hauteflorist.co.uk

3.5
3.5 Based on 160 reviews

Haute Florist, luxury flowers UK next day delivery...

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Average Rating

3.5

/
5

160 Reviews

5 Star
54%
4 Star
3%
3 Star
1%
2 Star
4%
1 Star
38%

Filtered Reviews

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Review Time

Emma
Awful experience - avoid and choose M&S or Waitrose instead.

Awful experience. Ordered my mum’s 75th birthday flowers just short of three weeks prior to her birthday. Arrived on time but I’d ordered the large as opposed to the standard or medium (the medium are shown in the images on their website). The medium displayed 9 roses. Mum received 7. The medium displayed 5 sea holly, mum’s contained 1. The medium had 4 calla lillies, mum received 5 with one snapped half way down the stem. I u ferrous that alternatives could be sent depending on time of year/availability but there were no alternative flowers, they were simply missing. Contacted Haute, uploaded images. Apparently you need to send the images individually “Unfortunately, as the images were all attached to a single email, our system is unable to display them properly. To ensure that I can provide you with the best assistance, could you please resend each image in a separate email?” It may have been useful to have been informed of this at my original point of contact. I’m unsure how a trained florist thinks the flowers sent were acceptable. Very poor with less than half the flowers you’d receive from M&S or Waitrose for less than half the price. Don’t waste your money going to Haute.

1
Date of experience: Nov 21, 2025
Gerry Stockwell
Flowers not delivered - update

Flowers not delivered, £70 wasted. Absolutely terrible service.This was my initial response on the day of requested delivery when nothing showed up. Delivery problems resulted from glitch in postcode which has finally been resolved. Flowers now delivered and apparently lovely.

4
Date of experience: Nov 21, 2025
Donna Flynn
Terrible customer service !

Terrible customer service !Very sparse flowers had to add flowers from the garden.Disappointing birthday gift

1
Date of experience: Nov 20, 2025
Ellie
Great service

Great service, client loved the flowers, chocolates and card. Good communication and when I needed to contact customer service they were very helpful and polite

5
Date of experience: Nov 20, 2025
Katie
Easy to use website

Easy to use website. Bought some flowers for my mum's birthday.

5
Date of experience: Nov 20, 2025
Daniel Khanna
Paid for undelivered flowers SCAM COMPANY AVOID

Ordered and payed for flowers which didn’t arrive. Contacted customer services and told them the situation. The tracking on Royal Mail said delivered but it wasn’t our address and the picture left was of some random bins. They won’t offer a refund. No flowers and no refund. SCAM COMPANY DO NOT BUY HERE

1
Date of experience: Nov 20, 2025
Karen Milne
I wouldn't use any other company. They are fantastic. Absolutely stunning flowers that last. Beauti

I wouldn't use any othwr company

5
Date of experience: Nov 19, 2025
Yvonne Harrison
Lovely website and so easy to use

Lovely website and so easy to use. Have spent 3 hours trying to order from M&S and Waitrose - both say next day delivery but the earliest date for M&S is one week away!! Also reminder that it's best to shop local and use the smaller suppliers. Well done

5
Date of experience: Nov 19, 2025
Myriam Moore
It was so easy to order

It was so easy to order, hopefully the delivery service will be as good as to order.

5
Date of experience: Nov 19, 2025
Mrs Samantha Mccarthy
The simplicity of ordering

The simplicity of orderingFast efficientI would give more stars if I could

5
Date of experience: Nov 17, 2025

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