yay.com

4.8
4.8 Based on 181 reviews

Business telephony for the way you work. Our Cloud phone system allows you to take your dedicated phone line with you whether you're on the go or in the office. We're trusted by thousands of startups, SMEs and large organisations around the world. Just r...

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Average Rating

4.8

/
5

181 Reviews

5 Star
93%
4 Star
2%
3 Star
1%
2 Star
0%
1 Star
4%

Filtered Reviews

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Review Time

R Singh
Rowan

Rowan, helped me extremely well. I'm shocked at the in depth insight he was able to give me into using the platform so patiently. He really sold me on the user experience, the brand, and the assistance available. I am a fully converted customer. I wouldn't go back.

5
Date of experience: Jan 07, 2026
Willam Roberts
Unprofessional and over priced

The company terminated my subscription without any notification or correspondence very unprofessional would avoid this company at all costs. There are better and cheaper alternatives on the market.

1
Date of experience: Dec 26, 2025
Trishie
Very nice man held my hand through the…

Very nice man held my hand through the whole procedure and was very helpful and supportive and honest too

5
Date of experience: Dec 16, 2025
Jazz
Great customer service

Brilliant provider, have been using Yay for over a year and love the service and affordable prices. Most of all their customer service is 5*, prompt and friendly, they clearly want your custom.

5
Date of experience: Nov 13, 2025
Dovydas
Quick customer support responses

5
Date of experience: Nov 07, 2025
Darren Senadhira
Support was excellent

Support was excellent. I spoke with Claudio, who clearly explained what I needed to do to resolve my routing issue. After a 10-minute call, he went above and beyond to customise our console to match my requirements.

5
Date of experience: Nov 05, 2025
Great product and super supportive…

Great product and super supportive customer service.

5
Date of experience: Nov 05, 2025
John Mazda
Hi Support or Privacy?

Hi Support or Privacy?Thanks for the response, nice to have a balanced debate.Anyway, just looked back through our emails and I cannot clearly find what you have suggested? I asked simply the following:How I upload said docs securely to you guys, you changed your method along the discussion thread, so a bit unsure on that one.You have not stated in your supply chain how you share the said documents with them, and keep track of there issue, and there destruction. Method of destruction is unknown?You have not stated how long you keep any of said documents and how you track them, sign them off as destroyed. Who has ownership?All of the above should be included in a standard operating procedure and very simple to answer. Its not rocket science. Maybe in one paragraph.So simply put, turn what appears to be a narrative into actual evidence, clearly share to me and all the people reading this in an actual formal response. If you do not, then it clearly suggests that you do not know, and that raises many other questions.If you do, I want love to sign up.

1
Date of experience: Nov 03, 2025
James Hipkiss
I rang with a technical problem and a…

I rang with a technical problem and a pleasant guy called Claudio walked me through the whole thing. Very impressed with this company.

5
Date of experience: Oct 29, 2025
A customer
Issues with App updates, subsequent unusable service - great turnaround!

Update: Thank you Dominic - after my review Yay did right by me. Thank you!I have been a Yay.com customer for many years (paying for their premium contract) and used to love the Yay.com App and its features.With every recent App update I have been left with an unusable App/not being able to make phone calls etc.I don’t want to have to spend time trying to resolve these issues with the help of customer service team.Whilst the customer service team have been trying to help, one shouldn’t be put repeatedly into the position where App updates leave the customer(s) with an unusable expensive contract.There have been multiple different issues which seem to repeat themselves for the App use on iPhones. Something is amiss here.The company should be able to compensate their customers for any hassle, regardless of the type of contract as a gesture of good will when a customer is being put into this unacceptable position over and over again.

4
Date of experience: Oct 13, 2025

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Business Details

  • Business telephony for the way you work. Our Cloud phone system allows you to take your dedicated phone line with you whether you're on the go or in the office.
    We're trusted by thousands of startups, SMEs and large organisations around the world. Just read our reviews and see for yourself! Get started in a matter of minutes and benefit from a host of features from call recording and IVR call menus, to call queuing and smart routing. Transform the way your business communicates and collaborates, just choose your own local virtual number, from London to Los Angeles, or port in your existing numbers today.See more

  • email help@yay.com
  • call 03301226000
  • language https://www.yay.com/

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