Review Time
Unfortunately I find myself writing a 1 start review due to unprofessional and very disappointing customer service. My husband purchased a cycling bib for me as a gift and unfortunately due to the sizing chart not matching the true size of the garment it was too small. As it was a gift and was given to me a week past the 30 day exchange policy I was refused an exchange. I appreciate this policy exists and as a business owner myself for over 20 years I understand that customer service is top priority and by providing quality after care customer service it always pays itself back ten fold. Unfortunately customer service no longer exists within these online only business platforms. We have learnt a lesson and it has made us realise that we have been letting our own local business down by supporting online scammers or online business who, once they receive your money, do not care about their customers. We will go back to supporting our local businesses and many wonderful local cycling shops whom support our local community, provide jobs and provide amazing customer service.
Unfortunately I find myself writing a 1 start review due to unprofessional and very disappointing customer service. My husband purchased a cycling bib for me as a gift and unfortunately due to the sizing chart not matching the true size of the garment it was too small. As it was a gift and was given to me a week past the 30 day exchange policy I was refused an exchange. I appreciate this policy exists and as a business owner myself for over 20 years I understand that customer service is top priority and by providing quality after care customer service it always pays itself back ten fold. Unfortunately customer service no longer exists within these online only business platforms. We have learnt a lesson and it has made us realise that we have been letting our own local business down by supporting online scammers or online business who, once they receive your money, do not care about their customers. We will go back to supporting our local businesses and many wonderful local cycling shops whom support our local community, provide jobs and provide amazing customer service.
Not a bad product for the price, but the customer service and experience were so bad.I had a faulty product and asked for a return according to their return policy. Attached photos and paid for the postal Return. A few days later, I received an email stating that they could not accept the return, but offered two options. 1. They destroy the product or2. I pay for the return of the faulty product to myself.I did not find either of these options acceptable and asked to speak to someone to solve the issue.My response...The fault was not theirs or the manufacturers, it was mine...Wow. Talk about accusations. Anyway, I was not happy, and it now became a matter of principle that I would argue this. Long story short, after many emails, I got a response that they noted on my request return that I included photos of the faulty product and I therefore received a store credit. AND... paid for postage again.After all that, I am happy to pay a high price for quality AND customer service. I will not be going back to NEOPRO along with many cycling friends too after telling them about my experience.
Not a bad product for the price, but the customer service and experience were so bad.I had a faulty product and asked for a return according to their return policy. Attached photos and paid for the postal Return. A few days later, I received an email stating that they could not accept the return, but offered two options. 1. They destroy the product or2. I pay for the return of the faulty product to myself.I did not find either of these options acceptable and asked to speak to someone to solve the issue.My response...The fault was not theirs or the manufacturers, it was mine...Wow. Talk about accusations. Anyway, I was not happy, and it now became a matter of principle that I would argue this. Long story short, after many emails, I got a response that they noted on my request return that I included photos of the faulty product and I therefore received a store credit. AND... paid for postage again.After all that, I am happy to pay a high price for quality AND customer service. I will not be going back to NEOPRO along with many cycling friends too after telling them about my experience.
Extremely Disappointed – Poor Service and No AccountabilityThis was my first time ordering from Neopro Cycling, and sadly, it will be my last. I followed their size chart carefully but was unsure whether I should get a Small or Medium. To be cautious, I went with Medium – only to find that everything was way too big when it arrived.Naturally, I wanted to exchange for a Small, but every single item I needed was out of stock in that size. I followed their return policy and reached out via email requesting a refund instead of store credit since they simply didn’t have my size. All I received were automated responses – no acknowledgment of their limited stock or any real customer support.I persisted, but still no proper reply – just a store credit I can't use. I then turned to social media hoping to get a resolution, only for Lizzi to delete my comments and block me. Completely unprofessional and unacceptable behavior.Their tagline about “helping Aussie cyclists” feels like a total joke. Their customer service and business ethics are anything but Australian. Be very wary ordering from this company – especially if you're unsure about sizing. You're on your own if anything goes wrong and they get to keep your cash.
Extremely Disappointed – Poor Service and No AccountabilityThis was my first time ordering from Neopro Cycling, and sadly, it will be my last. I followed their size chart carefully but was unsure whether I should get a Small or Medium. To be cautious, I went with Medium – only to find that everything was way too big when it arrived.Naturally, I wanted to exchange for a Small, but every single item I needed was out of stock in that size. I followed their return policy and reached out via email requesting a refund instead of store credit since they simply didn’t have my size. All I received were automated responses – no acknowledgment of their limited stock or any real customer support.I persisted, but still no proper reply – just a store credit I can't use. I then turned to social media hoping to get a resolution, only for Lizzi to delete my comments and block me. Completely unprofessional and unacceptable behavior.Their tagline about “helping Aussie cyclists” feels like a total joke. Their customer service and business ethics are anything but Australian. Be very wary ordering from this company – especially if you're unsure about sizing. You're on your own if anything goes wrong and they get to keep your cash.
Claim your business profile now and gain access to all features and respond to customer reviews.
Cool comfortable kit that doesn't break the bank
tjsclothnappies.co.uk
watchmaxx.com
modwatches.co.uk
koalajewelsbrand.com
zara.uk
old-money.com
styletread.com.au
1ereavenue.com
iconmusicuk.com
daaz.com