Review Time
I joined when first open in Tingley Leeds thought the innovative was a great selling point I was one of the first clients it was Kirsty and Frank brill vets but then more came and the whole value changed to a profitable consumable I had a devastating experience with Stuart who repeatedly told me how he used to own his private practice so what ???Did I need to know this I had brought my whippet who was constantly being sick I saw a new vet just out of her training after numerous visits she could not identify the illness I was given syringe to force feed her in the end I saw this Stuart (whom had previously owned his own veterinary practice))) my this time my fur baby was dying he completed a blood test and she has numerous tumours and blood cancer !!!He asked if I was insured I said yes to which he replied we can do chemotherapy How the hell do you explain to your fubaby this ???I said no but he insisted on giving her a injection saying she will go home and be like new She was taken home and that night endured the most painful death dying in my arms two hours later on the way to a emergency vets.If insurance and money is the objectives here then they failed my Lola Iv since removed my beautiful fur babies from these money grabbing greedy people….
Don’t be fooled by the ‘No Consultation Fee’ line. There may be no consultation fee but the cost of the medication is scandalous. Just be charged £50+ for a plastic collar (£4-5 and some eye drops). Found out eye drops are non-prescription and £2.99). So much for them advertising ‘reasonable costs’. They advertise wanting to ‘keep costs affordable for pet owners’ so why wasn’t I informed that you can get the drops over the counter?? Phoned Failsworth to discuss and they weren’t bothered in the slightest. Ended up cancelling further follow up appointment in fear of further medication being required. So much for them caring about the welfare of animals!!!!
Pug went to the Animal Trust Ashton for a skin infection, vet recommended he should have nasal surgery, even though he was perfectly healthy and never had problems before. Had the surgery and the vet phoned to say he was doing fine and that we could come and collect him, they then called back to say he didn’t wake up from the anaesthetic and passed away. All they care about is the money, I wish I never listened to their advice, if I didn’t my pug would still be here today. Avoid at all costs.
Wrexham Animal Trust.What a big let down, booked my dog (Teddy in for a minor opp) two weeks ago then was contacted to say they couldn't see Ted because there was an emergency at the same time of appointment, I fully understood and re scheduled for this morning. I arrived early and then was approached by the staff to say yet again they couldnt do the operation, no text no email and no phone call. Well out of pocket as I this was the second time I took a day off work.
My cat went missing over night, and I found him the following day. He was laying with his eyes closing, in a lot of pain… obvious he had been hit by a car. Animal trust was the nearest emergency vet I could find online so I just drove straight there. I was told a vet couldn’t see my cat because they aren’t taking any new patients on, however the vet nurse said she would have a look. She told me he seemed fine and cats “are quite dramatic” that didn’t sit well with me so I took him to Vetsnow hospital Manchester. He had a fractured elbow which had broken into three places… he’s had to have it amputated. He was in the vets for two nights so he could be on basically methadone to help the pain.I hate to think what would have happened if I had just taken the advice and left him over night!
Animals Trust in Ellesmere Port have really impressed me in every way. At first visit I was sceptical due to their vet's being so young, I was proved wrong to doubt their experience, care and expertise of the vet's that treated my 8 month old puppy were wonderful, and so very caring which was important to me when trusting them with the treatment of my best friend, Bobby. The waiting room, receptionist, and of course, the vet's cannot be bettered in my opinion. This is the 3rd vet that I've been registered with in Ellesmere Port and I can safely say that it will be my last. Well done and thankyou Animals Trust! Barbara Hudson
I can't fault the wrexham branch from the receptionist to the vet, they have been passionate and kind..They remembered our dog everytime we called and it just felt like a real personal touch. We recently lost our little dog and they were so empathetic and kind.
Our dog was treated for a skin allergy the treatment was not successful and she became very poorly not eating for days not moving high temp.I really thought We were going to lose her,I returned to the Surgery and was told there was no appointments available for days.Because the first treatment had failed I insisted that we be given an appointment.When I attended the next day I was kept waiting for an hour and a half.These people are not the honest caring organisation that they make out, pet care is secondary to profit
Recently had our dog in and diagnosed with Heart failure, Animal Trust Bolton give us the opportunity of giving him some extra time with us after admitting him and and getting rid of the fluid build up. He was originally admitted for 2 days this cost £589 as standard but includes all treatment, he responded well and we picked him up the following day with 3 types of monthly tablets this cost an extra £100.38 so in total £689.38 paid. Check up 2wks after vet happy him but obviously he's not going to improve but he's got some quality until the inevitable. We mentioned to the vet that we can get the medication cheaper online in fact less than half the cost and he agreed, although he did say Furosemide, they could be competitive. I asked if he could do a repeat prescription so we could buy online which he said it would be a 2 monthly and cost about £17/£18. I have just phoned Bolton today and been told the policy is £17.50per prescription"Meds not included just the paper so we can buy elsewhere "so that's £52.50 and would be a monthly cost for writing them up. If I buy from them it costs monthly : Furosemide £21.12 @60 tablets (online £4.20).Cardisure £40.62 @ 60 tablets (Online £22.20).Cardalis £38.64@30 tablets (Online £18.19).So Animal Trust = £103.89.Online = £44.59.Yet by charging £17. 50per item for the prescriptions, Animal Trust make sure it's not that cost effective to buy elsewhere. We are shocked and upset that a company that states not for profit clearly do and I'd have thought that the statement they make would try and help there customers not hinder and put them under pressure to make heart-felt decisions, more so in what's happened to this country in nearly 2yrs.Come on Animal Trust stick to your word not hidden policies and profit, please explain why you need to charge 3 separate £17.50 for 3 items that our dog needs to survive the few months he may have left. PS: I don't normally write reviews especially negative ones, but we've spent thousands over the last few years on our animal's and we're retired on low income but they come 1st and are family so what do you do? Sorry about the review & we were happy with the service but I am extremely upset and disappointed in my latest contact & the fact that the prescription charge questions the not for profit and understanding of customers needs. RegardsPeteNote: When you reply to the explanation of 3 separate £17.50per item charge and not for profit, could you just explain the reason for the 3 separate prescription requests & charges breakdown for the 3 pieces of paper as I presume its just the 1 Vet writing it up and not 3 Vets🤔.
Ashton vets.Avoid calling the practice if you want to wait well over 1 hour and 30 minutes to try and get through to the receptionist.I’m still waiting for an update regarding my cat who is currently at the vets been seen. Every time I call the wait time is well over an hour for a receptionist to answer the phone.Absolutely disgusting time to wait. I’ve also tried to get though to the Ashton branch via web chat.. still no answer! It would of been quicker travelling to the vets for an update than waiting on the phone for an update.
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