Angel of light

I stand by what I said in that message. If you read it correctly, she said it's my own fault and I s

I stand by what I said in that message. If you read it correctly, she said it's my own fault and I said that's how I see the world, I didn't blame her. It's called having an opinion! Ever heard of tho...

Angel of light

I'll start this one off by saying loudly, I NEVER SAID ANY WORDS ABOUT MISCARRIAGES OR WOULD I EVER

I'll start this one off by saying loudly, I NEVER SAID ANY WORDS ABOUT MISCARRIAGES OR WOULD I EVER DO THAT, SO STOP SPREADING LIES! DONT DISAGREE WITH THEM OR THEY BAN YOU FROM ORDERING FROM THEM A...

Stella

Always a treat

Receiving a Sugar & Sloth box in the post is always a treat! Even before you've opened the box, the packaging is gorgeous. It's so fun opening the box each month to see what the surprises are.

Ælfweard Brown

Stationary that resonates

I love sugar and sloth. All my products have been of a very high standard and I adore the creativity of Anita, the owner. I have now subscribed to the stationary box. I have also gifted sugar and sl...

Sawyer Harris

Beautiful goods

Beautiful stationery, excellent customer service. Packaged well and arrived as scheduled. Will not hesitate to reorder (have my eye on a lot of the after dark pins!)

Oswald F.

Love Sugar & Sloth

Absolutely fantastic customer service from this company. Not only did my first purchase arrive quickly, I receive wonderful emails and texts (a free service) which seem to arrive just when I need them...

Christopher DeCock

I ordered the Leonardo X Stilo & Stile Poliedrica Desiderio fountain pen on Fountain Pen Day. As I w

I ordered the Leonardo X Stilo & Stile Poliedrica Desiderio fountain pen on Fountain Pen Day. As I waited for the pen to be make and shipped, I communicated with the team at Stilo & Stile. The...

Lewis Cooper

Message to the Team Regarding My Order

I am reaching out about my recent order. I purchased a planner as a special gift for my girlfriend, but unfortunately, the package is currently held up at customs. The fees and taxes being requested a...

Olive Smith

CONSIDER ALTERNATIVE STORE OPTIONS

AT LEAST I RECEIVED MY ITEMS. I'M FROM LATAM. HERE'S A SUMMARY OF THE ISSUES WITH THIS PURCHASE: 1: THE NIB OF MY PEN IS OFF-CENTERED, WHICH MIGHT NOT BE FIXABLE. I AVOIDED BUYING DIRECTLY FROM THE MA...

Robert Pečavar

Excelent service

Excelent service. Very fast delivery.

Sergio López

Good product, not great packaging.

The packaging could have been a little better, everything else was good.

Jen Movius-Held

Great All Around

Great pens, great shipping, great service! Love that tariffs (yuck) are already built into the prices for US customers so we don’t encounter shipping delays.

Ellie Thomas

I bought the lumos single for my son's 18th birthday. it came really quickly, well packed but no pla

I bought the lumos single for my son's 18th birthday. it came really quickly, well packed but no plastic. The pen is really easy to set up and use, he likes that he can change the nibs and ink so we...

Kate Stewart

Great pens! I have a wren that I use for daily writing like notes and journalling and a Lumo mini I

Great pens! I have a wren that I use for daily writing like notes and journalling and a Lumo mini I use for artwork. The lumo mini is really small and easy to pop in my small plein air bag, but not so...

Steve BARNSTON

Excellent service

Excellent service. The Lumos, the Wren and the extra tips and reservoirs are all really good quality

Amy Anderson

Phenomenal Customer Service

I have reached out to customer service and they are always prompt with a reply that goes above and beyond what I expected!

N.D

I received a Wren pen as a gift for…

I received a Wren pen as a gift for Christmas and I love the fact that using it feels like a ritual - it requires me to slow down a little and bring an element of presence to writing. The pen writes b...

Leslie Mak

Little black Wren

Purchased a black Wren - shipped to Canada. Good online experience and items were well packaged. Tea bag was a nice touch, and it was good tea! Delightful little pen, very portable and attractive in a...

Poppy Powell

Keeps my water cold and sparks great conversations!

My water stays refreshingly cold, the bottle is leak-proof, and the stickers hold up perfectly! I get asked every day about the various stickers, which leads to wonderful discussions about my travels....

Sorrel Johnson

Awesome support despite a delivery issue.

I know Awesome have had some delivery issues recently, and I have to admit I did have a bit of a rant before mine arrived just in time. The issue seemed out of thier control, and they did keep in cont...

Daisy Morgan

A small above and beyond honest company

A small company that went above and beyond with keeping us updated on our beautiful maps arrival. They were honest from the start and apologised for not responding to a query as they were overwhelmed...

RB8

Highly recommended This company is so very ethical and…

This company is so very ethical and treats their customers with such respect and care. I wish their ethics were the rule rather than the exception My order could have been delayed (it was not) but the...

Petula Hughes

This review doesn’t relate to the map…

This review doesn’t relate to the map itself, which may be fine, for all I know. I can’t rate the map, because I haven’t received the map, even though it was ordered in November and promised for Chri...

JW

Like everyone else

Like everyone else, ordered with guaranteed delivery before Christmas. Just arrived today (2nd January). The recipient isn't even here anymore. So now I have to post it. More money spent on an item th...

Trent Turner

Excellent service and engraving!

Outstanding and timely service. I requested engraving on the pen I ordered, and it was executed perfectly. The order was completed and dispatched ahead of the estimated delivery timeframe. The pen wri...

Azalea

Very impressed

Very impressed, my delivery address was’t complete, so called to explain the problem and the lady said it would be returned to them so sent me another pen out immediately.Both pens arrived the same da...

Clive S.

Excellent Service

Product exactly as described. Most competitive price to be found and delivery was amazing.

Art Walker

Thanks to Pen Shop

Excellent website and whole experience was quick and easy. Speedy delivery.Would definately use again.

Jacqui B.

Easy ordering and delivered in…

Easy ordering and delivered in reasonable time.

Omar Powell

Excellent service.

Denise

Outstanding Warranty Support

I encountered a small issue while registering the warranty for my fountain pen. To my surprise, an email sent late at night received an immediate and impressive response from the support team. Truly o...

cocosp7260

To my mind they cannot be beaten.

In the past I have purchased various makes of writing appliances including Mont Blanc and none compete with Scriveiner both in quality and after service. I have purchased a biro, fountain pen and roll...

Quentin Morgan

Support was amazing and they were very…

Support was amazing and they were very patient with and understanding of the matter.

_asd_

Customer service is alive and well at…

Customer service is alive and well at Scriveiner. Not only do they make a fantastic product, but their customer service is unmatched. I will never buy any other brand of pen but Scriveiner. They tr...

Bernie Anderson

Fantastic Pen and Service

Ordered the pen based on reviews and was not disappointed, it is the best I have used, nice and weighty and very comfortable and a good writer. On top of this the service from Scrivener has been impec...

Chucky M.

Scriveiner pens are the best pens you…

Scriveiner pens are the best pens you can buy, they are superb to write with. And scriveiner customer service is absolutely fantastic. The help, advice and resolution to a querie was handled with unbe...

Rafe Walker

The cutest Ghostie earrings 👻🥰

I’ve followed MBC for a while now and LOVE the products; but when I saw the Halloween launch I just knew I had to get the ghost earrings! They are such good quality and will most definitely be brought...

AF

Wonderful quirky style

Katie has a wonderful quirky, fun style and her patterns and products reflect her personality. I bought a beautiful scrunchie with a cute little flower pattern that is just perfect . Can’t wait for wh...

Duncan Johnson

Local Secret Super Hero

What a wonderful secret super hero! We happened to be in a local coffee shop when we spotted these amazing creations. Perfect timing as I have now ticket a lot of gifts off my list for Christmas. Kati...

Demi Butler

Stunning Business Christmas Cards

Stunning Business Christmas Cards! I was recommended Katie to help with creating some Christmas cards for my small business. Katie was brilliant, taking the style and idea I had and turning it into re...

KL

Colourful & Joyful Creations!

Thank you Katie for my Business Mascot. The cutest creation, bursting with colour and joy! Super quick turnaround and great communication.

Alisha Adams

We love our new versions of ourselves

We love our new versions of ourselves! Great service and we love our new images, can't wait to get them up on our socials. Get one done for yourself, you will not regret it!!!

Gonzalo Pozzi

I bought 2 pens with 2 engravements. I got 1 pen with both engravements together and a pen without.

I bought 2 pens with 2 engravements. I got 1 pen with both engravements together and a pen without. I wrote 2 emails and I didn't get any response. I sincerely hope the worst for this company for such...

Jessie Cook

Unacceptable customer service experience

I had a very poor experience with customer service. I ordered a journal expected to arrive in 7 days, but after 21 days, I couldn't reach anyone for help. I had to dispute the charge and cancel my ord...

Hudson Anderson

Great service

Fantastic quality notebooks and sketchbooks, in a range of sizes, colours, and styles unlike almost any other brand. A little on the pricey side, but in my opinion worth every penny. Their standard no...

Mira

Item not received and no response to emails sent to customer service.

Placed an order 3 weeks ago, item not received.No response to 2 emails.Avoid.

Michele M.

Bad customer service

I have tried to return an item but they didn’t send the return label and they don’t answer emails. So bad customer service!!!

Salma Smith

Lost order and no response

I ordered a diary at the beginning of February, but my package was lost. When I finally retrieved it, the box was open and empty. A month later, I still haven't received my diary. I've submitted a com...

Dean Rogers

Outstanding Custom Engraving Experience!

I ordered pens with custom engraving and couldn’t be happier. The whole process—from ordering to receiving the final product—was seamless, professional, and executed perfectly. The engraving is beauti...

Jay Fisher

Everthing was fine

Everthing was fine, really fast delivery!

CN

Fast delivery and good product !

Felix

Fast and flawless service

Leila P.

All fine.

All fine. Very fast Delivery!

Rhett Patterson

I am thrilled with the items I…

I am thrilled with the items I purchased and I received them very quickly. I highly recommend this online shop!

Shaghayegh Shokatpour

I had ordered some stuff because they were a bit cheaper from the other websites, but they never arr

I had ordered some stuff because they were a bit cheaper from the other websites, but they never arrived and the payment was reversed with no email explaining what happened. I only received one email...

MD

It took about 1 month for my pen to be shipped and the reason I bought it from The Pen Company in th

It took about 1 month for my pen to be shipped and the reason I bought it from The Pen Company in the first place was because it was a bit cheaper than other stores. However, when the pen was finally...

Charli Turner

Great personalised pen

The engraved pen arrived very quickly and the price was very competitive.I would definitely order from them again.

TheFrip29

Excellent customer service for my first purchase

This was my first experience dealing with The Pen Company and I was very happy with their service. I purchased a Diplomat Fountain Pen (F), which they had to order in. The whole process took no more t...

JB74

Excellent Service

I have been shopping at The Pen Company for well over a decade. Every time I order I marvel at the simplicity, efficiency and speed of the service. I often feel that the service is on a par with wha...

Kristi B.

Damaged delivery - no refund

The pen arrived damaged due to poor packaging and I was told a replacement would be sent. Instead an empty box was sent. The Pen Company refuse to do anything more. Buy from anyone else their custom...

Duncan Abbot

“Built to last and shine through generations of pen lovers” says the blurb on the Lazlo Pen. I was

“Built to last and shine through generations of pen lovers” says the blurb on the Lazlo Pen. I was bought one by my son for Xmas. It arrived with a non-functioning cartridge. Ok Schmidt’s fault, not...

Romain L.

Great product

Great product - excellent quality

Moses Adams

Iris drawing tool

Great tool so far! Love the design

Simon B.

Quality product but import taxes

Quality product but import taxes, which were wrongly advertised on the site made them gruesomely expensive. Even for the great quality. I realize it's not Maker's Cabinet fault but I had to pay them n...

Waverly C.

Great service and an even better…

Great service and an even better product!Can recommend more highly

Blake Taylor

Great tool

Great tool, I highly recommend . Just the assembly of the blade was a bit tricky.Outstanding customer service who helped immediately with problems of the shipment.

Sean B

I also submitted this review on the A.T. Cross website, but it was not published. I’ve been workin

I also submitted this review on the A.T. Cross website, but it was not published. I’ve been working with A.T. Cross customer service for over two months regarding a defective fountain pen (leaking,...

Lillian C.

Trying to contact AT Cross is a nightmare

Trying to contact AT Cross is a nightmare!I eventually tracked them down via a phone call. You need to make sure you call during USA office hours, not UK office hours. Not sure how we are supposed to...

Harry Wright

I am also struggling to make a contract…

I am also struggling to make a contract with AT Cross UK, I tried Sales Person's direct mobile, office line, and series of e-mails to the sales. No luck.I read the comment below so I will try to cal...

Nettie

untrustworthy company, avoid buying their products

I passed on order on the website on March 13th. Money was taken from my bank account two days later. Since that day, nothing has changed. My order is still "in process" on the website. I have called s...

Ada L.

If you live in the Uk forget the…

If you live in the Uk forget the lifetime warranty it doesn’t exist nor doe the Uk Customer serviceUsed to be brilliant not any more

Liam

Very poor customer service

Similar to many others. I had a Cross pen (birthday present), which after 6 months it went faulty.I used the lifetime warranty facility and sent the pen back using recorded delivery. The pen was signe...

Reggie Bell

Consistent Quality in Design and Service

I've been using this service for several years, and they consistently exceed expectations. The designs are striking and attention-grabbing, while the wrapping papers have a luxurious thickness. I appr...

Anthony Clark

Beautiful designs, great quality and packaged with love

Beautiful designs, great quality and packaged with love (plus an extra little treat inside!) - thank you, I’ll be back again very soon!

Dicky

Very nice cards

Very nice cards, arrived promptly 😊

Charlie Reed

I ordered some paper and tags it was…

I ordered some paper and tags it was sent quickly in a big envelope so didn't crush paper then when I opened it it was wrapped in crepe paper with a note thanking me for my order plus a free card whic...

JC

Excellent quality and nice little gift…

Excellent quality and nice little gift as a surprise!

patasson117

Hi there very good website

Amanda Shuff

I bought this pen fully ready to hate it. I have been searching for "that" pen for years now. In my

I bought this pen fully ready to hate it. I have been searching for "that" pen for years now. In my job and my personal life, I do a large amount of writing. I've been using digital-only writing for t...

Dennis Lumsden

They are a pleasure to work with , very kind and professional as for their pens in 79 years I have h

They are a pleasure to work with , very kind and professional as for their pens in 79 years I have had many but none anywhere near as good as their pens , it writes so smooth and perfect a true work...

Clark Cook

Design and Appearance Are Great, But Some Issues

I appreciate the design and appearance of the pens. However, I can only give 3 stars due to a couple of challenges. First, I found it quite difficult to figure out how to load the ink, as it wasn't ve...

Mac Kelly

Gifted a pen, but faced issues with the exchange.

I purchased a pen as a Christmas gift for my partner. She appreciated the pen but was not fond of the color. I simply wanted to exchange it, but I received no response from the company despite sending...

Blair R.

Stellar personal service!

An issue with an ill fitting lid was promptly fixed by their excellent customer service!

Riley

Great site

Great site, awesome pens

MonsterGolden

Great quality and arrived on time!

Doug

Great quality pens fast

Great quality pens fast. Wow. Wasn't expecting this nice a pen for the price as well.

Nonprofitcustomer

Fast pens is not fast at all

Was told pens would ship in 24-48 hours, they shipped 5 days after ordering and I wasn't provided a tracking number. Had to call to get it and found out package was coming from Mexico!

Beacon Youth Police Academy Pr

⭐️⭐️⭐️⭐️⭐️ highly recommended

Very fast service. Good communication! Good quality and finished product was exactly what I ordered. Good strong packaging! I would highly recommend Fast Pens’

Beverly

I loved these custom pens

I loved these custom pens. I ordered them for my wedding gift bags. They had our picture on them with the date and our theme song. I'm sure my guests will love them as much as I do.

Aly

Nice pens

Good price, nice pens, quick delivery.

Joel Whitford

Really wonderful experience

My wife purchased a fountain pen from Andy and it was shipped the same day, arrived in the post the following day.I wasn't happy with how it wrote so I sent an email asking him if I could exchange it....

Mr KS

Superb service from a knowledgeable person.

I've bought a number of things from this retailer. They are always shipped the same day as the purchase goes in online. They arrive the following day.Now I bought a pen from him. The nib was far too f...

JB

Andy is very trustworthy and…

Andy is very trustworthy and knowledgeable, he informed me with everything I needed to know with my first vintage fountain pen.The pen is beautiful and in such perfect condition as stated in the descr...

BG

Very pleased with the service

Very pleased with the service. I ordered some Eversharp leads, which aren't that widely available. There was a slight problem with my browser not moving past the secure payment's confirmation page, so...

Vincent McElroy

100% good service

I ordered a pack of 1.18 HB leads to fit an Eversharp pencil.......these are hard to find !Also ordered 2 black Monteverde ballpen refills to fit a Mont Blanc ballpen......much cheaper than the MB ori...

SSP

Amazing Customer Service, Highly Recommended

I purchased a Caran d’Ache Leman Bicolor Fountain Pen and was absolutely delighted with my purchase. The item was packaged extremely well and was delivered with Royal Mail Special Delivery which makes...

Waylene Amos

My order was not received on the date as promised to make it worse you call them and their customer

My order was not received on the date as promised to make it worse you call them and their customer service is bad bad do not even sound like they want to help you as if they did not create the delay/...

LH

Order Issues and Poor Service

My order was not delivered as expected. Instead, I received several items that I did not order, and one of the items I actually wanted—a wall year planner—was different from what I had selected. I rea...

Jerri Johnson

Exceptional Support from the Online Agent

I initially thought the online agent was just a machine, but I was pleasantly surprised by their humility and effectiveness. After saving and modifying my online cart multiple times, the agent was alw...

MM

Order Delayed with Poor Communication

I placed an order, and after 6 working days, I've been informed that I won't receive my order for another 12 days. My child has started school and is missing essential supplies.

freesbi

Extremely dissatisfied with the service.

I would give zero stars if it were possible. I placed an order for my children, and the pickup was scheduled for last week. They still haven't prepared my order, and school starts tomorrow. The chat s...

Fern Butler

Delivery Hiccups Resolved with Great Support

I encountered some delivery issues through a third-party courier service, which were not due to the company. The chat representative was very helpful and friendly in explaining the situation.