Review Time
Customer service was amazing,I needed assistance from overseas, and the team responded promptly, were incredibly considerate, and went above and beyond to accommodate the changes I needed. I’ll definitely continue shopping with Self-Portrait, such a great experience!
As a loyal customer who has spent over €5,400 on 11 dresses within just six months, I’m very disappointed by the strict refusal to consider any exception to your 14-day return policy. I was travelling and couldn’t return an item within the timeframe, but the dress is unworn and in perfect condition. For a brand I trusted and repeatedly supported, I expected more flexibility and understanding.Rigid policies shouldn’t come at the cost of customer loyalty and satisfaction. I hope they will reconsider how they treat their valued customers going forward.In addition quality of the dress (buttons coming out easily) is not always there.Sandie
Very bad stay away 4 weeks for a refund and still no sign and it’s 20 euro for delivery.It’s keeps saying same thing over and over again dropped off at pudo which isOn there side due toThe print offLabel they provide. Having difficulty getting a hold of them.
I can not give even 1 star! I ordered a dress a month ago. Track & trace: label needs to be made and package is still in UK. I tried several times to call: no anwser, left voicemail messages: no answer. I mailed several times: no response!What the h*ll is going on!
Do not buy there : they are thefts. I ordered two dresses early May based on recommendations of my sister. I did not like the style of the dresses on me, it is definitely not my style (also bear in mind : it is 100%polyester and made in China, thus the price is also exaggerated for the quality.) Anyway , I did not like them and returned them in May 17th. They got them on May 21st. I sent them two emails to know the status of the return : no answer. I start to chat them on WhatsApp and they told me that they treat returns within 14 working days. After this time period , still no refund . I chatted them for days and now the conclusion is :…. that I would have sent back only one dress out of the two dresses. I am heavily shocked to be suspected to be a theft (when it is obviously happening at their side..) and they proposed me to refund me only one dress when I returned back two and they owe me more than 800€!!!! I escalated the situation and look forward to a favorable outcome. Keep your money and don’t buy those dresses ! They keep and steal your money !
Very disappointing. They charge $10 return fee AND $10 restocking fee which is not listed anywhere on their website. I would never have purchased from here knowing this beforehand. That's $20 to return and unworn dress that doesn't fit me. Seems like a money grab and I would have expected more from a high-end brand. Will NOT be purchasing from here again.
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