never replied. I wrote again 10 days later (that time, yes, out of the 14 day window, but not for lack of trying...) and finally got a response days later denying the return. I replied to that email within a couple of days and have yet to receive a response. I'll update again if Pelsbarn does finally honor their advertised return window.
I wish I would have read reviews on here before buying because they clearly filter bad reviews out on their website. The dog protector for the car is not good. The "non-slip" side is a joke. It moves with every turn of the car so even my 100+ pound dog feels unsafe on the "protector." In addition, the customer service is poor at best. I had to submit several times for a return. The return process is so cumbersome and costs so much money I decided to keep it for a 20% discount and will try to jerry rig it so it feels safe for my dog or find some other way to use it. Should have listened to my friends when they thought it was ridiculous for the price. Do NOT feel tricked by the almost perfect reviews on their website, it is a LIE.
The items arrived quickly and we're exactly as described. I was a little nervous since we were using then for the first time on a 12 hr trip. All I can say is my boys absolutely loved them. They immediately settled in and slept most of the way. I am highly satisfied with this purchase and recommend them to other fur baby parents.
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
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