Review Time
Due to an error with the system crashing after I paid for my £20.60 worth of fuel they are now demanding a £35 fee on top of that even though it was due to no fault of my own. When ringing up to question what can be done I was repeatedly told it's non negotiable. When asking to speak to a supervisor or manage they repeated it's non negotiable and then hung up. This company treats everyone like a thief when they are one of the biggest thiefs going!
Due to an error with the system crashing after I paid for my £20.60 worth of fuel they are now demanding a £35 fee on top of that even though it was due to no fault of my own. When ringing up to question what can be done I was repeatedly told it's non negotiable. When asking to speak to a supervisor or manage they repeated it's non negotiable and then hung up. This company treats everyone like a thief when they are one of the biggest thiefs going!
Had a letter from Forecourt Eye re petrol not paid for. Emailed them with the Met Police reference number and crime number. To my surprise they responded within 30 mins saying that the incident had been resolved. Was very impressed that it was dealt with so quickly. Also advised on what to do if it happens again. Excellent customer service.
Terrible service, extortionate 'administration fees' and they hold you over a barrel for something that did not happen. There is nothing you can do to challenge it either. They get you and that is it! You can't pay for petrol again until you pay for the 'charge'. It is a disgusting company, a racket, a useless excuse for somebody to make a quick buck out of people that have either made a mistake or have not made it at all. They make you feel like a criminal which was not the case. If you wish to deal with a company more amiable, I'd suggest speaking to the Yakuza. It would be better than speaking this company at any rate.
Photo clearly shows me going into pay for my fuel. I was not told payment didn't go through. Taken 6 weeks to tell me the payment didn't go through. Not had to pay admin fee luckily! Made me out to be a criminal although I di1d try and pay!
Great for the companies that use them. Put the wrong pin in for payment card at Tescos and locked our card. No alternate card with me so asked if could come in. Said I must use the sheet that they filled in. NO ALTERNATE but to use Forecourt Eye. Threatening email received and 10% charge added to bill.
I received a letter saying I had driven off without paying. It was the wrong day, wrong time and incorrect amount as I have proof of purchase on my bank statement. Their camera at Tesco, Leeds Road, Rothwell must be out of sync as it was not me. Fuming.
If I could give zero stars I would. The tills went down in the petrol station that I visited and myself and others couldn’t pay for our fuel. We were asked to pay online so I went to do this immediately and forecourt eye wanted to charge me an admin fee on top of the fuel price. When I explained the situation the person on the phone was extremely rude, raised his voice to me, paid no attention to anything I said and replied “if you don’t like it you should have pad for your fuel then”. I asked to speak to a supervisor and was refused multiple times. Absolutely shocking customer service. I’ve made a complaint to Forecourt Eye and have had no response.
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