Review Time
This rental company is operating unethically and should not be trusted.They withheld our deposit using a false claim and then stopped responding to emails once we demanded documentation. They also changed their position on accepting our insurance AFTER the rental, which is unacceptable and deceptive.To make matters worse, we were stranded over two hours waiting for their shuttle late at night with an infant. No updates. No apology. No regard for safety.When we finally reached staff, they were rude, dismissive, and unprofessional. This company shows a clear pattern of ignoring customers once they have your money.We are actively disputing this charge, filing formal complaints, and pursuing all available remedies. This review will be updated only if the issue is resolved and our deposit is returned.Save yourself the stress and financial loss — rent elsewhere.
This place is a total scam. So first of all it’s quite a ways away from MCO and when you arrive it appears you’re in a storage unit. I booked this trip for 5 days through Priceline and the total for their car rental was 30$. When I arrived at the counter I was told there’s a 20$ a day fee for tolls (this is their cheapest option) even though I would only need 12$ for tolls total. I was fine paying that and then proceeded to be informed that the deductible/hold for renting this vehicle was 2500$ which I was a bit surprised by but willing to just submit that to not be inconvienced any further. Then we get to portion on insurance when their employee informs me that I’m not the “primary” policy holder at which point I inform her that I am a joint policy holder with my husband. She agrees to move forward then informs me that due to the fact that my deductible is 500$ and they require a 250$ deductible that I would not be able to use my personal insurance. (I have full coverage on my vehicle and have used it with at least 6 other rental car companies in Florida in the past year with no issue). Then she states it’s 55$/day for the insurance which brings my new total for the 5 day car rental to 360$. At this point I tell her this is clearly a scam and she states we would be happy to transport you back to the airport if you’d like (this is clearly not the first or last time she’s stated this to guests). I proceed to the waiting area and over hear the next guest with the exact same issue who also decided to take their business elsewhere. I hope you don’t waist you time as I did.
⭐ 0/5 – If I could give negative stars, I wouldYork Car Rental has been one of the most frustrating, dishonest rental experiences I’ve ever had.I was charged nearly $700 upfront for tolls under the clear and explicit explanation that it was refundable and that only the tolls actually used would be deducted, with the remainder returned. That representation is the only reason I agreed to the charge.Now—conveniently after the fact—they are backtracking and changing the story.This is either gross incompetence or outright deception. You cannot tell customers one thing to secure their money and then reverse course once the transaction is complete. That’s not a misunderstanding—that’s bait-and-switch behavior.To make matters worse, they require customers to sign documents without providing any documentation of what is being signed or what has already been signed. I was not given copies, nor was I provided a receipt afterward. Being asked to sign blindly, with no transparency and no paper trail, is completely unacceptable.To be clear: • $700 for tolls is already outrageous • Promising a refund and then refusing to honor it is unacceptable • Backtracking after the rental is complete destroys all trust • Requiring signatures without documentation or receipts is a massive red flagCustomer service has been dismissive and unhelpful, offering excuses instead of accountability. No ownership. No integrity. Just “policy” suddenly appearing where clarity once existed.I strongly advise anyone considering York Car Rental to read every word, record every conversation, and think twice before handing them your credit card. If this is how they handle tolls and signatures, I can’t imagine how they handle bigger issues.There are far too many reputable rental companies out there to deal with one that operates like this.Avoid.
As others have said, total scam. Would not let us use our insurance, tried to charge us $700 for theirs. They are not located anywhere near the Orlando airport despite Priceline indicating they are. The strategy is simple:1 drop you off in a bad neighborhood in a strange city. 2. Massively upcharge. 3. Bully and intimidate (the woman behind the counter yelled obscenities at me in front of my children). Luckily there's Uber! Refused the car and got a rideshare to the hotel. There were five families on our shuttle with us, all five took an Uber and refused the car.
That was the worst experience of any Rent-A-Car company, the guy that was working there tried to sell me stuff that i didn’t need !he just cared to make a commission,.. and every other company charge between $100-$500 on the card that when we take the car-back, they refund it,. but YORK try to charge us $2500,.., ,and they had a sign that accept AMEX and he told me they don’t accept it just because I didn’t wanna buy any other services from him👎👎👎
We booked with Priceline to rent a car from York Car Rental in Orlando Fla. Once we got here they refused to honor the Priceline insurance and wanted to charge $2500 Deposit and wanted to charge us $40.00 a day for insurance. What a rip off!!! Do not use!!! They are huge scam!!!
+5York Car Rental receives predominantly negative reviews, with customers frequently complaining about poor communication, hidden fees, hidden fees, shuttle issues, and poor vehicle condition. Many reviewers describe their experiences as a "scam" and advise against renting from the company. While the company states it provides competitive rates, user reviews suggest a significantly negative customer experience is common.
Location: Denver, CODate: 9/11/25Waited 20 minutes for a York shuttle at the airport because they only had one shuttle operating. Upon arriving, they refused my business payment and insurance (I'm the sole owner). I was willing to let this slide and continue with the reservation. However, the other four customers in the room began having troubles of their own with their reservation and we're vocalizing their complaints. At that point, the owner, who happened to be the man I was working with, kicked EVERYONE out! Including me, even though I hadn't complained. It was at noon on a full-sun day and temperatures were in the 90s. There was not another business within a 1/4 mile and some of his customers were elderly, walking with canes. We all had luggage, places to be, and he didn't assist to find us transportation, offer us water, or provide any help of any kind. We were kicked to the curb and stranded.AVOID AT ALL COSTS! Pay more for reputable rental services!
I paid for my rental through Priceline expecting they would provide a good service. When I arrive to rent the car they told me that I had to pay an extra $25 a day to activate a toll transponder in my car to take Florida toll roads. I told him we would only be here 4 days and today (Sunday)and Tuesday when we fly back we would only be driving to our Hotel from the car place and from the hotel to drop off on the way to the flight. He said we would go through one toll road and each toll not activating tbe transponder would be $25 and there is no cash option. I showed him on my phone where I could buy a temporary pass (you assign a license plate to) for toll roads and he said told me there license plates are locked to there transponders (another lie) he also said there were no cash options to pay the toll on the way to my hotel and on the way I literally saw a CASH ONLY LANE (ANOTHER LIE) They set there deposit to use personal insurance at $2500 (I guess thing that would scare me away but I have the literal best insurance policy State Farm sells) and when I agreed to pay that they showed me there liability requirements wee 300,000 per incident. Nobody's persona car insurance liabilities are set that high. So they got to collect an extra $274 from me (plus a $1000 deposit he graciously reduced to $500) because we were there from a long flight and ready to get to our hotel. DO NOT USE THIS SERVICE
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YORK is an international rent-a-car company that was established in 2008. We are proud to provide the latest model of high-quality fleet and competitive rates at the top airport destinations. Our business model is value for money airport car for hires. We provide car rental services whether for a few hours, a few days, a week, a month, or more.
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