Review Time
I recently booked a 5 night stay at a hotel through Hotel Tonite. I inadvertently booked the wrong week and immediately called the company to see about modifying the dates. Or even to get a credit for future use. I have used this company multiple times the past few years, but yet they would not work with me at all. Would not modify the dates, would not offer credit for future use, would not cancel. Please be aware that Hotel Tonite does not value their customers and will not offer ANY customer service. Beware of Hotel Tonite! Please share for the sake of other travelers. I just lost over $600.
STAY AWAY FROM THIS COMPANY. I booked a room in a hotel nearby the hospital where I was to have a procedure. The day of the procedure they sent me a note saying the booking was a mistake and wouldn't be honored. Minimal apology and their idea of "exceptional customer service" was to tell me they would refund my money. I ended up 13 miles away from the hospital thanks to their incompetence
A total scam and disgusting that they market themselves as a company designed to save you money. I received an invoice from a hotel I booked through them for a 4 night stay and discovered they charged me $550 above the actual cost of the hotel. Do not book anything though hoteltonight.
We booked the Fairmont Copley Plaza Hotel in Boston. The rate was $240. The rate on the Fairmont website was $450.00. Check-in was a breeze. We were given a Deluxe King Room. Absolutely, no issues or problems. I have read other reviews where guests do not like the hotel they booked. That is not the fault of Hoteltonight. Do your research, read the reviews of the property, ask the property about added fees such as $35 resort fees and incidental charges paid directly to the hotel. Not liking a hotel has nothing to do with the booking engine used. Also, the type of room booked is up to the hotel itself and not Hoteltonight. If you are picky and want a certain room type with a specific view, always book direct. Lastly, after making your reservation with Hoteltonight, call the front desk of the hotel and confirm they have your reservation.
Twice I booked with Hoteltonight and both times they booked me at a hotel with the same name (1st time it was at a La Quinta) but at a different location. The first tine I called HT but they would only give me credit, not a refund. The second time I booked with them I just wanted to use my credit. They booked me at a hotel (same name motel) but 50 miles away. I was driving cross-country and the hotel was on my route so I stayed there. But that was the last time I use HT.
Update to what was previously written: I checked my CC and true to what I was told by Hoteltonight, I was not charged by Fairfield Inn for the room we booked through HotelTonight. In fact, I got an even better deal because the room I booked through HotelTonight was less expensive than the one we ended up in.
They will NEVER refund you! I booked a room at a hotel that wouldn't allow me to stay because of my dog. The hotel told me they refunded me immediately and I booked another room with Hotel Tonight. Now I find out that hotel tonight denied my request for a refund even though the hotel gave hotel tonight their money back! Never again!!!! Now they'll have to deal with my chargeback.
We were driving cross country after a canceled flight. We used hotel tonight to book a hotel in the middle of Pennsylvania along our route. The whole reason I had the app on my phone - for last minute hotel needs. We get to the hotel check-in desk, confirmation in-hand, at 11:30PM. The lovely concierge said they had been trying to reach HotelTonight because they were out of rooms and couldn't honor our reservation. We had booked the hotel many hours prior and heard NOTHING from HotelTonight. We ended up at a crappy place across the way, no thanks to hoteltonight. After many hours on hold/on the phone with customer service we supposedly got a refund (still waiting on that) but they did very little to try to redeem themselves. 25$ off another stay? Never will I be using them again. Zero confidence.
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