Review Time
This is more than redicoulus. I never had connection since day 1 which was from Dec 2022 up to today. No feedback on e-mails. No feedback on what's up chats. No live chat. They keep on sending me Invoices of a redicoulus amount owing. For what???? I never ever had connection as from day 1. Nobody to assist. I am taking this further now.
This ISP makes me worry...I signed up recently and not happy with their service.Your online chats dont reslove issues.The watsapp chats never reply.Even emails sent to relevant departments...doesn't reply.It takes forever to get through call centres.So much want to switch but it would be to my disadvantage at this point as the 12month clawback rule will have me to pay extra.My advice think twice before joining.
Ordered a fibre connection via RSAWEB a week ago. There is already pre-existing fibre, Openserv has confirmed the link is active, but it is impossible to get anyone from RSAWEB to acknowledge my request or send me login details.Order Cancelled.Then after 14 days of placing my order they now Claim that the fibre has been activated, I have not received any usernames and passwords. I have been begging for more information. I have not been able to reach them via phone, mobile app or email.I do not agree that it has been activated. This is really not good service. I have probably logged about 20 tickets, yet no one could bother to contact me and sort it out.I have applied on the 23rd of November, and have been trying to follow up daily since 29 November as we moved the 30th. I had not internet from your guys since then, and this is on a pre-existing line.Today is the 7th and you are telling me my line is active, but I have not received any login details from RSA Web, I cannot do business with a company that treats customers this way, and I cannot believe Rsaweb has such a good rating.Your fibre service is live message is false, I only received that comms yesterday. I have not received any login details to use on my Router.Cancel, and make sure you don’t process any debit orders.See below their response, note no service has been confirmed.We have received your cancellation request for your Fibre to the Home service at RSAWEB.We understand that you are unhappy with the service you have received to date, and we want to assure you that that is most concerning to us. We pride ourselves on excellent customer service, and we aim to use every situation where you feel that we did not provide you with outstanding service as an opportunity to learn and improve.If you would allow me, I would love the chance to turn your experience around.Please note the following:Cancellations require a calendar-months’ notice, therefore your last day with internet will be 31-Jan-2023 and your last invoice will be for the month of Jan-2023Your service went live on the 30th Nov and you are therefore still within the 12-month clawback period.Should you proceed with the cancellation you will be liable to pay for any setup (installation, connection, or reconnection) fees, router fees, and/or any promotional discounts or gifts received where applicable.Should we get no response from you regarding the above within 2 business days, we will assume you accept the cancellation penalties.Update:RSAweb now want to raise Clawback fees of R500.00. I cancelled the order on the 30th after I have been unable to reach you via phone, mail or web tickets. Unethical.Update:They put a debit order through on the 9th of December, and wants to debit an additional R500 end of the month, Unbelievable.
RSAWEB does not word and explain there contract status in terms of there month to month Fibre options.RSAWEB does not offer a month to month as the correct terminology is Annual Commit and billed Monthly with a Cancellation fee if the service is cancelled within the 12 month contract period.I brought this to light and explained that upon the request i requested specially a Month to Month service as i knew i would be moving in the near future. I brought this to light and even offered to pay 50% of the cancellation to be honor RSAWEB's contract which was not correctly disclosed at all. And they denied that as well.Guys be very careful with RSAWEB. MWEB i know for a fact has Month To Month offerings for up to 50/50MBPS links. I would not recommend RSAWEB in general.If there are any attorneys that would like to take action and would like more information please contact me.Take Care Everyone :)
What can I say that hasn't been said already by other people.DO NOT JOIN RSAWEBHow they were rated as the top ISP last year is an absolute mystery - corruption must be the only possible way this happened. I signed up for a Month to month service in Gauteng as I was on a short term work contract, when I relocated to the Western Cape I was forced to 'Migrate' my account as they refused to acknowledge this fact. I accepted to migrate only to avoid the cancellation fee (maybe I misread the promotion) and had confirmed the migration via call centre and email confirmation. After successfully having received an account and update (via email) that the line would be migrated, RSAWeb continued to debit my bank account with a new sign up fee + the cancellation fee and a charge for the router, which was now connected to the migrated line in Cape Town - this came up to almost R5k for an entry level fibre line!It's been 3 months and still they were issuing debit order instructions to my bank for the inflated fee. This is after my account has been OVERPaid...The call center agents have been helpful and friendly but in spite of their email correspondence and confirmation of my accounts financial status, RSAWeb managent seem to be running a scam.I am still awaiting rectification from management.
This is my second RSA Web complaint because the service I've received up till now can only be described as laughable. From the service team, to accounts, right down to ops - all useless. I was charged R1600 to have my internet reinstated after it was wrongfully terminated due to my payments not being allocated. For months no one from RSA Web bothered to reach out to me regarding my "outstanding" account balance until one day when I came home to no internet... After numerous phone calls and emails it was determined that my payments were never allocated. I was told that it was my responsibility to ensure my affairs are in order and as a result a R1600 fee would be billed to my account for reconnection. This after a WEEK (if not longer) of trying and trying to get my internet reconnected. At that point I was just about fed up with the whole thing and wanted to cancel and have nothing more to do with these imbeciles. Nicole, in ops, threatened to change me another R1600 if I cancelled before 12 months have lapsed from commencement date of my contact. I wanted to proceed anyways - just to give you an idea of the extent I was prepared to go to to be rid of these pests. It's been a week of me requesting the cancellation forms and I have yet to hear from anyone. I would not wish this level of service delivery and sheer frustration on anyone!! Not even sure how a business like this is still operational. I REFUSE to pay anything towards the initial reconnection fee - especially because I made payment every month, timeously, without delay. The mere fact that they force this sort of thing on consumers is thievery, dishonest and grimy. Basically, I have not one good thing to say about this mockery of a company. Can someone just CANCEL MY CONTACT!!!!
Hi, I need assistance, I am going back and forth with rsaweb regarding my cancelation. my contract came to an end and now they want to charge me R2500 for cancelation and yet this was canceled telephonically and when I request calls from Chad or ask for management details now, ironically they can't find the calls. please can anyone assist with a managers contact details or where i can report this matter
I am a new client. I signed up in June, they had a promotion running as fibre was installed in my area. I only went live on the 19th of October. First debit order was suppose to go off on the 1st of November and it didn't. When I queried it, I was told to pay an amount immediately and make further arrangements cause my account is now in arrears. Arrears not because of my own doings but because someone from RSAWEB didn't do their job properly. I haven't received any apology just that they want their money. If i had known I would be receiving this kind of treatment I wouldn't have signed up. I should've gone with another ISP..
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