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Maui Jim-This company not only has the best sunglasses but their customer service is the best too!Great companies like Maui Jim not only stands by their products but they back it by their great customer service. My puppy bit up my suglasses so I sent it in for repair. I thought it was beyond repairable but I took a chance anyway. I sent it in and in a couple days they informed me that had received it. The very next day I received a email informing me it was repaired and has been shipped back to me. Two days later I received my sunglasses. Upon opening the box I checked the invoice to find I was only charged for the processing fee. I expected to pay approximately at least $85. This isn't the first time dealing with their repair department so I know how much they value their customers. This is why I will give them a 5 star rating. Maui Jim is a cut above the others and I look forward to doing business with them in the future.
The quality and clarity of their glasses is awesome. I have personally owned six pair of Maui Jim glasses and have been very happy with them. However, I recently sent a pair of glasses to them for a prescription upgrade. The glasses were returned to me in a cheap and flimsy folding case. The hard clamshell case I sent them in was thrown away by the Maui Jim team. This was my wife’s case and it was her favorite because of the protection it provided her glasses. Apparently Maui Jim has become so large they are arrogant enough to feel that they can make decisions on my behalf regarding my personal property. Further these glasses are now unnecessarily taking up space in a landfill. Because of their blatant disregard for the environment and customers personal property I have decided to make what I consider an ethical stand and move my business to another manufacturer when I purchase glasses in the future
Do not buy Maui Jim. I have purchased a very expensive one RED SAND for about $300 and after only few weeks the nose pieces have fallen out and when I called customer service for its “warranty” there were no support. You can buy real brand for $300 dollar.
I bought some Maui Jims a few years ago because my eyes are very light sensitive and I needed some polarised lenses. Not many brands were doing the polarised lenses at that time so I gravitated to Maui Jim. I also have a small face and found many of the designer brands were to big or too heavy and made my ears sore! My original purchase was a wrap around sporty design and very light. The quality and clarity of the lenses along with the protection they gave me in very strong sunlight was absolutely fantastic. I have purchased several pairs since then. When I have had any problems I have usually taken them to a local stockist and they’ve either been replaced or repaired within a week , sometimes free or I have had to pay for them if out of the guarantee time and its more wear and tear (I do wear them a lot!) Over the years I’ve been delighted by this brand. I decided to treat myself to some silver framed sunglasses for this summer, I ordered on Friday and they arrived on Monday. My only criticism is about the website - having a small face its quite hard to see how actually large the frames and lenses are as they do not show them being worn and I could not find any measurements to compare with my other pairs that fit so well. I do usually try to visit stockists so that I can try them on (non-lockdown times) but they do not always have the latest range or a large stock. I’m sure the return policy is as good as the rest of their customer service but it would help if you could see the size on models and there also were measurements. I’m now looking forward to some sunshine so I can wear my new 😎. Fabulous brand cant praise enough.
I sent my MJ Banyans in for a broken Temple. Expecting having to pay through the nose to get it fixed. I received the glasses back within a week and for only a nominal fee. They had replaced both temples, screws etc. Unbelievable! Thank you so much Sandie (?Spelling) for being an asset to this great company. It is so refreshing to receive this kind of customer service in this day and age.
Recently invoked a repair for my 12-year-old Maui Jim sunglasses. The customer service received from MJ was outstanding and it is difficult to imagine how it could have been better.Submitted the request on Monday, back on my head Friday morning fitted with new lenses.Other companies could learn many lessons from MJ regards operational excellence and customer service. If Trustpilot had 6 stars, I would have used all stars!
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Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
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