Review Time
First class experience from our initial enquiry through to personalised handover.Mo went the extra mile and made our experience unforgettable he is a true ambassador for the dealership.From the meet and greet to the barista coffee the whole team epitomise professionalism.We will never forget the courtesy and kindness extended to us and cannot paise Mo highley enough.Thank you all so much
Sorry to say that but Mercedes has lost the reputation once had. I have many problems with my car (ML 350) which has only 105.000Km !!! and nobody cares. Sorry guys but your moto best or nothing it should become worst or nothing.
our nearly new Mercedes a A class,had a slight software problem,one speaker now and again was hissing,it went in quite a few times and was cured with a new part,the service was exellent that we had from Truro mercedes,always offering a free courtesy car,so all the dealers are not as bad as some people make out.
Desperate Dealership DishonestyI booked my 220E AMG in for its first service last Friday (1st Oct 2019).I have given this review one star because the garage service dept cleaned my car quite well.Valet skills aside, I have been extremely disappointed, indeed, let down by the terrible error of judgement by the garage to try to charge me for adblu product when my car had been, just days before, completely filled up with adblu by myself. I had even taken a photo (date stamped) of the dashboard graphic showing it was completely full. I showed this to the service lady when she produced the invoice.The reason I took a photo and also said to the booking lady when I called to book in for the service, is that this garage is new to me and I have previously lost trust in a dealership for charging for bogus items.The service took 1 hour. The lady came out and said the car needs 2 rear tyres (which is not strictly true - they are both still legal, just run down a bit. The car has done 15k miles from new). They quoted not far from £700 for the two tyres. I said I would get done elsewhere when I needed to.Another lady came back with the invoice. It showed a number of items on it including 7 litres of adblu. Now, I am sure Paul Daniels could not have put 7 litres of adblu in (without removing some first). I said this to the lady, she said perhaps there was some 'lost' during the service. Hmmm. I showed her my photo of the gauge from days before and said I had specifically said I always keep adblu topped up and in good order.When she returned she said there had been a 'typo' and it should read 3litres. I said that was still impossible. She said they had removed the charge as a 'goodwill gesture'. Hmmmm.Few things here:1. Not possible to put more adblu in2. On the phone they quoted me £1.30 odds per litre for adblu and I made it clear I would do myself3. How come they made a 'typo'? The number 7 on my keyboard is 4 buttons away from the number 34. If they had made a typo, and had put in 3 litres (which they had not) why would they not wish to be paid for this??? 5. Having quoted me £1.30 odds on the phone for adblu per litre, if there was 3 litres put in (which there wasn't) how come the cost on the invoice was £7.30? HmmmmmI will now go and get checked the other 'items' that have been charged for or that should have been done on service.It is just a sick horrible feeling when you know there has been an intentional, cheapskate, attempt to rob you.I ask for no favours and always happy to pay my way. This behaviour from a so-called professional firm is both disappointing and outrageous.It says an awful lot that the person in charge of the garage has not even attempted to speak with me.Shocking 'service' all round.
I purchased an E250 Cabriolet on 26th April 2018 and on 27th April 2018 the roof was leaking badly. Canterbury Branch had it back, after a week I collected my car and was told it had a new seal. A few months later the roof started leaking again, it went to Ashford Kent Mercedes as it was more convenient to where I live I was told that it had not had a new seal? I called Canterbury and Alan Mcmanash told me it definitely had a new seal and was on the paperwork, I said I was just repeating what Ashford said. Alan Mcmanash said he would investigate and come back to me. Well surprise surprise he didn't I had to keep chasing him, then when I spoke to his colleague he said no it didn't have a new seal something had been crossed out on paperwork. I called head office and asked them to listen to the telephone recordings which they did and yes as I thought they had lied to me. Well seventeen months down the line the car has been back to Ashford approx 7 times and they cannot fix it. It is horrendous when it rains it is like a bucket! On one occasion I phoned so many times and my calls were not returned that i said to the receptionist I will stay on hold until Mark Terry speaks to me as apparently he was with a customer but within a minute of me being on hold he spoke to me. It is a long and horrendous story and still it goes on. I get soaking wet when it rains but Mercedes do not care the customer service is foul. I am now after more false information going to the ombudsmen and viral, watchdog etc it is making me I'll and distressed but I am not giving up or going away. Wish I could attach the pictures you would be horrified. 😪😪😪😪😪
Awful experience I had with my CLA at Mercedes-Benz Loughton recently, very rude customer service and liars. Had an MOT protection and they ask me to pay for some service because wasn’t cover by the MOT protection (which should be covered) after I confirmed with Mercedes-Benz Warranty - Department(they sent me that protection), they was keeping selling rubbish and liars.Mercedes-Benz cars very good but the customer service is disgusting, miserable...I wouldn’t recommend any service at Mercedes-Benz Loughton to anyone again, such a bunch of liars.. told me they cleaned the car and on my invoice had to pay £101.40 for a part replaced and they keep saying they didn’t, they didn’t replace anything only cleaning....DISGUSTING!!!
Unfortunately I had a fault with my roof mechanism on my SLC, with the roof stuck down (fortunately it was a dry day!!!)I took my car to Mercedes Coventry and was assisted by a very efficient and helpful lady called Leanne Brown. Despite it being a ‘drop-in’ visit and the workshop looking very busy, rather than turn me away to seek assistance through the Mercedes Recovery programme (with a loan vehicle), she organised a mechanic to have a quick look at the vehicle to see if there was a simple quick fix …. so after only a 15 minute wait, a mechanic called Rich Nightingale took the car away and 20 minutes later advised he had traced the fault, replaced some faulty switchgear and the roof closed perfectly!!!!I feel this was exemplary service as they could have easily sent me home to go through the longer winded procedure which may have resulted my car towed to the same garage and my having the hassle of a loan car … all of which could have taken hours that I did not have on what was a manic day!!!! So a negative, into a positive thanks to Leann and Rich :-D
Mercedes-Benz are not worth the money or the name. Purchased my brand new Mercedes in March 2019 from Glasgow and I have had nothing but bother since. The extendable part of the drivers seat is constantly popping out of place. I returned the vehicle to Glasgow and they told me that nothing was wrong( which it is). I took the vehicle to an independent garage and had them look at the seat and they advised it’s not working correctly. Then my radio started playing up, making a buzzing sound and not switching on. So I booked it into Edinburgh for it to be looked at. They provided me with a car for the day. Upon returning to collect my car I was toldThat I needed to pay 250 as there was a “scratch” on the courtsery car’s alloy. I explained what that could have been but they weren’t bothered about listening and demanded the money. The scratch would have cost them nothing to repair. They then told me that my vehicle had been fixed. Well it has not been fixed and yet again the radio is broken.Then the oil sign came on the vehicle. Which I found strange considering I only got it in March and only done 5000 miles. Anyway I took it to a garage for them to put oil in! Whilst at the garage I was made aware that the vehicle had a Renault Engine!!! I’m sorry but I wasn’t told made aware of this prior to buying the vehicle otherwise I wouldn’t have bothered. What’s the point in paying large amounts of money for a vehicle with a Renault engine. I raised a complaint with Mercedes and I didn’t hear anything back within a week so I contacted them. They had received feedback from Edinburgh and that was the end of the complaint and they were not looking into any further. The customer service is shocking and extremely unhelpful. They did not offer a solution to anything. I have now taken this further as the car is not fit for purpose. Do not buy a Mercedes!! I would never recommend them!
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