Review Time
I ordered from trapstar and my parcel should have arrived on Tuesday. Had a message from DPD stating the time so was waiting for it. Next thing I knew is my parcel was refused by them.It then said being returned to trapstar. I couldn't get hold of DPD, so phoned trapstar and spoke to a lovely man called Brian, he was very helpful and he is sending the parcel back to me. Their customer service is really good and efficient so thank you. I don't rate DPD at all, should have used Royal Mail who are trustworthy.
EDIT: My order from 29th November has arrived today (12th December)!!!I've ordered from Trapstar twice before and the items arrived within a couple of days so I didn't see an issue when buying a sale item on 29th November but I've had no correspondence, no dispatch email and when I look online it says my order is unfulfilled. I have called several times and had to leave a voicemail, emailed, and attempted to complete an online chat but have been unable to speak to anyone. The item is for my teenage son for Christmas and as a customer, I just want some reassurance but so far they are failing miserably.
Ordered a t-shirt for a Christmas present for my teenage son on the 29th November. Like alot of other reviews, customer services was non existent, sent emails, tried online chat, nothing, just generic emails which did not answer my queries which related to dispatch date, DHL tracking number which did not exist! Very frustrating to say the least. Today arrived said t-shirt via DPD. OK, it was after Christmas but was a nice surprise for my son to have an extra gift which he was thrilled about! Quality of the t-shirt and fit is excellent. Yes, spoilt by rubbish customer service hence why the 3 stars but I do have a happy lad now which partly makes up for it. Will I order again from Trapstar, I very much doubt it as it was not a smooth transaction, but as I said, quality and fit was good.
If I could give a zero I would, I have ordered on 25th November, 29th December still no joy in getting order delivered nor a response other than can we have your order details which I have now given 4 times, absolute joke of a company, I’m trying to get a refund but even that’s proving difficult
Absolutely shocking ordered for a Xmas present on the 28th November cannot get through to anyone shocking customer service WILL NEVER ORDER FROM THIS COMPANY AGAIN. I have now had to spend more money so my son has something to open Xmas day
Well I totally agree with all the one star reviews I have just read I have been waiting since 28th November for my grandsons Xmas gifts I guess I am quite lucky as I finally got a delivery yesterday 23/12 from DPD there is one item missing but at least I can give my grandson a gift nowI have ordered from this company before and although I returned them the despatch was good. But I have to say all the reviews are correct that I have read and I still agree with them and will never order with them again I think this company needs to get a new customer service team or shut up shop people are generally patient if a company keeps them notified and up to date but now they have list out big time
Absolutely disgusted with the poor customer service I have received from trapstar. I placed tow orders on Monday 28th of November. Trapstar have not sent me any notification on when any of my parcels are going to arrive. The parcels are for my son. Each customer representative are useless as each say the same ; we are on the 4th working day actually it’s the 6th working day and I am no where further in finding out when my order is going to be dispatched. I have made numerous calls to the so called contact number no one picks the phone up. I spent quite a few pounds on the website so to be treated in this manner is a disgrace. I will not ever be purchasing anything from trapstar again as the fact that I have had no further notifications about my order is appalling. I contacted trapstar on Instagram and have sent various emails again no one has been helpful
All though the clothes are nice iv always been reluctant to order because of the negative reviews. But this has honestly been a good transaction from start to finish. i received my parcel within 3 days via DPD! Will definitely order again. Very pleased with the service.
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