Review Time
I purchased the Tropic Pro sauna. When it first arrived and began setting it up, the material felt a bit cheap, and the instructions regarding installing the coupling piece for the steam tube into the sauna were non-existent. But overall after using it for three weeks, I have really enjoyed it. Another reason I only gave it 3 stars is because upon arrival it did not include the free ice bath as advertised, and I have tried to reach out to customer service twice and received no reply, which is frustrating.
The cover has small holes all over it and what little steam it produces leaks out of the holes. Speaking of steam, this thing doesn't produce enough steam to reach the temperature it said it does, which is between 130 and 150. It never got above 93F!!! The zipper is crap and was broken when it arrived. Customer service is trash. I submitted a request for RMA more than 2 weeks ago, and haven't heard back. I tried calling at different times of the day, and they are always busy and or closed. The point is, no one answers the phone or email.
Everything was delivered quickly and the equipment is easy to setup. The sauna is great and is exceeding my expectations for the price! The ice bath is awesome as well! No complaints so far and I hope the products hold up and I get to use them for a long time!!
I have been using the sauna almost daily since I got it. It has been such a great experience for me. My body in general just feels so much better.The instructions are less than helpful lol but a quick google search led me to a very helpful YouTube video. Also, the chair is useless. I am a small person and it was very uncomfortable. It’s for a toddler. I highly recommend buying a bamboo stool off of Amazon as soon as you purchase this so you don’t have to wait. Overall it has been a great experience and I’m so happy i treated myself to my own self care item to add into my routine!
Do NOT shop here if you’re looking for a properly working product and good customer service. I’ve had my sauna since the middle of November of 2024 and the steamer pot gave out within 2 weeks. They sent me a replacement after a month only for the replacement to be broken upon arrival. I am writing this review as of February 21st, 2025, and have yet to receive the replacement item. I’ve contacted them over and over and over again, jumped through their hoops and sent them videos and everything, only to have them stop replying to me altogether. Don’t buy from this company, and if you run into the same issues I am, just initiate a chargeback with your financial institution as this company is not upholding their end of the transaction commitment regarding the 1-year warranty.
Bought in good time for Christmas but arrived near new year- sauna broke within a week. Sent videos as they requested and umpteen emails over last 2 months but no reply - totally disgusting customer service. Supposed to be under warranty for one year but can’t get through to anyone!!7th March - still mot heard anything even though i sent the requested details!
I initially reached out to NuRecover regarding my SmartSteam device issue on February 10. At that time, I was promised a follow-up within 24 hours via email and on Trustpilot. Despite these assurances, they have yet to respond to any of my emails or Trustpilot messages. Their continued lack of communication is very disappointing.I expected much better customer service from NuRecover. Since they have now ignored all my attempts to resolve this issue, I will be reporting this matter to the Better Business Bureau.Based on my experience so far, I cannot recommend NuRecover.
THE WORST CUSTOMER SERVICE confirmed... I've had nothing but problems with this company.. I went on here and wrote a review about it.. They replied with some general response they reply to everyone saying they will get ahold of them to fix the issue and yet they have done NOTHING.. Not a single email or anything in over a week and a half since they said they would get ahold of me right away. Just lies and deceit. DO NOT BUY!!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
garmin.com
coverstore.com
safariandbeach.com
bournemouthairport.com
imapoketrader.com
novunavehiclesolutions.co.uk
wardsofkent.co.uk
1800bizfund.com
solawave.co
therusticgrove.co