Heather J

They want a year worth of medical records on your pet. The information they request for a little 800

They want a year worth of medical records on your pet. The information they request for a little 800 dollar a year insurance policy is insane. My dog had more coverage without all this extra. It is in...

Sheri Warren

I had this Pet Insurance for years for my three dogs. And for a while, everything was great and I ha

I had this Pet Insurance for years for my three dogs. And for a while, everything was great and I had no issues. As my female dog was aging, the premium continued to skyrocket. When she was six she ha...

baptiste100

Excellent support from my advisor!

My advisor was fantastic! He had a solid understanding of rabbit-related issues and secured a wonderful rate for my new pet. I verified my rate before bringing my bunny home, and he followed up with m...

Dutton J.

Rochelle's Service Makes Nationwide Pet Insurance Good

Rochelle's excellent service makes Nationwide Pet Insurance a good choice, though there's room for improvement in their reimbursement process compared to other providers I've experienced. I transition...

Lucas Longo

Great customer service from Richard

Mel

Lots of information setting up…

Lots of information setting up insurance just confused by wording in a couple parts, wish it wasn't as much cost wise for a little puppy

H Carroll

I called Agria to follow up on the status of a claim my vets had put through for me. Spoke to a lady

I called Agria to follow up on the status of a claim my vets had put through for me. Spoke to a lady named Jenny who was super-helpful - she advised on the status and told me how to access the online...

Sharon Wood

Have just taken out this insurance on my new puppy. Had this insurance with my rescue goldie who I l

Have just taken out this insurance on my new puppy. Had this insurance with my rescue goldie who I lost in December to lymphoma, this company paid out on my claims for her during her short illness, pa...

David Perryman

Super! Claim was submitted and accepted very quickly. Sharon was great to talk to and very helpful w

Super! Claim was submitted and accepted very quickly. Sharon was great to talk to and very helpful when I needed to submit an updated bill and extra information for the claim. So far very happy with t...

Barbara Leatham The Business L

I had a great conversation today with Shane from Agria, I needed to add details to my pet’s account

I had a great conversation today with Shane from Agria, I needed to add details to my pet’s account and Shane was friendly and helpful. Overall Agria have been excellent, great communication and very...

Dawn Irons

So easy to set up my policy speaking to someone who was able to explain and answer any queries I had

So easy to set up my policy speaking to someone who was able to explain and answer any queries I had.Took out the policy straight away as I was impressed with their service.

Katherine F Canfield

Our sweet cat has been diagnosed with a rare salivary gland cancer and needs a full scan to formulat

Our sweet cat has been diagnosed with a rare salivary gland cancer and needs a full scan to formulate a treatment. The cost is £3,000 to £5,000. I contacted Agria to see if they would be able to help...

Flinn Eng

I've been so pleased with the coverage we bought, especially since I'd never had pet insurance befor

I've been so pleased with the coverage we bought, especially since I'd never had pet insurance before getting Scout and wasn't really sure what to expect. It's really easy to upload receipts and open...

Laurie Kresl

I have had this insurance for my 2 dogs for about 3 years. my Bernese Mountain dog had 2 CCL surgeri

I have had this insurance for my 2 dogs for about 3 years. my Bernese Mountain dog had 2 CCL surgeries back to back last year and Figo was so easy to work with and file a claim. We had no issues at al...

Blake Page

I prefer not to comment.

Debbie Coleman

I have not needed to use the insurance…

I have not needed to use the insurance and have not needed to call

Charmaine Howard

I like how easy it is to make a claim

I like how easy it is to make a claim. The virtual assistant makes it easy. We are going to give it another year and decide if the cost is worth it. With everything not being covered the out of pocket...

Dani Harris

Ease of use

Claims process is easy to navigate and Figo always responds in a timely fashion.

Del Smol

This company is a SCAM! They will not let you cancel without a fight and if you cancel after they bi

This company is a SCAM! They will not let you cancel without a fight and if you cancel after they bill you, they will not prorated and refund like all insurance companies do. They will increase your...

Nicola Vickery

I have been a customer of Petplan for five years and insured multiple pets with them. Until recently

I have been a customer of Petplan for five years and insured multiple pets with them. Until recently, I had every intention of remaining a loyal customer. Earlier this month, I had to make the devast...

Kate Hughes

Adam Altman was just SO HELPFUL!!

Adam Altman was just SO HELPFUL!!! I was literally losing my mind due to issues with the Petplan website not working. I reached out to Jodi Johnson, who also has been very helpful, and she had Adam...

Meredith

Stacey was super helpful and…

Stacey Johnson was super helpful and professional! She went above and beyond explaining the claims process for 2 of my dogs. Great customer service skills, and my call was picked up very quickly.

Nadine Barnes

riendly professional who swiftly handled the problem.

Needed help with bill payment. Ms. Chacon is a friendly professional who swiftly handled the problem.

JG

Very quick and friendly service!

Madge W.

Disappointing Experience with the Service

I strongly advise against using this service. Our rescue dog went to the vet due to excessive thirst, which she has had since we adopted her 2.5 years ago. Recently, however, her thirst has intensifie...

Sylvia Lewis

Service Highly Recommended

The team has been exceptional; I appreciate their persistence in following up on my claim, especially when the veterinary office was slow to respond. The entire process was seamless, and they took car...

customer

Easy to apply

Easy to apply. Good policy cover.

Rebecca Davies

Great company!

Great company!

Carol Hayward

Our claim was dealt with promptly.

Our claim was dealt with promptly.

Victoria Brunsdon

Brilliant experience

Brilliant experience! The team were very helpful and kind

Claribel

Great communication …

The communication and detailed instruction to submit and process my claim was very helpful. My claim was processed quickly and I received my payment immediately via my preferred method. Process was mu...

JW

Every time I have a claim they're very…

Every time I have a claim they're very quick about processing it and explaining the reasons for the process. If I have questions they check into my questions and answer them very quickly. My dog has b...

PC44

Everyone was very helpful!

Everyone was very helpful and the insurance worked perfectly!

CB

Best insurance work very fast

Best insurance work very fast! Happy with the services.

Aleana L.

Filing a claim was quick and easy

Filing a claim was quick and easy. I heard back from them within a few days. My claim information was provided via email and was easy to understand. My only complaint is that the person who called me...

Rendell Baker

Good fast service

I submitted a claim this morning for some vet expenses from over the weekend, and within about 4 hours, I had information about the claim approval and next steps. It was really simple, and they also c...

Liz Snapes

I received a renewal quote and phoned to check my options to increase the level of cover. Rebecca wa

I received a renewal quote and phoned to check my options to increase the level of cover. Rebecca was really helpful and explained things clearly and I went ahead with a higher level of cover. Fortuna...

Mark Turner

Fantastic customer service from Becky, wanted to check a couple of details with our cover and Becky

Fantastic customer service from Becky, wanted to check a couple of details with our cover and Becky was fantastic and really helpful and answers all my questions and provide clarity on couple of issue...

Fern

Steer clear of this service!

Steer clear of this service! They refuse to provide compensation for a dog that has experienced diarrhea on two occasions. After two incidents in six years, I've been informed it is a recurring condit...

Marcie

Fantastic support in renewing my pet's policy

The renewal for my pet's policy came through, and the representative was excellent in helping to lower my monthly payments. They explained everything thoroughly and found a better price for me. I’ve b...

Sharon

I had to wait 6 weeks for my claim to…

I had to wait 6 weeks for my claim to be paid. Then my next claim it has been 4 weeks and at every opportunity something has went wrong. Information sent by vet told they didn’t receive then they foun...

Gurvinder Panesar

Han was very helpful for the questions…

Han was very helpful for the questions I had and answered them with confidence.Really appreciate the help so far.

William Edward Callaghan

Easy to find ⭐️ Instructions easy to follow and free of legalese jargon ⭐️ Simple yet comprehensive

Easy to find ⭐️ Instructions easy to follow and free of legalese jargon ⭐️ Simple yet comprehensive form ⭐️ Great Coverage for and Older Dog ⭐️ Quick Decisions ⭐️ Sainsbury’s Card Nectar Points...

Amy Lowry

I changed to Sainsbury pet insurance 11 months ago due to the excellent reviews and that they were a

I changed to Sainsbury pet insurance 11 months ago due to the excellent reviews and that they were able to pay the vet directly. Thankfully I have never had to claim for my now 8 year old yorkie so fe...

Maria Mitzi Lilly Gatt

My experience for pet insurance with Sainsbury bank was extremely straightforward and easy to do. I

My experience for pet insurance with Sainsbury bank was extremely straightforward and easy to do. I just put in everything I required and they met my needs. I found it value for money as well.

Pete C

2nd year with Sainsbury's pet insurance and never had a claim since owning my dog almost 4 years. M

2nd year with Sainsbury's pet insurance and never had a claim since owning my dog almost 4 years. My dog had some Pancreatitis and Gut health issues which required an emergency vet visit and some fol...

Sue CJ

The website makes pet insurance very easy to buy. Lots of information and options. As my dog is nea

The website makes pet insurance very easy to buy. Lots of information and options. As my dog is nearly 13, it was expensive with hefty excesses. Hopefully I won't need to claim but I trust it will de...

Maria Salvaggio Nagle

Good price

Good price and exactly what I wanted in an insurance

Steph Cartwright

We've been with Petsy for 3years now for both our dogs and they are fantastic! Cannot fault them! We

We've been with Petsy for 3years now for both our dogs and they are fantastic! Cannot fault them! We have lodged multiple claims over the years and always experienced and easy carefree process while d...

EH

Great value and excellent service

I just had my 7 month old boy nix insured with these guys and it was super easy, fantastic service and great value for money for the highest coverage.

Byron

I purchased the top cover for my cat

I purchased the top cover for my cat, Lenny. I wasn't sure at first so I reached out and Petsy really went to extra mile to answer all my questions. The website to sign up was easy to use and didn't r...

Kristen

Petsy peeps are the best peeps!

Petsy provides pawrents with diverse and competitively priced levels of cover for their little mates.They are a company who cares about the fine details and really believe in the work they’re doing. F...

Marissa Smith

Great Customer service

I have been with Petsy since they launched and have never had a problem getting them on the phone. I have not had to make a claim yet (touch wood!) but they are so helpful and friendly I am sure thei...

Demon_infernal33

Do yourself a favour and check out Petsy

I recently moved my cat and dog from another insurer to Petsy. Couldn't be happier. Excellent value for money and the service is second to none. The customer service team is happy to discuss your indi...

Ricky.Gsx-R

Horrible service, arrogant team of veterinarians, DON'T MAKE AN INSURANCE WITH THESE PEOPLE, you wil

Horrible service, arrogant team of veterinarians, DON'T MAKE AN INSURANCE WITH THESE PEOPLE, you will pay the insurance and then you will also pay your animals medical expenses, they don't care about...

Βίκυ

You respond quickly that's the positive…

You respond quickly that's the positive side. But when we need explanations we need someone to talk to. I had sent an email to the support center never answered. When you ask for additional documents...

ELENA DIM

First medical claim

I had a medical issue with my cat and I' ve sent the documents to Barkibu. They informed me about how the doctors should write their medical estimation, as well as the full analysis of the cost of ea...

Tati M

Do not use! Really bad experience

Really bad experience. They renew automatically unless you let them know, but there was a problem and they didn’t renew me even though I didn’t opt out. Once I realized they said there is no way back...

Jamal

Todo perfecto

Todo perfecto. Me reembolsaron las vacunas en una hora. Soy un cliente satisfecho.

Eeva Eva

Poor service

Poor service ! Cheeky policies

John Landers

Very competitive prices. We lost our beloved dog not long ago to cancer and petgevity handled the c

Very competitive prices. We lost our beloved dog not long ago to cancer and petgevity handled the claims procedure with no fuss or bother, even sending us a condolence card with some flower seeds in...

Julie Montague

The process in filling the form was quite straightforward. I decided to leave my previous Pet Insur

The process in filling the form was quite straightforward. I decided to leave my previous Pet Insurers as they had put the price up drastically and I did not consider this good value for money. I ch...

Kevin Marshall

Appalling increases year on year despite no claims. Despite our dog being in perfect health, having

Appalling increases year on year despite no claims. Despite our dog being in perfect health, having no previous conditions, and only just turned 4, Petgevity tried to increase our policy from £347.79...

Darren Tarry

You sent the renewal to me less than 48 hours before the renewal date giving me no opportunity to co

You sent the renewal to me less than 48 hours before the renewal date giving me no opportunity to compare it or seek alternative cover. You have also increased the renewal by almost 100% which now lea...

Lisa Brown

The lady that I spoke to was really friendly polite and helpful helping me set up my application for

The lady that I spoke to was really friendly polite and helpful helping me set up my application for pet insurance for our Cocker Spaniel

Stefaniedza Anne-Marie Russell

Not even a one star... Had my claim since end of November, very early December... Apparently it's sa

Not even a one star... Had my claim since end of November, very early December... Apparently it's sat with the underwriters because the treatment for the condition is over 5k... Been chasing underwrit...