Review Time
Rowan, helped me extremely well. I'm shocked at the in depth insight he was able to give me into using the platform so patiently. He really sold me on the user experience, the brand, and the assistance available. I am a fully converted customer. I wouldn't go back.
Hi Support or Privacy?Thanks for the response, nice to have a balanced debate.Anyway, just looked back through our emails and I cannot clearly find what you have suggested? I asked simply the following:How I upload said docs securely to you guys, you changed your method along the discussion thread, so a bit unsure on that one.You have not stated in your supply chain how you share the said documents with them, and keep track of there issue, and there destruction. Method of destruction is unknown?You have not stated how long you keep any of said documents and how you track them, sign them off as destroyed. Who has ownership?All of the above should be included in a standard operating procedure and very simple to answer. Its not rocket science. Maybe in one paragraph.So simply put, turn what appears to be a narrative into actual evidence, clearly share to me and all the people reading this in an actual formal response. If you do not, then it clearly suggests that you do not know, and that raises many other questions.If you do, I want love to sign up.
Update: Thank you Dominic - after my review Yay did right by me. Thank you!I have been a Yay.com customer for many years (paying for their premium contract) and used to love the Yay.com App and its features.With every recent App update I have been left with an unusable App/not being able to make phone calls etc.I don’t want to have to spend time trying to resolve these issues with the help of customer service team.Whilst the customer service team have been trying to help, one shouldn’t be put repeatedly into the position where App updates leave the customer(s) with an unusable expensive contract.There have been multiple different issues which seem to repeat themselves for the App use on iPhones. Something is amiss here.The company should be able to compensate their customers for any hassle, regardless of the type of contract as a gesture of good will when a customer is being put into this unacceptable position over and over again.
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