Review Time
Excellent choice of quality shoes. Very easy to purchase on line and regular communication regarding dispatch and delivery progress. I saw Pikolinos shoes when I was on holiday in Spain and loved the selection and choice so was delighted to be able to order direct. Fabulous!
Ok Pikolinos, you asked me to copy my direct feedback here. You asked for it so here it is… Maybe you will respond this time?TERRIBLE ONLINE EXPERIENCE: Non-Existent Customer Service!! 😱 Unable to Return Order Due To Zero Response…I am out of pocket 💸 💸, and stuck with two pairs of shoes that don’t fit 🥾👞 👎A previous fan of Pikolinos I purchased two items online direct from their website. Unfortunately these styles were too narrow so I started a return process.As per their instructions for multiple items you have to email them to obtain the correct paperwork to include.Two weeks, three online chats (that passed me from agent to agent in different languages but don’t engage), and six emails, and I am still yet to receive anything to allow me to return the items… I am at a complete loss! 🤷♂️I now have items that I cannot use and am out of pocket. My last email advised if they did not resolve this by this weekend I will be forced to start leaving 1* reviews… this is the second, hoping to elicit a response, before I move to the next review site...This has put me off EVER purchasing from Pikolinos again.
Hello,On March 6, 2024, I dropped off the return of my order: C00671598 at the UPS point with the tracking number (1Z58V0729114916928). Since that day, the package hasn't moved. I'm awaiting a refund for the order as there seems to be an issue with UPS. Could you please let me know when I will receive my refund? I have already contacted you previously about this issue and never received a response.
Recently I bought a pair of solid leather ladies sneakers online. The quality was wonderful, and matched the quality of a pair I bought 5 years ago in a store.The shoes fit well too - they're snug to the foot, and with good arch support.I wish there was more color selection for the solid, versus punched, leather. They're much more elegant.
Excellent quality and Customer service. Recently contacted customer service regarding a pair of shoes purchased in Spain . I had returned to the UK and had an issue with sizing . The company dealt with the issue very quickly and provided a full refund. I have no hesitation in recommending the quality and service of Pikolinos . Will purchase again in the UK . Excellent and again Thank you.
Pikolinos used to have an excellent reputation for lovely shoes with real comfort. The worst thing they did in the last decade was replace the buckles with Velcro tabs which don’t hold. This rendered the shoes dangerous, as well as ugly. What a poor direction to go in.
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Buy your shoes, boots and sandals directly from the Pikolinos online store. Free postage for dispatch and returns.
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