Christopher Le

They are awesome! I was having problems with the lock connecting to my phone and one of their team m

They are awesome! I was having problems with the lock connecting to my phone and one of their team members patiently walked me through the whole process is resetting it to get it working again. Her na...

Oscar Parker

Exceptional support throughout the process

I was extremely pleased with the assistance I received, from the emails to the return phone calls. The only downside was being locked out of the app for 24 hours while trying to create an account. How...

Cardew Cook

Outstanding experience with the representative

I had an outstanding experience with the representative. They were very knowledgeable and guided me through the process step by step in a highly professional manner. The issue was resolved quickly and...

Olivia Cook

Great support throughout the process

The representative called at the promised time and guided me through the entire process until everything was functioning properly. Regarding the lock, I haven't used it extensively yet, but I suggest...

ES37

Impressive Weekend Support

I didn't expect them to call me back on the weekend, but they were able to assist me quickly. Within 5 minutes, my issue with the lock was resolved. A huge thank you to the support team!

Cleo Basque

We have 4 different Locks from Lockly

We have 4 different Locks from Lockly , we find them reliable, practical and safe , also whenever i had to contact customer service i have always received a very quick, professional and precise respon...

AL

High Fees and Questionable Profiles

This platform is excessively priced, requiring payment for every message. A more reasonable membership option should be available. Moreover, I have doubts about the authenticity of many profiles, as t...

staikdisaou

Never received the lock

Leisha H.

Early delivery

Early delivery and product is as described

Tyler Kraus

Very good when i use fingerprint!

Very good when i use fingerprint!I like it

Willy Morris

The product is awesome

The shipping was fast. The lock was very simple to install, and operated as expected. Completely satisfied. Will definitely recommend this product.

julolekiler

Best purchase

Seen ads for this lock for some time. Tried a different brand that was cheaper when I should have gotten this one instead. The price was good and delivered fast. Packaged very well and the instructio...

michael dsouza

Needed a replacement key for my safe and Sean was very helpful and cooperative to find the key code,

Needed a replacement key for my safe and Sean was very helpful and cooperative to find the key code, prompt communication, received the key in good time.

Mike Sansome

After DPD did not deliver the package containing my extra house keys, they advised I contact Yale, s

After DPD did not deliver the package containing my extra house keys, they advised I contact Yale, so Yale could chase the package. Thus I contacted Yale and the customer service was excellent.It tra...

Dariusz D DaroS

I am extremely disappointed with Yale’s handling of a premature product failure. I purchased a Yale

I am extremely disappointed with Yale’s handling of a premature product failure. I purchased a Yale YSM/520/EG1 electronic safe in 2021. It has been used only a handful of times and has always been k...

Harriet Morgan

Order placed with unfulfilled delivery promise.

I placed an order on November 23rd, with a promised delivery time of 3–5 working days. Two weeks later, without any updates, I reached out to customer service to inform them that we would not be able...

Damian

Exceptional Support Experience

My contact at the company has truly excelled in every aspect, and I want to emphasize the outstanding customer service provided. On November 18th, I requested an additional safe key for my new safe. T...

AA

New keys

Very easy to order and the keys fit perfectly.

Woody Parker

Concerns About Security and Engineering

I realize that many of these reviews stem from frustration over the decision to sue someone who uncovered a flaw in your locking mechanism. As someone who has dabbled in lock picking, I've interacted...

Davis L.

Avoid this company completely!

This company deceives customers and refuses to take responsibility for their low-quality products. I bought a lock at a high price to secure my trailer. A person opened it on camera using just a soda...

Darwin

"PROVEN" is a joke

"PROVEN" is a joke. The only thing they have proven is that they dont test their products well

Tristan N.

Terrible

Terrible, doesn’t work. Trash.

Tara

products are useless

Judith Howard

How they made lock pickers famous?

What does it take to make a lockpicker's yt channel famous? A few texts to his wife.

Syd Reed

Terrible workplace experience.

This is a dreadful place to work. It used to be decent until new management took over, leading to a significant decline. Pay is not based on experience; rather, it depends on personal connections and...

Monty Carter

Owners of the awful Yale brand..

Owners of the awful Yale brand... Assa Abloy should be ashamed.Assa Abloy (and their brand Yale) provide products that die on you within months, and when you call for help & customer experience you so...

Mrflo0934

Avoid like the plague

The most expensive money gabbing (borderline thievery) service provider out there in my opinion. Charged £260+ for a battery that is available literally anywhere else for around £50 and dispite having...

January Long

WARNING - DO NOT USE THIS COMPANY!!!

We purchased a Smart Home Alarm from Yale for two reasons: 1) it had a good rating on which?; and 2) it was advertised with installation provided by on of Yale's Smart Security Partners.The first part...

Maverick

Talk about the run around with dead…

Talk about the run around with dead ends. The technical help non existing, their products not bad, but if you need help with it a different story. Go to this vendor or this one maybe that one and you...

Lynnette A.

With all the bad comments here I can…

With all the bad comments here I can say that I went good with themThey managed everything for me and I had no issue whatsoeverRecommend

caleb Gomez

I placed an order on December 4, 2025. After over a week of no movement, I followed up in mid-Decemb

I placed an order on December 4, 2025. After over a week of no movement, I followed up in mid-December and was told it would ship on December 16. It did not. On January 5, I followed up again and was...

Doug Conway

24 hour delivery thank you

24 hour delivery thank you

Wesley

Good price easy ordering and fast…all good

Good price easy ordering and fast shipping .

Linda

Just What I Was Looking For!!

I found just what I wanted at a reasonable price. I was very pleased with my selections. Delivery time was also good.

Terry

The service was excellent

The service was excellent. Loved the free shipping. The shipping was fast. All went well.

craigwessel

Happy to have found US Lock Supply.

I have ordered 3 items from US Lock Supply, all items were received in a timely manor, and were well packaged and new. No surprises, which is a good thing. Better pricing than our usual suppliers.

Chee meng Ong

Highly not recommend . Make 2 appointment with them do not turn up . First appointment I waited 3 ho

Highly not recommend . Make 2 appointment with them do not turn up . First appointment I waited 3 hours no show 2 nd appointment took half day leave to wait for them again no show call their hp no one...

Janet

overall I am very satisfied with my digital lock

overall I am very satisfied with my purchase. Firstly, the aesthetics of it looks very clean and expensive. Secondly the lock has many options for me to unlock my gate for example the facial recogniti...

Charis Fisher

Great service and Amazing Digital Lock

I was very satisfied with the overall service provided by the staffs, they were really helpful and explained very clearly on the details of the digital lock! The digital lock product was really amazin...

Bob Brooks

My old manual lock took very long to…

My old manual lock took very long to open all the time , after buying a new digiblock from yew digital lock , i realised how much time i could have saved if i had installed the lock earlier , the lock...

MB

Yew Digital Lock review

Contacted Yew Digital Lock after it being recommended by a friend as my current digital lock was faulty. Kevin helped me to shortlist a digital lock, even recommending some to my preference at the sam...

Otto Cook

installation was completed fast. easy to understand

installation was completed fast and efficient. Paul helped explain the instructions clear and was easy to understand! would definitely recommend to try this lock out !

Jordan

After placing my order for locks and keys, I received a call from the company offering various key c

After placing my order for locks and keys, I received a call from the company offering various key choices and letting me know they would arrive shortly. The items arrived punctually and functioned fl...

Brian Hall

Excellent service excellent advice…

Excellent service excellent advice great experience all round

Edward

Great company and service.

I ordered the locks and keys I needed and received a phone call from them, offering me options on the keys and informing me that they'd be with me in a few days. The arrived on time and worked perfect...

Customer

Excellent service

Very helpful advice from Dave prior to ordering new Ultion key. Very quick delivery good communication through out ordering process. Thank you. I thought a signature was required by delivery company b...

Mr John Welsh

Superb service as always.

Easy to deal with, helpful and fast delivery.

Anglo Security

Top service

Top service, advice, quality company, 1st class products 👌

Ketan800

Customer services

I only received part of my order, which when queried they said they would look into, and a month has gone by without an update. The lock itself is good...but the fingerprint recognition is very glitch...

AR

Poor customer service.

Customer service ?? Telephone answer machine left two messages no replies. Emails no response after 24?hours to an urgent request to a failed door lock on a Thursday. Friday afternoon now. No phones a...

Daniel Carter

Amazing product and aftercare

I brought the Blusafe Origin front door lock, amazing product and very easy to fit. My neighbour also brought one 2 days after me, I have just ordered another one for my back door. I have found the af...

JB15

Not compatible with many UK doors and terrible after care. I don't recommend at all

I don't think they even deserve 1 star as their after care is not acceptable. Today is 15th day since the purchase of this lock after paying ~£460. Lock broke down twice and we are locked in the hou...

Noelle

Do not purchase anything from this company

Dealing with this company is the worse on-line purchasing experience I have ever had and I have been making on-line purchases since Internet shopping started in the mid 1990’sBlusafe Solutions Ltd ref...

Vicary K.

Stick to a lock and key

My experience sadly is not a happy one from Blusafe. They were extremely helpful when I was about to place an order. However, after having done so and then having the handle installed by them their tr...