parcelforceworldwide.com

1.1
1.1 Based on 161 reviews

The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516....

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1.1

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5

161 Reviews

5 Star
1%
4 Star
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3 Star
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2 Star
2%
1 Star
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HORRIBLE

My wife was waiting for RM driver at home to collect amazon return parcel but the driver didn't come and I have just received this message:We’re sorry but we were unable to fulfil your collection request, order number CC-W307-123651328 for the following item(s):OT279434219GBIt means they never arrived or confused the house with 2 benskin instead of 2b benskin rd I is horrible as that was the only day she had off!!!!!!!!!!!!!!!!!!!!!

1
Date of experience: Nov 12, 2025
Phil Taylor
Royal mail service is terrible

Royal mail service is terrible, I had a package delivered today and the employee lightly knocked on my front door, which I was luckily close enough to hear. I opened the door and the parcel was just left in front of my door in clear view for anyone to steal and the employee had already walked away, not even bothered to wait for me to open the door, also I have a perfectly working doorbell.

1
Date of experience: Nov 12, 2025
Luther
Awful I was given Royal Mail as my…

Awful I was given Royal Mail as my provider and my parcel was never reached for the buyer

1
Date of experience: Nov 12, 2025
Tracy Park
Unreliable

Unreliable, terrible service. I don’t understand how they can charge for next day before 1pm and blatantly deliver after 2 days, this keeps happening. No apology , no way of giving feedback. It’s a disgrace.

1
Date of experience: Nov 12, 2025
stephen bennett
9 days on royal mail 48 service

small parcel tool 9 days on royal mail 48 service. Suspect most of the delay would have been at Rochdale delivery depot as the system there is broken and neither management or customer services give a dam. You will get one star feedback for every late delivery until you fix it.mail ref 32-048 369 3000-6b8 b9d afc

1
Date of experience: Nov 11, 2025
diana johnson
Did not deliver to address

I asked them to postpone delivery for a day for order OZ692929665GB and instead of delivering to the address indicated in the postage, they delivered to their office so I have to waste time to pick it up. That's not what I paid for! What a useless, lazy bunch.

1
Date of experience: Nov 11, 2025
Lucky Lovell
Hopeless

They give the option of delivering to a different address then ignore that and leave your parcel in an alleyway in the pouring rain

1
Date of experience: Nov 11, 2025
Shirley Grant
Impossible to contact

I sent a small parcel on 20/10 tracked and signed for to my daughter in Ireland, for some unknown reason it was rejected and sent back, marked return to sender. It appears to have got as far as the Feltham Delivery office and that’s all the tracking system shows. A 60 minute wait to try and speak to a real person, no email contact or any way of getting any information and a 20 working day delay before it’s officially lost. All for £17! What appalling customer service

1
Date of experience: Nov 10, 2025
ANDREW PATERSON
AVOID AT ALL COST

IF YOU ARE RUNNING A BUSINESS YOU CAN GUARANTEE TO GO BUST IF YOU RELY ON THIS COMPANY TO DELIVER YOUR GOODS !!I GRUDGE WITH EVERY BONE IN MY BODY HAVING TO AWARD THIS SHAMBLES OF A COMPANY ONE STAR !!

1
Date of experience: Nov 08, 2025
Cameron Bowen-Humphreys Rogue
Successfully collected an item for return but emailed me saying it failed. So no refund

Despite the courier arriving between the hour of 12:00-1300, collecting and labelling the item for returns. I had an email just now at 19:02, the same day, claiming it failed. When I held my end of the bargain, they now withhold my Amazon refund for such! Prompting me to make this review, I am so sick of Royal Mail; Amazon isn't absolved in this either as a refund for this shouldn't be so taxing either. Now that is gatekept, Amazon is likely to keep my money for an issue item I no longer have as I had expected a full refund of such, basically theft. Amazon customer service and recourse is also horrendous, surely by design I'm sure...

1
Date of experience: Nov 08, 2025

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