Review Time
I set off on 130miles round trip to view an A-Class that I had arranged with the branch the day before. I viewed the vehicle and test drove it, when I got back to their office and was about to buy the vehicle, I had been told the vehicle had been sold by Ashford. They said that whilst I was out on a test drive the vehicle had been sold which! I find it disgusting how this could happen. Georgie at the Tonbridge branch could not be more helpful however I would suggest to Mercedes to review their system to let the other branches customers are looking and possibly buying the car. It was shocking and absolutely gutting, what a waste of my day off.
I purchased a car from Mercedes Benz Brentford, the car itself is fine. However the deposit I paid 1k was supposed to be refunded to me and now 4 weeks later and still waiting and they keep telling me accounts have an internal issues. What’s surprising is that they keep taking clients deposits when apparently they have technical issues ! I emailed the the manager Shubad Miah who just ignored my email. Appalling service and am left chasing my own money ! Anyone buying a car from Mercedes be warned about deposits, and bad sales managers.
My brand new A-Class Mercedes Benz has 3 faults and the dealer at London Temple Fortune are refusing my rejection of the car. Claiming that they have been fixed. How can a brand new car need service and parts from the start? Mercedes lost its quality, what do they have now? the only reason I bought from Mercedes Benz is for the quality and peace of mind...but I didn't get any of that.Customer service told me the car is been fixed and it is ok now. No, it isn't ok. They are refusing to exchange the car. Can anyone advise on what I can do?.I am so stressed and depressed about this. I can't even look at the car any more, I am that distressed and I am losing sleep over this. This is a nightmare.It is appealing and disgusting from Mercedes Benz to sale faulty cars.Since when did their standards become so low. I feel that I have been treated unfairly.
I had the pleasure of visiting the Solihull Service branch of Mercedes today in relation to a simple steering wheel column check on my A45 AMG. I have to commend both the lady who first showed me to reception while explaining the work and the gentleman who served me after completing the job. Both were warm, welcoming and made me really feel at home on my first ever trip to have a car serviced. This is the type of customer service that makes people come back and I am certainly one of them. Excellent 5stars from me and I hope they are both commended.
I do not usually write a review, however I am so impressed by Joe at Liverpool that I felt compelled to let everyone just how good he is at his job. He is a really nice guy and nothing was too much trouble for him. My husband is very fussy and demanding and Joe met all his requests with professionalism and good humour. Well done Joe for going the extra mile. Thanks from from Phyl and Frank McNamara
This is my third visit to Mercedes Benz, Cheshire Oaks, but the first time I have left a review. Each of my visits was to the service department, so I can't comment on any of the other services that are provided. On my first visit, I was charged an eye watering amount for a routine service, the bill for which was eventually reduced by the service manager, after I pointed out that the car had been in the building for an hour including a wash and vacuum. The second visit ended in having a "Mercedes Me" dongle installed, this resulted in an issue whereby the car would not select a gear when started, this happened 5 times in a 7 day period, but when I returned the car I was told that it was a coincidence! 30,000 miles after unplugging the dongle, I haven't had an issue!!!! My most recent experience involved an "Express" 8.30am service, with wash and vacuum. I recieved the car back 3 hours later, not particularly clean, with the audio/satnav display stuck in diagnostic mode!If you want a quality service and value for money, think carefully. If like me you want a load of hassle and a "stamp in the book", you know where to go.......
My wife ordered a new A class saloon under the motability scheme in July from Warrington Mercedes. The expected delivery date projected by the dealer was to be the end of September beginning of October. In September I emailed them for an up date. They then said, it would be November/December. As a consequence of this we were offered a stock vehicle in a different colour for delivery in a week. We accepted this and were given a pick up date of 10 September. I emailed them on the 9th to confirm everything was in place. They emailed back and confirmed it was . At 5.00pm on the day prior to delivery, they informed me by telephone that " the wrong model had arrived" and it was a hatchback. How do you get something like that wrong? They apologized and said, they would order a new vehicle, but, this would take weeks, so we cancelledMy wife has never had a mobility vehicle before. She sold her own car 3 days prior to the 10 September. Since then she has had no car.We ordered the same vehicle from another dealer, due to them having an available vehicle in the supply chain. But, again things aren't going well. You seem hopeless Mercedes. What's happened to you?
Mercedes Benz Temple Fortune: My GL350 not less than 5years old and less than 50k miles .Major oil and coolant leakage . After being quoted £3400 to repair I threatened to take to local garage for half price , They reduced to £1700. 3 weeks later they are saying it needs new micro-chip cost £1000 which does not exist and they have to make for my car . They need 50% deposit but cant say when they can deliver. On top of it all the day after I collected my car notice they had cracked my windscreen . They probably dropped a tool as the crack starts form the edge . Apart from the fact that cars are unreliable , the after sales service is atrocious. They never call to give updates. left over 8 messages no one called me back. I've had 4 Mercedes in row now thinking of going Range Rover or BMW.
Mercedes Benz in Reading End Oct 2019 Absolute nightmare Avoid Avoid Avoid. I went there, bought a new car, they took my deposit, made a big thing about selling the car, put a big "sold to" sticker on the car. Went away, came back 10 minutes later and said in fact they did not own the car and were not able to sell it to me. The customer service and the mannerism and the demeaning way i was spoken to by all concerned even the sales manager was as though I was dirt on their shoe. They could not wait to get me out of the dealership. Absolute charlatans, not to be trusted, will never go there again (I have omitted a lot of the story to try and keep it succinct)
Mercedes Caterham .the worst customer service and aftersales I’ve ever experienced .took Car to another Mercedes dealer that resolved issues outstanding from caterham .this is the worst car dealership I’ve ever dealt with . Never again Mercedes .think you need to kick these into touch Gary savage !
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