Review Time
Paid for a hotel 2 hrs away from my home, for 2 nights for me and my daughter so that I could start a new job. The hotel requested an additional $100 in person that I couldnt afford, they and hotel tonight refused to issue me a refund- with HT recommending I borrow the $100. It left me and my daughter stranded and I had to drive back home two hours away in the middle of the morning and I could not start my job with my five-year-old in the backseat. I do not recommend they caused me to lose my money as well as have to drive back home two hours away as well as to lose a job that paid $26.50 an hour. all fees should be listed on the site when you book the hotel those additional fees were not. They even acknowledged that they did not know anything about additional fees at that hotel. I also do not recommend using the best western as they are ghetto.
I spent my magical evening in downtown DC on the phone with HotelTonight.Found a listing on hotel tonight that I thought was good luck-- excellent price in downtown DC, close to everything-- perfect for our very short visit. What a great find! We won't have to stay outside the city, and can have a magical night in town, grab some food, see the White House in the moonlight. Romance and democracy!We drive 250 miles, arrive at 10pm to our parking reservation, walk several blocks to the hotel for the receptionist to say that the booking was canceled and that "they," hotel tonight, were supposed to call me to tell me. I received no phone call, no text message, no email. We were in an impossible situation: the hotel we were supposed to stay in had literally no rooms available, it was late at night, we are unfamiliar with the city. We didn't find a new place to stay until nearly midnight, where we then walked nearly 10 blocks in downtown DC with our rolling suitcases, and didn't get the chance to take advantage of the only rain free moment of our stay, as it was scheduled to pour the next day.We had such a small window of time to experience DC, from 10pm to 1pm the next day, and then to have to use that time to figure out (for a second time that day, mind you) a place to stay and a place to park in the middle of the night? Our plans for the evening literally evaporated as everything was closed (and we tried!)I spent my magical night in DC on the phone with HotelTonight.
Title: HotelTonight Took My Money—No Room, No HelpI booked a room through HotelTonight at the Hampton Inn Dallas Downtown early Wednesday morning around 9AM. When I arrived that night, the hotel told me they had already given my room away. No notice, no explanation. I was left completely stranded in a city I don’t live in — even though I had already paid.To make it worse, HotelTonight offered no real-time support or resolution. No refund was immediately issued. No alternative accommodation was provided. Just silence or canned responses.This is a booking platform that markets itself as fast and reliable, but what’s the point if the reservation isn’t honored and they leave you hanging?Avoid HotelTonight unless you’re okay with gambling on whether or not your room will actually exist when you show up.
If zero was an option, that is what I would post. Someone created a fraudulent account on Hoteltonight.com and used my credit card to purchase hotel stays x 2 in a matter of 3 days. I called the company immediately when I saw the posted charges, was advised that a fraud team would contact me in 24 hrs. Received NO response, and call again 3 more times daily, until finally, an agent provide me an email address to send proof of the credit card purchases to the theft team. I received a response back within an hour that the charges were deemed VALID and I would not be reimbursed. They refused to escalate the concern to their security, would provide NO phone/direct contact to call. To be clear, I did NOT have and never did have an account with HotelTonight. They had zero interest in resolving the issue/crime. I would not trust a company who perpetuates criminal activity with credit card fraud, and who doesn't seem to any way to escalate fraudulent charges to victims of such theft. So long as they are getting paid, they seem to have no concern for how or who is victimized by accepting criminal charges that are reported.
They will sell you rooms that aren't available on other apps. Lower room types, at a "cheaper" price but it's not at all. They make you think like that. You can book these rooms direct with the hotel for €20 cheaper. Also, they say in the description of the price it includes taxes and charges but beware, in the small print they say otherwise so another €10 on top. It's a bit of a scam. Stick to the trusted apps, it's all psychology and marketing on here.
This company needs to be avoided. They are not worth dealing with. My wife needed major abdominal surgery so I canceled my trip but they refuse to refund my money. They are not compassionate nice people. All they care about is grabbing your money. You are better off dealing with the hotel themselves rather than this sleazy outfit. Hopefully I get a few people to stop using them. I wrote 5 emails to them with the same results. Their management is inflexible and refused to waive the money for my stay. Today was supposed to be my first stay but instead I’m home with my wife who has 30 staples in her abdomen. They are a lousy company. AVOID THEM
I would give this company 0 stars if it were a choice. I booked a room through the Hotel Tonight app for 2 nights. I wasn’t able to check in before the cut off on the first night so they canceled my booking and would not refund my money. I was out the money for the two nights and wasn’t able to check in for the second night. Essentially paid for a room and didn’t even get to use it. Do not use them. They are a scam and their customer service is a joke. They will tell you they will work on it and call you back. I’m pretty sure they just wait 30 min and call you back stating there is nothing they can do. Every time I called this was the response I received at exactly 30min on the dot every time.
Wish there is negative star’s or at least zero star.The Hotel Tonight booking of Hagia Sophia Hotel Istanbul/Old City, paid and confirmed with me has been permanently closed years ago. No information available on their website, on Hotel Tonight site, Hotel Tonight listed phone number is non-working number; Google Map and other searches also provided the same number Hotel Tonight provided that has a recording that “the phone has been non-working”. After receiving HotelTonight confirmation of booking and paid in full, I got into a taxi in heavy rain and with multiple pieces luggage. Driver and I called 6 hotels in the area with similar name to Hotel Tonight booking name and none of them can find my reservation. Eventually, after stopping at 2 other hotels, I walked in the rain with my luggage still in the trunk of the taxi a block away, and find a hotel at the same address named Vogue Hotel Supreme . They could not find my “paid and confirmed reservation” by Hotel Tonight . I am now stuck at hotel lobby with heavy rain outside and multiple wet luggage’s
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