Review Time
Partner has just received a letter accusing him of driving off without paying for £20.05 of diesel. We've checked our bank statement and he actually bought over £100 worth of diesel on that date. They are basically demanding the £20.05 plus an admin fee of £35 (which will increase if not received within 14 days). No phone number or e-mail address on the letter. I honestly can't believe this company is still getting away with this reading all the negative reviews.
Forecourt Eye are a company charging fuel stations upwards of £150 a year to assist in aiding and abetting fraud on the forecourt. They are used by Tesco, Shell, Esso. They claim to be present in over 2000 forecourts. I have deep concerns over their data protections, processes and the legality of their information. Please complain to DVLA and ask why they are providing this company with your details. Also the information commissioners office. The more that do the more likely we are to get action taken to ensure DVLA only pass details to companies that conform to GDPR law. This company have zero affiliations, the UK database they claim to pass your details to is owned by them. The debt collection company they use is owned by them. Interestingly they’ve never won in court because without date and time stamps the images are not evidence. But forecourt eye say the images are for compliance only. Don’t comply. Just complain.
Id not bother paying this useless lot.Accusing a retired police officer who served for 25 yrs, accusing him of driving away without paying for petrol. YES petrol??My dad’s ranger runs on DIESEL and it would never allow him to fill up with £97. His tanks a diesel not a petrol. More to the point my dad only bought £30 of a diesel, he has receipts to prove this, including his vehicle information documents showing its diesel. He’s proven he drives a diesel but you’re still demanding the payment for something his ranger cant run on?? Absolutely NOT. This company has proven its Incompetence perfectly as a receipt, his bank statement and vehicle information documents proving its NOT a petrol vehicle is apparently not enough evidence. If your incapable of accepting evidence a vehicles not been fuelled with what you accused him of then you either don't drive or someone else fills your vehicles up for you OR you need to return to school and learn to read. If my dad filled his ranger with petrol his ranger would not start up. IT IS A DIESEL. Greedy. Sneaky. Scammers. Get it sorted or we will seek legal action for fraud on forecourt eyes part.
I have no polite words to describe this deplorable company. Total scammers.Please read this very very carefully!Received 2 letters this morning (20/1/25), dated 24/12/24 and 7/1/25, accusing us of a drive off for unpaid fuel at Tesco Brighouse, West Yorkshire for the sum total of £93.77! Second letter 7/1/25 demanding we pay up by 21/1/25. Or face debt recovery. Seems a little suspicious that these letters have taken so long to arrive and the final demand is only a day away. We have had confirmation from our bank that we did indeed buy fuel but for the sum of £30 with the transaction confirmed via the bank 52 seconds later.Said fuel was called Momentum 99 this a petrol with an additive. Our vehicle is Diesel so why on earth would we put this in it? Also the tank has a capacity of approx only £80.The video footage provided does indeed show our Reg but we had fuelled up, paid and left before the alleged time.DO NOT trust this scam company, DO not pay and stand your ground with them.We look forward to our day in court watching them with egg on their faces if needs be!Update, tescos finally looked at the cctv from the date and time and admitted we had paid for our diesel fuel and it was the vehicle behind that had made off. But their staff had not observed the footage properly and inputted our registration instead of the correct vehicle.One of the staff at the store who was acting manager managed to contact forecourt eye to have the make off against my vehicle removed.The main store manager nor the forecourt manager ever showed their faces nor did they apologise. They left that to the acting manager and a lovely member of the tesco head office. Forecourt eye also breached GDPR by contacting someone other than the vehicles owner ie me (not tescos) to apologise blaming tescos giving them incorrect information. The laughable thing about this all is that any person making demands for money like forecourt eye did with threats of bailiffs should check that the fuel obtained is correct for that vehicle, ie make off person tool petrol and mine uses diesel. If it did not then personally I would ask to see the footage to validate it if Tescos said no I would say you can have this one back till you prove a make off has occurred. If not they would have had egg on their faces at court and a whole load of court costs to pay. We have never had any direct replies from them at all to apologise. Poor. In short anyone reading this should do the following if they have paid for their fuel and get a demand from this lot. If you have paid by card that is. 1 check the receipt photograph from forecourt eye to see what fuel was obtained. If it’s different to yours ie mine uses diesel and they had petrol as stolen then contact the Tesco head office, look online their ceo has email address on there and they do reply. Do not bother with the store as their management will not care and ignore you(The store customers service tried to get them to come out but their manager sent out a young lad who had no idea what to do).The ceo office seemed to make them jump at the store.2 if Tescos ask for proof ie receipt and you did not get one( I do every time after this experience) contact your bank and check the payment time, it will show a day later or so on your statement which is incorrect, the bank said the delay is places like Tescos having delays on taking payments. Your bank however has a unique retail transaction number which they will give you if you explain what has happened and that then needs passing to whoever replies from Tesco head office, they can get their finance department to check this and will show your transaction went through and exactly what time to the second and date you paid and for what fuel.If you pay at the pump It even gives you the second you opened up the open ended transaction and the point you put the petrol hose back to cause the transaction to go through. Your bank will be more than happy to help when you explain what has happened.3. Make Tescos contact forecourt eye to rescind their incorrect accusation and demands for money, do not bother trying yourself as only the forecourt/ manager at the place you obtained fuel can do that. Forecourt eye do not answer calls nor reply to emails.3 Do not be shy and ask the head office of Tesco for recompense for the distress they Tescos have caused you and the time it has taken you to sort out their mess. It took two days.
What a disgusting company and I'm even more disgusted with Shell petrol station for using them! We used the Shell garage in Wetherby to buy petrol only, went in to pay with a fuel card (that we had to sign for!) transaction completed or so we thought! Today have received a letter from this delightful company saying it was a 'drive off' threatening charges left right and center. Obviously happy to REPAY if it's not gone through properly but not happy to pay the £35 admin fee to forecourt for an error on Shells part! The garage not interested at all, have asked for cctv but no manager around to help. Looks like we're not the only ones and there is a serious glitch with their system!! Scandalous!!!
KEEP YOUR PAPER RECEIPT SAFE!My wife has recently been notified of supposedly driving away without paying from a Shell/Waitrose petrol station in Shoreham by Sea. She paid cash in November 2024 and received a notification from Forecourteye regarding delayed payment in January 2025. Photographs show her in the car with my daughter and her not in the car when she got out to pay.There was a long delay in this notification so no video evidence was sent to us, which would have shown her going to the checkout desk to pay as usual (monthly video erase cycle no doubt had wiped that evidence). A request for video evidence by Forcourteye on our behalf was met with "There is no evidence she paid".That sounds a bit evasive, dont you think ?In fact, this is a textbook response indicating deception. (basic statement analysis)Surely, the response should have been. "Our cameras at the cash desk have been kept as evidence, which we will forward to you at Forecourteye as verification. "After email conversations with Forcourteye, it seems that they don't look at it and are not required to check anything before issuing the demand for payment for an alledged driveaway. This means that they are simply a collection agency, but in their defence, they did at least ask for the evidence of a driveaway without paying, but just got the reply above. Many have been scammed already by even more ridiculous claims by Shell outlets than this one. See the other reviews of Forecourteye.If somebody was going to drive away without paying, they just wouldn't put in £40 worth. The result would be denial of service nationwide. It's almost hilarious! Why would comfortably off people like us do such a stupid thing? The answer is we wouldn't. Claiming that we would will only convince people of normal intelligence people that these staff are clearly of low intelligence.Like many people, we threw petrol receipts away after a few weeks as we trusted the staff, having used this petrol station for many years without a problem, sometimes paying cash.We won't ever use Shell again except In an emergency.Sad times.
Received a 'final warning' letter from this lot without even receiving an initial warning - this consisted of a double 'admin fee' charge. I completely accepted the fact that my payment for fuel (40 quid) for some reason had not been processed (esso app) and I should have checked before leaving the station.I explained to them that the final warning letter was the first time I was made aware of it - I just wanted the increased admin fee removed. Apparently, as long as they can prove they've sent the letter that's the only evidence required - no hand delivery, no signature required, no nothing. Disputed it to which they ignored followed by a letter from a third party debt recovery company. Just no reasoning with these arseh*les so no point in even trying.
Complete lack or integrity and morals, I cannot understand how big chains can back this firm. Do not abide by any form of consumer law and utilise methods of fear to ensure people pay. Essentially, either pay us what we demand or let's go to court. I'd imagine may just pay but some of us will take a stand and take it all the way. Images clearly show intent to pay - went into the store (only person in Shell garage), paid for goods and asked for pump number x and tapped and left (how often do people really check the balance of the payment, you expect the shop to be on the ball and price you accordinly). It's clear that the store are at fault with their lone staff member wearing headphones whilst communicating with paying customers (visible in CCTV images), however Forecourt Eye enforce a policy where it's the customers duty to ensure that the staff are doing their job correctly. I'm happy to pay what I owe as it's my purchase but what I'm not happy to pay is a surcharge of £120 (even though their website says fees are capped at £60!) for £30 worth of fuel for incompetance of a store with a clear trigger as to why my full payment wasn't collected (store assistant was not paying attention and was otherwise engaged listening to whatever they were listening to which surely has to be an issue when working in a place that sells fuel, alcohol, tobacco etc). This occurance took place in April 2024, post was sent to an old address and returned to sender by the occupants (DVLA were notified but the move was very recent)UPDATE:Applied for a Data Subject Access Request to Shell after they washed their hands of the matter, due to it being via a franchised site. Forecourt Eye & Trace Debt Recovery have not ever won in court. Don't pay them, you'll be ok.
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