Review Time
I ordered from a location and order went to some other location and there is no option available on their app to contact them. No chat option or contact no. I was trying to connect with them since 25 mins. When I got the delivery guy contact I informed him the location is wrong so he said cancel the order and I will tell talabat to call u. So after his help the talabat called me and then they say that we cannot cancel now as the order is prepared. I was trying to reach them since 25 mins when the order was not prepared so why it's my mistake and moreover the manager called me and listening to my issue he disconnected my call and never called back. The driver told me that talabat on the other hand told them to deliver the food at wrong location. The driver told the client called me and he is not available there still they forced him to deliver at the wrong location. The most worst service app and people I ever. Useless pathetic people I ever Found. I have already uninstalled this app from. My phone and never to order ever and will see to it no one orders from this useless talabat on my network. Please don't eat our money talabat if u can't provide service properly.
I’m regular customer of talabat , I made orders every day and most of the time I had problems . Sometimes riders lost and not deliver my order , sometimes they ring the bell but I put note not ring the bell , also they deliver to wrong appartment . If I had issues , support start calling 15 times but I told them I’m at work I can’t speak , they don’t care . The cannot give more than 3 compensation in month . What is rhis ? I order every day , exactly every time problems with this company. I canceled subscription. They don’t respect regular customers. Always they late and spend my nerves to solve the problem if. Believe me every day I had problems with talabat it’s not a joke it’s worse
I ordered my food at 9pm for two hours I hear nothing. The chat support is down, the app has no features to allow to call someone at talabat to see what is happening. To add insult they then send a notification claiming it was delivered but nothing came. Literally got robbed
I have encountered horrible issues. The drivers are unsafe to be called for delivery at night if you are a woman. My complaint was lodged after me and my child went through it. Also annother driver meentioned that since i didnt pick my call he kept the food on the road even though my exact address was mentioned. Also no call centre agent can be contacted. Nor do they contact. They have various issues and uae govt needs to look into bringing more professional company. The MD and CEO of talabat are relaxing since they are minting money. They do not value customer sservice or customer satisfaction. The govt needs to shut down talabat and bring in companies which are customer friendly safe and professionals
I received the order with missing items and its not only 1 or 2! There was 6 chicken missing, and they gave my a different brand. I contacted talabat service after that order with 6 days that when i knew. They replied that its over 24hrs and they cant do anything about it! And its stupid because they actually can follow up with the order since it was from their own grocery store (talabatmart)!!!
I had guests in my house and ordered a meal from macdonalds with Talabat,I waited for almost an hour for the food,talabat app showed that the driver has arrived to pick up order and all of a sudden I get a call from them telling me my order is being cancelled because of a "TECHNICAL ISSUE" no explanation no nothing!!! Do better TALABAT this is beyond disappointing
I ordered from plaza dine restaurant for 38 qr including delivery, and when i received the food it was very disappointing the food quality is rubbish.. i asked for refund and i can give back the food to them, as it was bad. And this talabat only gave 15qr refund!!! Be careful better not to order from them.. better snoonu and rafeeq and deliveroo..
Talabat in Dubai damages the image of high service standards that Dubai tries to maintain and deliver to satisfy customers and tourists.I did not receive my order completely. I asked for a refund for the items I never received but only half of my money was refunded. Customer service is very poor and incompetent. They do not take your inquiries seriously and reply by copying/pasting the same reply over and over again.The delivery men are not well trained. They don't know the routes very well. They always seem to drive away from the final destination making the delivery time longer and the food becoming soggy and cold. It is very frustrating when you have a hungry family with children waiting to eat.The delivery men don't speak proper English which makes it hard to understand what they are saying or for them to understand you.They promise discount but when you proceed for checkout, you find hidden fees. Delivery fees and service fees are high. Who pays service fees in their home country when they order meals??!Overall very bad service and not loyal to customers. They promise you a refund but it's all a scam. I have already deleted my account and removed the app. I will never order from them.
Wrong item delivered, not possible to upload photos on their app. Emailed CS, bounced back to 'Help Center'. Decided to report missing item instead. They credited 15dhs. But, to get same item delivered I would need to pay 41.53, because 30dhs minimum, two of the items comes to 29.90 so have to add something plus delivery and service charges. Delivery and service charges should be refunded. And it should be refunded back, not credited. Anyway, they can keep the 15 that will cost me 41.53. App deleted.
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