Review Time
EDIT: I am assuming my order was cancelled by the customer team as I cannot see my order in my account (and I did not see a Cancel option in the order so the website is not updated correctly, that is not my fault and a bad experience).. I will be requesting account deleted and my data removed[Also reposting from the DE Trustpilot site... the fact they have different Trustpilot ratings for each country is a big sign of poor satisfaction]As a previous Stitch Fix customer I am clearly not an ideal Outfittery customerMy order which was within the 24 hour wardrobe replacement has no Cancel option which should be absolutely available, if I can change the order then why can't I cancel?Clothing options looked nice, but then the pricing was very high and above most of my budget options set (£165 for a Zip-up jumper??). Totalling around £700 I am clearly not the customer profile and will not be continuing my order and my account in this case.. I guess with the Black Friday discount this gives you £40 off.. which does not cover 1 piece of clothing in the order
I was originally from Stitch Fix and decided to give Outfittery a try. I received my first box mid October and returned the rest of the box immediately using the provided Royal Mail return service.1 month later they have charged me almost £250 for the items I returned and are not replying to any emails. I'm also now worried they're going to do it again as I have an order that is waiting for shipping and despite the FAQ saying it is still possible to cancel this order. The button is conveniently missing from the website.
Box came in around a week which I was fine with, Unfortunately I didn't keep any of the items in my first box, felt slighty guilty as they need to make money somewhere and I like their service.It was easy to change a few bits on the 'review my box' before sending and I did like everything just some of the items didnt fit as I would like them (a unisex hoodie needs to be ordered in a size up if male, I am always a medium but this came up way small). And the return process has been super easy. Yes I would use again but I will take extra care and time looking through potential fits of the clothing items before getting them sent. Styles are good if you are looking for some inspiration.
This company has just attempted to take over £600 from my bank account for an order that I didn’t get 5 months ago because they sent it weeks late while I was on holiday and post office returned it. Which Outfittery themselves confirmed had happened at the time. This is a follow-up mess-up because they also charged me for items I didn’t keep in an order prior to this. I had also asked for my account to be closed and my financial details removed which obviously hasn’t happened. There is something deeply wrong with Outfittery and its processes, your credit card details are unsafe in their hands as they will attempt payment at any time without even notifying you they are about to attempt it. I am now going to pursue this matter further.
I have used Outfittery a for over a year now. Until now all was good. I was generally happy with most of the clothes they sent, however I do think they need to listen more when making their recommendations. Everything has been okay until now. Having received my latest box I returned all of the items except one. Unfortunately Outfittery have decided to charge me for 2 items. I have raised a complaint and all I have so far is an automated response. Now the trust has gone and I am not sure I will use them again which is a shame and I am shocked to see some of the reviews I otherwise would not have done had it not been for this problem. I am currently £85 out of pocket and not sure if I will ever get my money back. Need to be more responsive.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
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