Stewart Dewar

Very pleased with the service. The admin staff kept me updated in advance and the plumber also conta

Very pleased with the service. The admin staff kept me updated in advance and the plumber also contacted me prior to confirm when he would arrive. He was lovely, reinstalled the air ventilator on my r...

AJ

Poor customer service

Poor customer service - don’t try and complain - lied about where to get my engineers report - left me with no details of what was needed to be repaired. Avoid !

Nathaniel Lewis

All the gear but no idea.....

Initially seemed like they knew what they were doing or talked a good game. Sent out as part of a home emergency claim through Homeserve. Had a leaking boiler, was told I needed a part, they got the p...

Mitchell Reed

Avoid at all cost

Avoid at all cost. Had an engineer in for a boiler checkup through UW. No issues with the boiler until the checkup. 10 minutes after the checkup was finished boiler is leaking badly. The report that w...

LC

Very pathetic service.

SH

Horrible service with poor customer…

Horrible service with poor customer service on the phone and inefficient technical (engineering?) team. This seems to be contracted from D&G for boiler services. Rude over the phone, inflexible appoin...

Sarah Parker-Randle

Not great … roundabout of where I asked you to and I had to collect it from reception. I’ve had a fe

Not great … roundabout of where I asked you to and I had to collect it from reception. I’ve had a few deliveries and i shouldn’t have to ask every time ! Plus I didn’t get an offer of discount as a re...

David Smith

I have been using Lekto wood fuels for my open fire over the last few years and find that they enabl

I have been using Lekto wood fuels for my open fire over the last few years and find that they enable me to keep the fire going for as long as I need to without having to relight it.

Charlotte Hale

Really wouldn’t recommend the night briquettes - they don’t burn well, so don’t give off much heat -

Really wouldn’t recommend the night briquettes - they don’t burn well, so don’t give off much heat - and leave behind SO much ash. All in all a bit of a nightmare.

Paul Hurst

My parcel shows delivered by dpd Monday 2nd February but I have not received it i have used the dpd

My parcel shows delivered by dpd Monday 2nd February but I have not received it i have used the dpd app to say it has been delivered to the wrong address your help would be appreciated to resolve this...

robert perry

Delivery was excellent They give a comfortable heat and last a long time the night brick s are brill

Delivery was excellent They give a comfortable heat and last a long time the night brick s are brilliant they last all night and I have to leave remaking it until much later in the afternoon as its to...

SCOTSCRAIG DEVELOPMENTS

Firstly I was sent heat logs instead of night briquettes, replacement was quick but not without a lo

Firstly I was sent heat logs instead of night briquettes, replacement was quick but not without a lot of inconvenience waiting for courier to collect ( I waited until 2pm) so that was a wasted day, ni...

Julia Julia

I have ordered Ferroli Bluehelix Alpha 28. Since installing it, the boiler makes a very loud whistli

I have ordered Ferroli Bluehelix Alpha 28. Since installing it, the boiler makes a very loud whistling sound every time the hot water tap is opened. The noise is quite noticeable and honestly quite co...

Charlie

This review goes out to jasmine who has definitely restored my faith in customer service support. I

This review goes out to jasmine who has definitely restored my faith in customer service support. I found her attentive and let me off load my situation without interrupting. My problem has now been r...

Billy King

The engineer they sent was Dave to give my boiler an annual service. It's the first time I've used f

The engineer they sent was Dave to give my boiler an annual service. It's the first time I've used ferroli but I definitely will in the future as it's the first time I seen the boiler cleaned up in su...

Julia Julia

Hi, I have a question about my Ferroli 28 kW boiler. The flame symbol turns on and the boiler start

Hi, I have a question about my Ferroli 28 kW boiler. The flame symbol turns on and the boiler starts by itself several times a day and night, even when the tap is closed and the heating is off. I’ve...

VW51

Absolutely brilliant customer service

Absolutely brilliant customer service Bent over backwards to help us out . Came up trumps Andy the engineer lovely professional polite man . Karen the customer service lady was amazing rang me twice t...

Stephen Cook

I paid £95 for them to break the boiler

I paid £95 for them to break our ferroli boiler and leave us without heating or hot water during a week with lows due to go below 0'. DO NOT USE!!! Extremely abrasive and unhelpful customer service, s...

Isidore Cook

Disappointing service after a costly purchase

We bought an expensive inverter fridge freezer in 2023 and opted for the 5-year repair plan. The size and layout for storage are great. However, after 18 months, the ice drawers began to freeze up, ma...

Edison Fisher

Excellent service call from Phil

Excellent service call from Phil, Mitsubishi. We knew nothing about our system, having recently moved in. Phil was helpful, knowledgeable and gave us very fair advice regarding next steps. We feel we’...

Maya Sanders

phil is worth his weight in gold.…

phil is worth his weight in gold.His knowledge and understanding of his work is a most valuable asset to the company and whats more he shows a remarkable amount of patience in explaining things th...

Charisse B.

Excellent service call from Phil

Excellent service call from Phil, on a Sunday too! He also saved me a few quid on my electricity bill 👍

Algernon Hughes

This was the same company that show me…

This was the same company that show me a car that stole my money and everything and then they came back with enough of another name. You were wrong for that and then $21,000 y'all stole my money and t...

Danna

I have put in a request since last 5…

I have put in a request since last 5 days ago, no emails no calls nothing yet. Have been calling the line to get attended and always stay on hold for 5 minutes then the line drops.

Irma Patterson

Excellent service and quick delivery

We ordered the ACR T400, but it was out of stock. The estimated wait was about three weeks, yet it arrived in just ten days. The sales team was incredibly helpful. I just had it installed and am very...

flopio900196

Very good at selling not so good at overcoming problems would not use them

Very good at selling me the product, when there was problems getting a fitter and we had to return it they withheld 25% of the price for "damage" saying that the product had been scratched Would never...

Dexter Ross

Top class service from beginning to end

We ordered an electric stove from Simply Stoves and it arrived at the appointed time. Unfortunately it had suffered damaged in transit. This was no problem for the company. They organised for the stov...

Bradley Price

Gazco Ereflex Skope - very pleased

I ordered a Gazco Ereflex Skope 85r Inset Electric Fire back in June, I have just had my media wall built and the fireplace looks absolutely amazing. It was definitely worth spending a bit more to get...

Charley Ross

Quality products, amazing customer service!

Stove is excellent, due to a delay in building work fitted 2 months after delivery and found we had a small missing part. Contacted the company expecting the usual computer says no you should have che...

LW

Excellent all round service

Stove was delivered today exactly when we were told it would be. Service first class from start to finish. Very professional, friendly team at the other end of the phone. Extremely helpful from the fi...

Ian Mc

The administration in this organisation is just a joke. To cut a very long story short, my annual

The administration in this organisation is just a joke. To cut a very long story short, my annual boiler service was due to take place in January 2026. However MR didn’t turn up so another appointm...

Mrs Elizabeth Mole

Everything went well

Everything went well - the company was able to fix problem with boiler day after initial phone call. Friendly and efficient staff.

A1921

We had issues with our 8yr old Volkera…

We had issues with our 8yr old Volkera boiler, after repairing it we asked for advice as to whether it was nearing retirement. Peter said yes, but it could last another 12 months but may need more rep...

Graeme

Shower renovation

Excellent work by the team fitting new shower and renovation of enclosure

Sandra Bagley

reliable service

A neat and tidy job. The guys were polite and courteous, the new boiler works a treat. Already a regular customer for annual gas service, would recommend.

Jane Barber

A job well done.

We needed a new tap fitting, MR quoted a reasonable price, agreed to do the job within a couple of days. The plumber arrived on time, fitted the tap, left everything clean and tidy.A job well done.

Derek Foster

Terrible experience with damaged item.

I had a terrible experience receiving a damaged radiator. When I contacted the company, they suggested I either repaint it or offered a £20 discount. I made it clear that I had paid for a brand new ra...

Esty W.

I got 5 new designer radiators at a…

I got 5 new designer radiators at a great a price and also installed themU a very happy with service they provided and would definitely recommend 👍

LB

5 star service

After scouring the Internet for radiators, I cane across these guys, who helped me choose the perfect size radiators for each room and installed them to. The radiator prices were the most reasonable...

Shonix

V GOOD SERVICE

Raditars are exactly as described,great price.fitted within 4 days of order.Very pleased with service

Liliana

Radiators look great..…

Had issues with 2 radiators which needed replacing, called a number of companies but modernlookradioters went above and beyond in terms of customer service with extremely competitive prices. Radiators...

Andy

As Landlords we need honest reliable…

As Landlords we need honest reliable and fast responses Gas Engineers, we have found the one.We had radiators fitted along with other thing’s.Definitely be using them again. Many thanks

Robert Smith

Boiler apparently needs new pump but because cost is over £400 on Gold Service this is not covered s

Boiler apparently needs new pump but because cost is over £400 on Gold Service this is not covered so it turns out I've been paying £300 for my annual services Yes it's tucked away in the online bro...

Ivor

Outstanding

It's rarely that I'm ever impressed but the A.C.Wilgar Team are EXCEPTIONAL. I needed some work done at a rental property. The A.C. Wilgar team took the details, contacted the tenant directly, carri...

Katerina S.

V efficient and tidy..

Margo

Excellent service😊 Highly recommend Wilgars!

Sorry for my delay in replying. Connor Poole was the plumber who did our repair jobs. He was EXCELLENT: arrived at the expected time, did a very efficient job, shared the process of his work with us,...

Caden S.

Great service

Booked our annual boiler service. Arrived on time, freindly engineer. No mess, no fuss. Excellent!

Dougie L.

Annual boiler service

We had our annual boiler service. The engineer, Jack, turned up on time and completed the service without issue. Throughout he kept us informed of what he was doing and how long it would take. Our lit...

Nanette Bonney

Would be zero stars if I could. Boiler gone in to error code, no heating or hot water. Reported the

Would be zero stars if I could. Boiler gone in to error code, no heating or hot water. Reported the issue and have to wait 5 days for an engineer to come out. Stated that I have 3 children, one classe...

Leontios Christou

Called Alpha on Monday morning had a problem with my boiler I don’t have any hot or central heating

Called Alpha on Monday morning had a problem with my boiler I don’t have any hot or central heating . Spoke to a gentleman who was very nice on the telephone. He ended up selling me a package. Told m...

BeautifulDark

Frustrating Experience with Warranty Claims

I wrote a review after attempting to file a complaint and utilize a warranty on 31/12/25. The company responded on a review platform, stating, “Hi, we're sorry to hear this. We understand our team hav...

CS

Lack of response regarding urgent boiler issue

I called on Friday to report a leaking boiler, and I was assured that someone would contact me. However, I received no follow-up, so I called again on Saturday. The representative confirmed my contact...

Maverick

The alpha employee was friendly…

The alpha employee was friendly helpful and very experienced

Murray L.

A very polite and professional engineer…

A very polite and professional engineer that serviced our boiler today.

Danielle Butler

Outstanding service on New Year's Eve

My boiler broke down on New Year's Eve, but the technician still came to respond to my call for help. Although he couldn't complete the repair due to suppliers being closed, he managed to address the...

sikula3158

Quality work at a fair price

He came and installed a new toilet for us since our old Victorian one was leaking and constantly flushing. Fantastic work at a reasonable price; I will definitely use the service again in the future w...

Will Howard

Impressive central heating installation

The technician did an excellent job removing electric storage heaters and installing gas central heating. He is dependable, attentive to detail, and charges a fair price. I have since called him back...

CA47

Prompt response during an emergency

The technician responded quickly when I messaged about a gas leak. He came out the next day and resolved the issue swiftly. Very good service, and he left everything clean and tidy.

MasterWater121597

Excellent workmanship

The technician has just installed a new boiler and radiators throughout our home. He did an excellent job, and the hot water is functioning very efficiently. I’m looking forward to winter when I can e...

Christi L.

Disappointing service

Had a new gas boiler installed for my dad a few years back and used the same technician for servicing. This year, I scheduled an appointment, but he never showed up. My sister and I have tried reachin...

Millie Reed

Positive experience with their service

I had a service completed by them and chose to use them for a job on the boiler. They were able to schedule an appointment that suited me, maintained good communication, and arrived on time. There was...

Liliana H.

Outstanding Service from Start to Finish

From the initial quote to the job's completion, I genuinely found no issues with the service. The engineer arrived promptly, introduced himself, and immediately started working on the required tasks....

Xenos_1524

Aquila is a company I would recommend…

Aquila is a company I would recommend without hesitation. The staff in whatever their role knew their roles & were more than happy to answer all my questions. The fitters left the house very clean & t...

Tallulah Brown

Great a/c installation at a good price

Aquila installed 3 air conditioning units in the upstairs of our house. Following an onsite survey, their quote was very competitive and gave me full confidence in their ability to deliver to our requ...

WW

Toilet cistern not filling correctly

Toilet cistern not filling correctly. Sent Aquila photos of the inside of the cistern, Phil responded immediately with details of the correct replacement parts and then Declan arrived on the 17th July...

Sheena Reed

Helpful and respectful

Helpful and respectful

Anita Robinson

Delivered the next day as promised. This is our second Meaco demuhidifier, absolutely brilliant, can

Delivered the next day as promised. This is our second Meaco demuhidifier, absolutely brilliant, can feel the difference straight away. No need for the central heating to be on for as long. Dries the...

Dave King

I already have #1 and now the #2 they are both fantastic on both modes. I haven't used the air purif

I already have #1 and now the #2 they are both fantastic on both modes. I haven't used the air purifier on either as yet but come this spring I will. The ordering and the delivery was very easy and qu...

Guest

I love all Meaco Dehumidifiers I have 2…

I love all Meaco Dehumidifiers I have 2 big one and small one and both work really good, thank you

Keiko Rowe

Quick delivery and excelent…

Quick delivery and excelent Dehumidifiers.

Patrick

Arrived on time

Arrived on time. Easy transaction.

Waldemar Undro

Great product

Great product, fast delivery

Vinny Butler

So far = GREAT!

Well, I haven't received the units yet, but the communication has been EXCELLENT!I have great expectations for the purchasing experience.....

Waiizen

Eric did a fantastic job

Eric did a fantastic job - our previous system was over 20 years old, and he spent three days installing new inverter, panels - total overhaul. We are so very grateful for his expertise and hard work...

VC

My most recent experienoe with Solar Biz offered prompt and superior service

My most recent experience with Solar Biz was in mid-Sept when I bought a replacement deionizer cartridge for a system that Solar Biz helped me install in approx. 2018. During that process I recieved m...

HellKey_

Great customer service and communication

We are repeat customers because of the great service. This time there was an issue with the website so I called the company. I had to leave a message. I received a call back in a short time, maybe...

Risa Clark

You can't believe their shipping costs

You can't believe their shipping costs. I seem to get that expense added on to my bill after the fact. No way to budget with them.

Ayami_

I had you all send me a part Thursday before last second day air and haven’t received it yet

I had you all send me a part on September 22 second day air and haven’t received it yet and today is October 2nd

DHARMENDRASINGH GOHIL

Viessmann Boilers are the best reliable strong reasonable priced boilers in UK. They’re well known i

Viessmann Boilers are the best reliable strong reasonable priced boilers in UK. They’re well known in Europe and soon will takeover as number one in UK. This boiler uses a stainless-steel Inox - Radia...

Barbaros Hayreddin Pasha

Operating a fully booked hotel, I cannot thank their team enough from taking the call to the enginee

Operating a fully booked hotel, I cannot thank their team enough from taking the call to the engineer arriving an hour or so later to having the issue rectified, so fast even guests did not have time...

Philip Appleyard

I reported an issue with my boiler 15:00 on a Friday afternoon. On Monday morning at 09:30 Irfaan wa

I reported an issue with my boiler 15:00 on a Friday afternoon. On Monday morning at 09:30 Irfaan was already standing in front on the boiler. He fixed the issue relatively quickly without any fuss. H...

Osbert Coleman

Experience with boiler replacement

I acquired this boiler to substitute an old unit. The certified engineers arrived the next business day (just two days before Christmas) and took two days to remove the old boiler and install the new...

Wendy C

The Vitodens 050-W is perfect choice…

The Vitodens 050-W is perfect choice for my 2 bedroom 2 bathroom apartment. It runs happily on programmed settings or using thermostat and fits neatly in the kitchen. Warms everything up quickly and q...

Keith Allard

We've had the Vitodens 100-W for nearly…

We've had the Vitodens 100-W for nearly 3 months and it's the most unreliable boiler we've ever had. Only a 50/50 chance of getting hot water, and we never know if the heating is going to come on the...

iTheSelected

Consistently outstanding service from the provider.

The service is always excellent. Booking is a breeze, and communication is top-notch from start to finish. A fantastic technician always arrives. We've had our boiler serviced by them for several year...

Tazewell Powell

5 Star service

Excellent Steve came and had a look at my boiler explained everything reassured me all was ok and working fine. Made me realise I’m paying over the odds for an insurance policy. Will be my go to man n...

Mabel Powell

Great service from Jake

Great service from Jake. Very thorough job, cleaned up afterwards and polite and approachable.

sikula31

Well deserved 5 stars,

Well deserved 5 stars,Steve's knowledge and customer service have really impressed me.He fixed the problem and throughly Inspected the system.Lovely guy, that knows his job.Absolutely recommend 👌

Frida Powell

Great job

Mike came to my property to replace a set of taps and to resolve a leak. He was very polite and kept me well informed at all times. Highly recommend.

Albert Sanders

Reliable friendly and knowledgeable

Steve at Gassmart has looked after our boiler(s) for years and is always friendly professional and totally knows his stuff! He’s reliable and responsive- as are all his staff - I’d thoroughly recommen...

Dale Bult

I returned a stove to these guys/scammers and they refused to refund the item. I believe they damage

I returned a stove to these guys/scammers and they refused to refund the item. I believe they damaged it themselves as it was clear from the start of the return they do not take returns as they make i...

Martin Staines

Fire works very well, delivery experience was interesting vehicle was a lot large than I was lead to

Fire works very well, delivery experience was interesting vehicle was a lot large than I was lead to believe being used but sorted it out by meeting vehicle down the road. But I'm lucky that I'm fit a...

Clifford Turner

Great service

Arrived within three days. No hassle. Box is big but very well designed. Wasn’t notified to exactly when the item was being delivered but our neighbours kindly took it in for us. 10/10

Samson Smith

Really easy to purchase the Grillstream…

Really easy to purchase the Grillstream Classic 3 Burner at one of the best prices I could find.It’s great you can spread the cost with Klarna and choose the date of delivery. Yes it comes on a pallet...

Zachary Taylor

Purchased a Chollerton Fire (EANDG114)…

Purchased a Chollerton Fire (EANDG114) in January this year. On removing it from the box, which was not possible to not damage the packaging, was found to be unsuitable for our use. At first they were...

Aileen Price

Love the table and chairs

Love the table and chairs. But the delivery left a lot to desire. I got left with a palette and the tip won’t take it, very disappointing

Customer

I recently had my boiler installed by EazyHeat and honestly couldn’t be happier with how everything

I recently had my boiler installed by EazyHeat and honestly couldn’t be happier with how everything went. Shaun did the installation with his son, and they were both great to have around. Shaun in pa...

Zelda Turner

Would highly recommend Eazy Heat

Would highly recommend Eazy Heat, excellent service, Joe was amazing, great friendly service, customer relations is perfect, nothing was too much trouble Mr & Mrs Barry Trendel

Ealdwulf Ross

5 star rating

Emailed easyheat Sunday/ Monday received all the information, picked a boiler to be installed Tuesday / Wednesday they arrived on time and started work due to my misjudgement they couldn't fit the bo...

Kyan Harris

100% recommend eazyheat

100% recommend eazyheat, our boiler was on the way out on Thursday night, contacted eazyheat to arrange a replacement, booked and replaced the boiler by Saturday! Compared prices and warranty's, nobod...

Galton

Great experience.

Our engineer was Jo. Friendly, knowledgeable, professional. Clean work. Went over everything each stage of the process.. Good experience would recommend this company.

Summer Smith

Incredible service and got the boiler…

Incredible service and got the boiler replaced so quickly. There were issues with delivery of the boiler which meant it turned up later in the day expected, but they kept me updated the whole time and...

master160424

First class service in every way

First class service in every way. Many thanks.

olamt

We've used this company since Jan 2018…

We've used this company since Jan 2018 for annual services. On this recent service we also had a Hive thermostat installed. Jack was very helpful and efficient. He explained the product well and follo...

Amy Brooks

Jack and Danny were brilliant from the…

Jack and Danny were brilliant from the outset. Jack came to quote and was very realistic about the work we needed doing, but nothing was too much trouble. We had various bits of work done by Heating a...

Ashley C.

Very Professional Company

I have recently used Heating & Cooling Group to repair a number of issues with my aging boiler. Jack visited our property to diagnose the problems and was very professional from the outset. Once giv...

Lori Butler

Heating & Cooling Group recently came…

Heating & Cooling Group recently came out to a fault on my boiler. From the lady who returned my call to Jack the engineer who attended, they were both friendly, helpful and efficient. Jack was very k...

zegoboy62

Excellant service all-round

This was the second time I used Heating & Cooling following recommendations via facebook after the company I had been using for many years let me downbig time.Totally professional from start to finish...

IkkeTilfreds

fuskvirksomhed!!!

Denne er en fuskvirksomhed. De overbeviser at man skal have en installatør til a kigge på muligheden for hvor varmepumpen skal være. Udover at der er en mega lang ventetid. Man får besked at ca pris f...

ÄrligKund99

Varning för denna nätbutik

Varning för denna nätbutik. Finns ingen kundservice när varan väl krånglar. Har väntat i 2 månader för att få min pump reparerad/utbytt på ett garantiärende men inget händer.20grader är väldigt passiv...

HS27

Två inkassokrav trots betalda…

Två inkassokrav trots betalda räkningar. När man ringer verkar dom ha noll koll..

Karin Sandberg

Under all kritik.vårt kretskort gick …

Under all kritik.vårt kretskort gick sönder efter en månad .fortfarande har vi inte fått detta åtgärdat efter 3 månader .kundsupport är riktigt dåliga

Jonas Karlsson

Orderstrul och garantiärende

Fick orimligt lång väntetid på installation trots att de kommunicerat annat vid kontakt. Sen fick jag fick jag fixa elinstallationen själv trots att detta skulle ingå. Utöver det var det rätt mycket a...

JL

Sju veckor från beställning till…

Sju veckor från beställning till installation. Pumpen skulle ha Wi-Fi, klickade även i Wi-Fi-alternativet. Står ändå här med en pump som behöver en adapter för 1800kr…Kundtjänst tappar intresset rätt...

Mister_pipiRichy

Excellent and extraordinary service

Excellent and extraordinary service. I would recommend AVS Heating and Air Conditioning to everyone

Tonja Clark

AVS is very dependable and honest

AVS is very dependable and honest. They will promptly respond to us promptly and take care of our air conditioning needsWe will always call them and recommend them to others for there heating and air...

Eadwulf A.

AVS provides exceptional service

AVS provides exceptional service. They have been my trusted company for the last 7 years for all A/C maintenance and new installations. Very honest and dependable.

Alice Wójcik

Beyond the call of duty..

Jamie

Came on Saturday and finished all the…

Came on Saturday and finished all the work in 7 hours straight in over 120 degrees in the attic. Really appreciated it since we had a heat wave that week !!!

Clyde

Anil

Anil, meeting u is nothing short of a divine appointment. You responded quickly and not only did u show empathy, u were willing to work with us. Your response time whether by phone, text or in person...

Drew Moody

Had our unit for 12 months, only 12 months and our head broke. The coils snapped internally I guess.

Had our unit for 12 months, only 12 months and our head broke. The coils snapped internally I guess. But the worst part is, this happened in December, it is now March, and we still do not have our rep...

Corina Reed

Extremely Disappointed with the Service

I bought a dual head system for a new build, and from the moment it was installed, I've faced nothing but issues. It either fails to heat or cool effectively. After spending thousands on HVAC technici...

SH

I called concerning my dads broken…

I called concerning my dads broken remote control for his heat pump, my dad died in May!! The representative was so sweet and sent me a new one because it was under warranty!!

Zoe Coleman

Great customer service

Great customer service. Fast delivery.

Dutton

Evrething included for instalation …

Evrething included for instalation went.realy.easy

Marco L.

Answered question in a timely manner.

EP

Good communication and Professional Installation

Good communication during quote process. Work carried out professionally and place left clean and tidy. Very pleased with the installation.

Gertie Ross

Gold Standard

Great communication, very, very clean, neat & precise work. An amazing transformation from a horrible old fireplace to a very beautiful stove & lovely fireplace.The stove is great & I honestly wish ev...

Jackie Long

Stove Installation

Great company to have installed my stove, very professional and polite tradesmen…I have already left a review on Trustpilot but will say again…If anyone would like one of these stoves fitted….these ar...

Lilibeth W.

Great work

A high standard of professional work, carried out with care of surroundings by polite and friendly workers. Very impressed and would certainly recommend to others.

myst_sshot31

Very friendly and knowledgeable

Very friendly and knowledgeable. Installation very simple and straightforward. Highly recommended.

Mehitable Reed

Stove repair and sweep

The two engineers who worked on our stove, were uniformed, polite, and explained what what they were doing. They kept our house clean and protected and left no mess

Richard Uphill

Came here to check the reviews before placing an order and again the Trustpilot community have been

Came here to check the reviews before placing an order and again the Trustpilot community have been reliable! Really good value logs and wait for it, the product I ordered on the site was exactly wha...

John Clark

The service was good but it could have been made clear that Palletways would contact me with deliver

The service was good but it could have been made clear that Palletways would contact me with delivery information. The delivery came on a lorry that would normally be too big to get down this road. A...

Sam Crellin

Made an order a week ago and schedule delivery for Friday. No delivery and no communication all day

Made an order a week ago and schedule delivery for Friday. No delivery and no communication all day. At 4pm called them and they said would call depot to check on it. I had seen they closed at 5pm so...

Andrew Willett

I ordered kiln dried hardwood but a large amount is softwood which is spitting as it burns. Also a l

I ordered kiln dried hardwood but a large amount is softwood which is spitting as it burns. Also a large amount of thin strips along with rounds that appear to be fence posts, The wood also has a stro...

Alison Harnwell

We have given Firewood.co.uk 2 chances, for the first order we paid extra for a morning delivery as

We have given Firewood.co.uk 2 chances, for the first order we paid extra for a morning delivery as we work evenings, when it didn't arrive we phoned and cancelled the order, the company phoned us bac...

Gunnar Cooper

Initial Impressions Mixed: Great Service, Subpar Product

Initially, I purchased the premium hardwood. The website was user-friendly, communication was clear, and delivery was prompt. However, the quality of the logs was disappointing, with many being small...

Mark Luraschi

Great value, great product, great service. All the staff are friendly and helpful. The fuel was deli

Great value, great product, great service. All the staff are friendly and helpful. The fuel was delivered when promised, and placed where we requested. We would definately recommend Homefire.

Alison Maya Hancock

The delivery times are 'how longs a piece of string ' with constantly failed deliverys ,6 being the

The delivery times are 'how longs a piece of string ' with constantly failed deliverys ,6 being the most so far on any one order, I have tried to find a new source but they seem to have brought out al...

Tina Scott

Exerlent I ordered, they delivered on time, making sure they arrived and had finished, by the time m

Exerlent I ordered, they delivered on time, making sure they arrived and had finished, by the time my husbands funeral got going, and I thank them greatly for there, consideration and very kind though...

Rob Evison

Excellent driver. Did as requested and tipped 40 bags of fuel into my cellar. No complaints and very

Excellent driver. Did as requested and tipped 40 bags of fuel into my cellar. No complaints and very polite. Not a single piece left on the path. An asset to your firm. R.

laurelbank

The quality of the coal, price and ease of ordering combined with the great delivery drivers makes H

The quality of the coal, price and ease of ordering combined with the great delivery drivers makes Homefire the only place I would go for my supplies, they are first class ⭐️⭐️⭐️⭐️⭐️

PH

Easy order , great communication leading up to my delivery, the driver was outstanding, very helpful

Easy order , great communication leading up to my delivery, the driver was outstanding, very helpful and went above and beyond to ensure my order was delivered with care . Will definitely recommend an...

Chris Pugmire

I spent $30,000, three weeks after the install the system is still not functioning, it's been incorr

I spent $30,000, three weeks after the install the system is still not functioning, it's been incorrectly installed. They said they will send someone to look at it, but are not answering my emails an...

Talia Campos

didnt have to speak to anyone

Helena

We went live with a full system in April 2025 DISSAPOINTED

We went live with a full system in early March 2025, we have also connected with their suggested provider Ecotricity, to date as of the 3rd June 2025 we still do not not have a meter installed to meas...

Chris Lee

A game of two halves

Our experience has been a very mixed bag. The initial consultant was wonderful , the installers Go Green were 10 out of 10 and the products themselves have been top notch. However, paying all the mone...

Chan Sophat

Always delay

The company is very complicated if have any problems they will push you to another place or they don't pick up your call. I have wait for the solar for 2 months than they came and installed. After the...

Kiwi muzz

Purchased system 4.5 weeks later…

Purchased system 4.5 weeks later installed. Had to wait another week for inspection then it ran for 1 day and faulted. Solarhub have sent replacement parts coming from manufacturer so who’s knows when...

Phillip

Took me a while to make my mind up which fire and company to purchase from, very pleased with my cho

Took me a while to make my mind up which fire and company to purchase from, very pleased with my choice on both. Delivery was perfect box damage but well packaged so not contents, fire looks stunning...

VespaQueen

Took a chance purchasing online, with no showroom to view but when the fire arrived and was fitted b

Took a chance purchasing online, with no showroom to view but when the fire arrived and was fitted by my builder, it was stunning. I chose the mini zara with white facia and am delighted. It comes wit...

Steve Mackay

A great range of stoves from several manufacturers. Very easy to search for what you want and good,

A great range of stoves from several manufacturers. Very easy to search for what you want and good, in depth descriptions. Good prices compared to other suppliers also winter offers were available whe...

Nicola Cooper

What an excellent burner at a fantastic sale price!

This is an outstanding burner for the amazing price I paid during the sale. A relative suggested it as he owns a similar model. It’s the perfect size for my apartment, featuring a large window, excell...

Donna Cooper

Outstanding service that surpassed expectations

Outstanding service from the representative who expedited the delivery of the aluminium flashing, ensuring the project was completed on a tight schedule. I highly recommend this service to anyone who...

Anthony gosling

efficient

good quality castings, efficient dispatch and delivery

angie guest

Gavin and his team were very prompt. Very tidy and organised. Very neat installation. Explain the sy

Gavin and his team were very prompt. Very tidy and organised. Very neat installation. Explain the system and the back up provided by Brookfield. Karen and the office very efficient keeping us informed...

Marco Burke

Great personal service

Great personal service, no pushy salesmen, just a chat on how I can benefit

Bernard F.

Great service

Really helpful and attentive to all my needs, staff couldn't do enough. Great service and would highly recommend

AP

Highly recommend

Highly recommend, lovely staff, very efficient. We felt that we could trust them, they didn't try to sell us something we didn't need. Very competitive pricing.

CB21

Great experience with Brookfields.

Great experience with Brookfields.No hard sell, low deposit to secure my order and kept informed every step of the way

Armistead Morgan

Fantastic !!!

We wanted a local company to instal solar panels and batteries for us and we are so glad we did .From first contact for quotation through to installation the whole process was extremely simple.We foun...

Alexander Ross

Full day job. Removing imersion tank and replacing with inline water heater. The plumber on my ins

Full day job. Removing imersion tank and replacing with inline water heater. The plumber on my installation was Adam H, with help from a contracted electrician (Zak?), Both were friendly, professio...

Daniel Wilson

Exceptional service received

Outstanding service. A technician came to install the new boiler and gas pipe, and we were only without water and heating for about 6 hours. He returned early the next morning to finish the work. Ever...

RH4

The cockney engineer was brilliant.

The engineer came a couple of days ago, he was a cockney gentleman and he was brilliant !! explained everything and was a pleasure to talk to and very funny.

Kristi Howard

Thank You Jack and team O’Brien

Thank You Jack and team O’Brien. From answering the phone by the lovely lady at the company, to being booked in for a boiler service, to a visit from Jack to do the job, professionalism and efficiency...

Marian R.

Fantastic job done by Steve Connor…

Fantastic job done by Steve Connor arrived on time new boiler sorted, tidied up & was very helpful highly recommended cheers

Adele

Just had a Hive thermostat fitted by…

Just had a Hive thermostat fitted by Jack, great service thank you !

Rathbone Ross

Fantastic software, but missing an API

This software is amazing. However, it’s disappointing that there is still no API for reading data for further analysis. Despite announcements over a year ago, there has been no development. This is a...

tyran6x70

Well-engineered hardware with high quality

The components are well-engineered and of high quality with professional features. The support is exceptional and knowledgeable!

Archie L.

Easy setup and effective support

The system is simple to set up! The support team is very efficient!

Molly Fisher

Very satisfied with this solution

I am very satisfied with this system. The setup was straightforward and quick. Delivery was prompt, which was a nice surprise. Additionally, the support team was quick to respond and very helpful. I h...

RT92

Great app with some minor issues

1. The Wi-Fi connection is quite unstable, causing the system to go offline at inconvenient times (especially during high dynamic energy costs). 2. While the smart meter transmits nearly in real-time,...

Orlando Parker

Good communication and quality

Communication is effective, and both hardware and software are solid, but the absence of an API is a drawback.

Dorian

Good hardware, but major issues with customer service.

The hardware seems solid, and unlike many users, I find the app to be functional. However, the real problem lies in the customer service. I had my system installed on November 25, and about a week lat...

Charl

The smartest tech in the business

We had a Sigenstor inverter with battery and energy gateway installed this year by Skylar Solar and it's been brilliant.Support questions are answered quickly, and they put out a new version of the fi...

Cody H.

Impressive SigEnergy products

Installed 15 Aiko Panels, 1 x SigEnergy Hybrid inverter, 1 x SigEnergy Storage battery on 8 August 2024 by Skylar Solar. Excellent performance from the moment it went live. With Skylar Solars assistan...

JB

5-Star Review for Sigenergy Solar System and Skylar Installer

I recently installed a 4.5kW Sigenergy solar system, and after nearly 4 months of use, I’m extremely satisfied with both the system and the installer, Skylar.Sigenergy Solar System:The system has been...

Gwyneth Long

Excellent product and installation…

Excellent product and installation service.Our 8Kwh battery has been saving us money since the day of its install and we couldn't be happier with the details on the app and the service of our installe...

Clifford Howard

Evoflo and Sigenergy

Evoflo recently installed Sigenergy 40kw batteries with 6kw inverter, gateway and Solar panels. I have been looking for an installation for a number of years but have never found the right system and...