Review Time
Thank you so much for your kind invitation. Unfortunately I'm completely unable to forgive or forget the £169 recent charge for the 10 minutes labour to diagnose a broken plastic inner drivers door handle or the estimate of some £700 pounds to repair the poor quality part and for these reasons will not be attending your wonderful sales event . Incidentally I managed to find a superb mechanic who was able to carry out a very satisfactory repair for a total of £40 . Many thanks Michael Miles .
No Interest is their reputation!Don't deal with Ryan Smith, he is a let down!Booking appointment on Friday the 28th at 12 o'clock to buy 2 brand new GLS and supposed to have some informations by the end of play Thursday for the appointment but he never got back to me.Called back on Friday and today but they are still not able to give any answers.This is really pooor customer service and is wasting your time, consider twice before choosing this branch!
I am not the first one who is complaining from lack of customer service. For some time I have Mercedes E 300 Hybrid. My car had a problem a couple of months ago. Around 10.01.2020 I called to book an appointment for 24.01.2020. I thought that they will fix it than. They send me home on that day. After that I phoned again for appt. They made a diagnostic and said there is a problem in the gear box and that is why the START-STOP system is not working. They changed the gear oil and said everything is OK. But it wasn`t working again. I came back the same evening and they said they don`t know where the problem is. In a few days they said the problem is. They said have to oreder some part from Germany, which will take 10 days to arrive. 10 days passed and another 10 days will as far as I can see. My car is not fixed yet. Can you let me know where else I can make a complaint, because at MB - Chesterfield don`t pay any attention and wind me up for 2 months - I can`t drive it properly, to use the hybrid system and there is a warning "Ask your workshop". Can you tell me where I can sort my car out, somewhere they know theur job? 18.03.20 not parts none repair 27.03.20
Looked after very well by Martyn & John at Mercedes Liverpool.I had been anticipating the acquisition of a Mercedes Benz A Class AMG Line Premium Spec vehicle for some time. A little hesitant to ‘bite the bullet’ I paid a visit to Mercedes Liverpool in mid January. It was supposed to be another fact finding visit but to my astonishment it turned out to be the day I would become the proud owner of a magnificent new Mercedes Benz. Martyn Gardner and Jon Thornton looked after me very well indeed and took care of every detail of the purchase. Martyn found me the EXACT vehicle I had expressed an interest in and Jon made the financial element as smooth as possible. Included in the deal was a 3 year service package and scratch & dent cover ( which I would recommend very highly) I’ve found ownership of such a premium brand vehicle a little daunting only in so much as the vehicle has such a splendid specification and there is lots to learn. It’s also my entry point into automatic transmission. Despite one of two minor anxieties with my ‘settling in’ I absolutely love the car and feel very lucky to be part of the Mercedes Benz ownership family. Thank you very much Martyn & John for looking after me so well. Derek Liverpool
Literally disgusted by my recent dealings with Mercedes. They don’t care about you as a customer and they will not help you if a fault in there car almost kills you! I was travelling at 70MPH on the M25 as I do every day and my C220 sunroof literally exploded for no reason whatsoever, sounding like a gunshot or major accident next to me. I jumped out of my skin and almost crashed. It was raining so I was covered in shattered glass(Mercedes have said they can’t prove their was a fault so they are not liable at all.... What about the glass shattering all over me, surely it should be safety glass??)... If my children were in the back of the car they would have been showered in glass and rain and possibly killed if I had crashed.. Either way I drove in the rain straight to their Gatwick premises and they took it in reluctantly said they will give me a price for the repair and that they would not cover it. Head office did give me a Europcar for 3 days but cancelled as soon as they knew I was gong through my insurance and asked me to take the car off site immediately!! To be clear I have had 3 Mercedes from their Southampton dealership over the last 6 years and currently pay over £500 per month for my current car through Mercedes finance who didn’t want to know either!! I have not heard from them and had no support since which is a disgrace. I logged a complaint with their complaints centre and they came back and said as the explosion could not be proved it is nothing to do with them, they won’t help clear the glass out of the electric chairs, repair the roof or cover a courtesy car!! Due to all this is still don’t have a car and and having to go through the insurance which is taking a long time and loosing me work.. Mercedes should have helped and taken some responsibility in getting this fixed immediately. Don’t trust their cars or glass and definitely don’t have children in the back of their cars !!
I recently leased a GLC 300 2020. From the first day of driving this vehicle a humming noise from the center console started up after approximately 20 minutes of driving. I was advised by my dealership to bring it in to the service dept as this is an issue. The service dept. told me that it is the new MBUX system that has been installed in these new GLC cars that gets too hot so a fan comes on to cool it down. They informed me that because the MBUX is so close to the engine that it gets hot quickly and that the fan has 3 speeds and automatically kicks in at the 3rd fan speech. Additionally, they told me this issue will only get worse in the summer and that everyone with this vehicle will be experiencing the same issue that as soon as they go into their cars this fan will start up right away due to the hot weather. Although the service department acknowledges that this is an issue for the consumer and that this box could be placed somewhere else in the car, I am told that at the moment there are no solutions and that Mercedes is saying this is "normal." I contacted Mercedes Benz USA customer service where I spoke with a women named Kiara/Chiara and she was no help at all. In fact I had to chase her to down and call numerous times about this issue. She informed me that there was nothing that could be done on Mercedes Benz end and that the service department would have to provide me with any necessary documentation that I would need to take action. I was completely brushed off by customer service at MBUSA. This is a car company who does not stand by the vehicles that they are selling/leasing and will do nothing of any sort to resolve defective vehicles. Mercedes is supposed to be a "Luxury" vehicle but this vehicle is far from a luxury vehicle. The service dept. has informed me that others have come in with the same issue as me and from researching online I can see others are starting to report the same issue. Do yourself a favor and avoid this company as they will do nothing to fix defects and just claim its "normal." A humming noise coming from the center console is far from normal.
Mercedes Lakeside. Now 2 month wait to get your car repaired/serviced. Can walk there in 15mins but choose to use Dartford now although real wind up at both is getting through on the phone. Automatic answer “experiencing high level of calls now” and hang on fir 10-15 mins. Why not have online booking? Maybe invest in more fitters and workshop space? Now using Prestige in Lakeside who can book you in after 30 secs wait on the phone for 2 days later. After owning over 12 Mercs over 30 years will look at BMW next time, can’t stand this level of service. Probably wasting our time everybody, wouldn’t expect anyone at MB cares or reads these reviews. Lovely cars, crying shame
I bought a used Mercedes Benz e class 220 convertible just over a year ago from Mercedes Benz of Warrington with in 3 weeks of me having the car we had a weekend of heavy rain I went to get in my car and yes it was wet through, I called Mercedes they took the car in for a water test and said they could not find any leak. A couple of months later we had another heavy down pour and yes you guessed it wet through again, so once again I phoned them they took the car water tested it again and decided it needed new rubber seals around the roof, I got my car back and thought great this is the end to my leaky roof, low and behold another heavy down pour and yes the car was soaked yet again, I phoned them they told me to bring it back and the seal had been put on wrong so another couple of weeks without my car, they phoned me again said they had replaced the seal and done a water test and the roof is perfect now, I got my car and once again everything great for 2 months till the rain came and yes a wet through car again I got so sick of it I made a video to show them, one when I first went into it in the morning with a soaked seat and a soaked floor, the second one I used a hosepipe to show them where the water was coming in, I sent it to them and there reply was It says in the handbook you are not to use a jet wash on your roof and said if there was any damage to the seal it was my own fault, they have been a absolute nightmare with me I will never use them again and would highly recommend no one does it has cost me a lot of time money and energy to get a fault rectified and I have still not got anything done by them BUYER BEWARE
I booked a collection and drop off service by the Colindale MB garage for my car for 21/2/20. This was for annual service. The car was collected according to the plan in the morning.I received a call at 4pm from Colindale MB garage that the service was complete and the car would be delivered shortly.At 6pm I received a call from Colindale saying that there was no driver to deliver the car. The options put to me were, either wait until Monday 24/2/20 when it could be delivered or get on Uber and go to the garage to collect the car myself. I would be reimbursed for the Uber fare.I asked what if I could not make it in the next hour or so. I was told by Mr Steven Yeulett, after sale service manager, that the showroom will shut at 7 pm and I could go to the showroom on Saturday to collect the car. I asked if he had a courtesy to wait just in case I did not make it by 7pm. He replied that he had family to go to.I have tried, today, to call Colindale to speak to Mr Yeulett but none of my calls have been answered. Each time I have to obviously wait for a long time and listen to music.I was given the option of a call back by a recorded message, which I took about 20 minutes ago. No one has called so far.I wanted to discuss:1- I like to file an official compliant as this is the second time that has happened to me, both involving Colindale garage.2- Please advise how the Uber fare can be reimbursed. Update:call back worked and someone called me to say:for complaint write to the email address I already had.for the reimbursement, I was told Mr Yeulett was busy and in a meeting, so I was told to send an email to somebody else in Colindale and explain why I am claiming a reimbursement.I got the impression that everybody was very busy in Mercedes Benz and that Mercedes Benz customers are bunch of lazy people with no work and plenty of time to deal with Mercedes Benz incompetence. Really unbelievable.anyway, I wait for what comes out of my complaint. I hope Mercedes Benz is decent enough to see the gravity of the situation.Also, please note, after lack of customer care from Colindale a few years ago, I switched to Temple Fortine branch when fiasco after fiasco occurred. so I decided to go back to Colindale after a few years, hoping that things have improved. I am disappointed.
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