maelzoe67

Disappointing Experience for a Birthday Celebration

I spent £240 on a birthday party for 13 children and was extremely let down. The event was advertised as having no host, even though the invoice suggested there would be someone to greet us. The food...

TB97

Absolute rip off

Absolute rip off! £24 for an hour session. Turned up to no queue but completely ignored by 2 staff on reception discussing a party they had! My son has been to a party previously so fortunately had th...

FS6

First time of going & won’t be going again!

We were a party of over 100 attending, many with autism & additional needs paid for by a local charity! Check in was an absolute nightmare as they wouldn’t check any of us in until everyone had waiver...

Arthur

Ninja warrior Chelmsford

Just been to the opening of ninja at Chelmsford, it was absolutely brilliant! Staff were amazing and so great with the kids. So much to do and so much fun

Kathleen Brown

Ninja Warrior Chelmsford

Ninja Warrior Chelmsford We attended the opening night. We had a great time, the venue was superb and all the staff were helpful and friendly. Very well done - we will be back!

Thelma Anderson

Ninja Warrior Chelmsford

We attended the opening of ninja warrior Chelmsford last night, what a great evening, it was so organised , clean and the staff couldn’t be more attentive. We will definitely returning

Jordan Snyder

Boring, lackluster, very bad venue, high prices for food and merch, bad lip syncing, very basic skat

Boring, lackluster, very bad venue, high prices for food and merch, bad lip syncing, very basic skating routines. Really not good, shame to even have the Disney name. But almost all seats were sold so...

Timothy Rogers

Great show, but total £33 for a light wand 😖

Show is wonderful, unfortunately the light wands are £33 EACH that’s £5.65 less than I paid for each ticket. Absolutely disgusting! The show organisers need to do better. Charing £15 they’d make a hug...

imTaimo44

Disney on ice 2024

Disney on ice 2024. We went to the motor point arena Nottingham. The show was incredible well put together and the skaters were outstanding. The venue was good and the facilities were great and the wh...

Tom

Why is moana white?

Why is moana white? I thought the representation of characters was poor, the prices for items such as the light wand £33 and £4 for a straw!!! Was awful, not impressed at all

Nadia B.

It is not worth the money

It is not worth the money. Attended 12/7/2024 in Norfolk, VA. Show was divided up in segments based on a Disney movie, e.g., Moana, The Lion King, Frozen 2, Wish (never heard of before), The Little Me...

Dorian R.

rip off event...

it is so disappointed this year, i am expecting some shows/circus like previous years, but with almost 2 hours of dancing on ice.... i paid more than $500 for the tickets for my family, $35 parking f...

CB

Unaccountable and unhelpful when it doesn't go as plan

was unable to attend due to covid restriction and lapland was totally unhelpful, throwing the responsibility on their insurance partner (tickeplan), who of course found a way not to refund despite it...

Andrée Scott

An amazing day out

An amazing day out! I was concerned I could only get tickets for 5pm and wandered if it was too late but actually the darkness added to the magic with all the fairy lights. Very well organised and att...

Randy F.

A really disappointing experience

A really disappointing experience, overpriced, crowded and badly organised. We tried to resolve issues that had occurred in our booking whilst there but they remained unresolved. Horrible unfriendly F...

IA74

Worst Father Christmas ruining the surprise, with horrific Customer Service

After saving for 18months, we were so excited to purchase tickets, however, all of the additional costs like booking fee's and insurance soon made a 4 hour day out the same cost as a week's holiday.W...

CH9

Awful, stressful

Very disappointed, waiting for over 4 hours to book tickets, how can you be 45000 in the queue, they sell over 55000 finally get your place and then get told to wait in the queue again. Awful stressfu...

Florence Long

Non-existent customer support and…

Non-existent customer support and booking system is really poor hasn’t solved any issues or can’t get hold of anyone.

Gary Sprake

How this company is being allowed to even consider not complying with the Equality act 2010 is compl

How this company is being allowed to even consider not complying with the Equality act 2010 is completely beyond me. Compliance with an act of parliament is not voluntary especially as this is backed...

GS

Profit-driven focus, in my opinion...

In my view, the emphasis is solely on profit... The food was subpar, and the service even worse. I could elaborate, but I'd rather not... It's an average place at best. Consider this a warning... It w...

Abraham M.

Customer service non existent. AVOID

Attended on the 13/07/25. Paid for fast pass, some of the rides were shut. Wasps run riot, no deterrents at all, paid £25 to POMVOM for all of our digital photos and we still haven’t received un water...

ZB

Good, but...

Good, but no postman pat ):

Maureen Lewis

Don't waste your money,it's all broken !!

Got in the park queue for nemesis it's only running one carriage, then they decided to add another ,then it broke down for an hour us in mid que !Galactica was the next queue similar experience as ab...

Lanna Long

The magic has disappeared..

To give some background, I have been coming to Alton Towers Hotel pretty much every year since it opened. Year on year, I still give it a chance, staying in each of the hotels and lodges available, ho...

MST

I was issued a voucher by email on 20/01/26, but it showed an expiry date of 31/12/25 — already expi

I was issued a voucher by email on 20/01/26, but it showed an expiry date of 31/12/25 — already expired. I contacted customer services simply to confirm whether the voucher would be valid for a bookin...

Albert Morgan

Below par customer service

Last Friday 13th March went to All Star Lanes along with 2 friends to bowl. It was early evening and as we arrived I was stopped on the door by a Hench looking bloke (security I presume) asking me if...

Jason5791569

Yesterday Night I went here to eat and …

Yesterday Night I went here to eat and bowl with a couple of my friends. Firstly they mixed up our table reservation and we ended up eating at a coffee table. Besides that the bouncer was very unfrien...

Autumn T.

Ruined Birthday Party

We went out to celebrate a birthday party and the service we received was poor. There was only four waiters trying to serve the whole restaurant. It took 40mins to receive our food. All the steaks we...

Electro_eZ62

My husband and I have come here a…

My husband and I have come here a number of times over the years both for the bowling and the food and also once for a kids birthday party that our son was invited to. We love the American style diner...

Gwendolyn Price

I always enjoy my time at All Star

I always enjoy my time at All Star. Really friendly staff, Lanes are well kept and managed. A great atmosphere in general. Thankfully, I've never lost when bowling there so a lucky charm in many sense...

Marianne Cooper

Disheartening Experience with Guest Relations

Our experience with the guest relations team was incredibly disappointing after what should have been a magical visit. I mistakenly bought a two-day park ticket but only used it for one day. The secon...

Lokitiloju

Recent Visit to Disneyland

I just visited Disneyland last week! It was fun, though quite crowded.

Jonnie Foster

Fun at Disneyland, but Pricing Concerns

I think the ticket prices for Disneyland are too high now, but the experience remains enjoyable.

Marvin Hughes

Challenges for Disabled Visitors

As a disabled couple in our late 60s, we faced significant challenges getting from the parking structure to the Electric Stroller rental, only to find it sold out on two consecutive days. Everyone I s...

Homer L.

Family Celebration Turned Sour

We gathered as a family to celebrate our granddaughter's birthday at Disneyland last weekend. We had a two-day park hopper ticket but made a scheduling mistake between parks. Unfortunately, Disney emp...

Flynn Foster

Not a Fan of Disneyland

I personally do not enjoy Disneyland. I prefer other experiences. I believe the leadership should be reevaluated.

Posy Rogers

Extremely disappointed with the service!

I am incredibly let down by the service! I had reserved a party several weeks ahead of time. Just two days before the event, which coincided with my daughter's birthday, I received a call stating they...

Mila T.

My kids love this place

GS65

My whole family enjoyed this place

My whole family enjoyed this place. It is definitely a workout on its own, but a blast. They serve food, drinks, tickets for arcade games. Almost any age can play and have fun with all their bounce eq...

TH

Birthday Pary Nightmare!

We had my son's birthday this weekend and magically all the birthday cards that contained gift cards went missing when the staff brought the gifts up from the collection trolly next to the check-in de...

Beresford Adams

The SKY ZONE in Lakeland is a nice…

The SKY ZONE in Lakeland is a nice trampoline facility but the problem is with the staff. I went there for the first time two days ago. The girls at the front counter were leaving and failed to give m...

BA67

We had our son’s birthday party there

We had our son’s birthday party there. WHAT A PLEASANT SURPRISE!!!!!We got the 1 hour jump and 1 hour party room for 10. It was a little pricey but WELL WORTH IT!!!!!!!!! They provided socks for all t...

Juniper Taylor

Disappointed by the experience

Our family was very disappointed. Extremely overpriced and virtually nothing to see. Most of the enclosures were vacant. According to the information provided, there are supposed to be over 30,000 ani...

Darby

Barely saw any animals

We didn't see many animals as the enclosures were either empty or animals were asleep, so this was very disappointing. The food available in the food court was very expensive and the food was poor qua...

Clark Reed

Where ARE the animals?

So disappointed. So expensive. We didn't see any animals except elephants and giraffes, oh and a rhino far away. I understand that animals are not there to amuse us, but we want to experience them. Ne...

Dobie Sanders

Great day out

Great day out, very well ran and plenty of animals. We absolutely love this zoo.

Marlene Howard

A great visit to see a range of active rare animals!

Cannot fault this zoo at all. I have visited a variety of zoo’s, safari, farm parks and yes this was the most expensive ticket priced one, but it was clearly visible to see why. The zoo was spotless....

BOolvezoON

Lovely day out

Lovely day out. Clean and tidy, friendly staff.Food & drinks are a bit pricey but as you'd expect at a zoo i guess.Animals look healthy and havd nice new enclosures. Staff very knowledgeable.Great day...

Katy Parker

Aqualand in Torremolinos...stuff of nightmares!!

Aqualand in Torremolinos...don't bother unless you want to be ripped off. Tickets on the door were €30 for standard entry and once in, you can choose to buy fastrack for a further €15. Its another €5...

Becca Ross

Terrible experience with the front desk…

Terrible experience with the front desk officer. Never recieved our online tickets, only got them when our vacation was over. Complained but did not recieve our money back. THIS IS A MONEYTRAP.

Alexis

Terrible experience

Terrible experience with the front desk officer. Never recieved our online tickets, only got them when our vacation was over. Complained but did not recieve our money back. THIS IS A MONEYTRAP.

harold196

the worst ever

the worst ever - staff are unfriendly and lots of extra payments once inside.

Sibyl B.

Unfriendly staff

Park has good rides, Staff at the rides are unfriendly and frankly not nice people, should maybe look for other line of work

Randy Powell

The pirates robbed me

my rating is for Aqualand Maspalomas Gran Canaria. The park is themed Pirates of the Caribe and if you understand how a pirate works, you can be happy here.The first impression is that I have to pay 5...

Sylvia Hughes

Disappointing Experience During Holiday Visit

I am writing to express my dissatisfaction regarding our recent stay and park visit during the holiday season, which fell far short of expectations. As a family of four with young children, we planned...

Sidney B.

Many attractions were unavailable, yet full price was charged.

Several baby rides were not operational, but the full price was still applied. Most food outlets were also closed. The machines for attractions consumed money without functioning properly. There was e...

Demi Powell

red head ruined my day TT

My experience was wonderful but ruined by one incident that happened. I went with my school and me and my friend were wondering where the entrance was. One lady assumed that we jumped the queue and wa...

Amadeus Morgan

Dirty, shabby, dull.

Wow. Just wow. It is a real shame that a brand as awesome and well loved as Lego would be associated with a theme park as dreary and run down as this dump. We got a deal through our hotel but if we’d...

Hannibal Barnes

Hi I visited Legoland last Thursday…

Hi I visited Legoland last Thursday with my family including 3 children.The man at the gate was amazing he explained what to the children what to do if they got lost. They provide wrist bands with our...

Delbert Foster

Absolutely shocking!

Absolutely shocking! The whole day we was there we went on 4 rides. Sooo painful watching the rides being loaded/unloaded. Takes way way too long. Most rides only have one person doing everything so y...

customer

It was a great experience for our team

It was a great experience for our team. We felt well taken care of. Thank you!!

Michael

Great place

Love the new iPad scoring system and the additional games that came with the projector. Only issue I had was it seemed expensive for only a half hour of throwing axes. I understand that the business p...

Adam

Great Customer Service

I have always received great customer service from Flag-Tag staff. Delmy is always quick to respond to emails and very helpful booking reservations!

Kendyl

We had an amazing time

We had an amazing time! The staff was amazing at keeping everything flowing and we are so happy with our event.

Suzanne

Loved having our NAU employee event at…

Loved having our NAU employee event at FlagTag AZ!Thank you for hosting our group of 65 ppl and providing a flawless experience. Everyone had so much fun and FlagTag AZ is the perfect location for fa...

Robert

We had a great experience for my…

We had a great experience for my friend's bachelor party! The staff was incredibly helpful, nice, and made sure we had a great time. Would definitely recommend to others.

Ross Attwell

Thanks for your diagnosis on disabilities, I pray you never have to queue with Your autistic non-ver

Thanks for your diagnosis on disabilities, I pray you never have to queue with Your autistic non-verbal child and have to communicate to them the best you can that they have to stand still when they d...

Valentine Coleman

Been attempting to get my refund which…

Been attempting to get my refund which Merlin say I am entitled to for over 6 months. They repeatedly refuse to send it telling me I need to go into the Costco store. It is not Costco’s responsibility...

RM

This company are trying to hire fully…

This company are trying to hire fully professional actors to work at York dungeons at an appalling wage of less than nine pounds per hour. An actors fee for this type of work is either £400 per half d...

Homer Wilson

Warning...

Don't even consider purchasing one of their annual passes. You can't use them! The only way to access the attractions when you want to is to buy a full price ticket or book months ahead. I don't know...

bouletdu9180

Me and my son were given room 331in the…

Me and my son were given room 331in the Safari hotel, Chessington world of adventures. On arrival to our room, we noticed there was no remote control for the T.V and the safe was making a beeping soun...

Brynlee

Hidden disabilities and priority passes.

We are trying to secure a Merlin access ride pass prior to our visit. My son has ASD and emotional difficulties which restricts him from queuing for long periods, meltdowns/tantrums you know what I me...

Primrose Scott

Unpleasant Encounter in the Air Section

During our time in the air section, we faced an uncomfortable situation with a staff member overseeing photography. While the staff member was away, other visitors were taking photos on their phones,...

Dana Foster

Disappointing experience, too expensive and too busy.

I won't be returning, as it was overpriced and overcrowded. I interacted with a dozen staff members, but only one displayed any enthusiasm, while the rest seemed eager to rush us out, saying things li...

Christian Johnson

Great concept but outrageously overpriced.

The idea is appealing, but the prices are simply unacceptable. £10-12 for a ride, £16 for two beers, £15 for a basic hotdog and a small portion of chips, and £9 for a frozen cheesecake. Even £10 just...

Jared Lewis

Bit on the expensive side but worth the…

Bit on the expensive side but worth the trip. So much to do and see… London is a beautiful place. So much to do & see

Selena S.

insufficient disabled access

I was about to book but spotted they do not offer fast track on rides for people with disabilities who are unable to queue. Never mind I will just book somewhere else.

Ambrose C.

Great Time

Perfect for those that wish to experience Christmas spirit.

Jacqueline Flett

Talking to staff member was easy, going over what we required as a family of 3 for tickets and parks

Talking to staff member was easy, going over what we required as a family of 3 for tickets and parks etc... We were found the best price on the internet by far for theme park tickets and will definite...

Wilhelm Taylor

Got a price for disney tickets of…

Got a price for disney tickets of £505.30, proceeded with my booking and paid the £10 deposit, I then got an email with my approved transaction and saying I owe £646.30 when the price is got was £505....

Jackie

Great Company 10 out of 10.

First had a good deal on my car rental with there sister company.Which in turn gave me a good deal on my park tickets for Universal Florida.All round winner, winner, chicken dinner.

Albert

Second time using Orlando attraction…

Second time using Orlando attraction ticket easy & simple to use, cheapest site when comparing them to the others

April

Let's face it, it's cheap

Let's face it, you buy these tickets on price and from my android phone I was a bit worried.. but tickets came on and email and easily uploaded into universals app..worked brilliantly..just wished we...

Gregory Long

Excellent service

Excellent.Booked both my Universal Orlando and Epic Universe Express passes with OAT.Prices were the best around, I was worried about the dated website and looked here and their facebook for confidenc...

natasha` hopkins

We were completely scammed by the misleading advertisement of this company. Arrived half term to en

We were completely scammed by the misleading advertisement of this company. Arrived half term to enjoy the day with two teenagers only to find that no attractions were actually open apart from Thomas...

iZeriq18

Book your closed park today

Let's you book for a park thats closed. Travel 2 hours to get to a guy who admits its not clear on the website and it still let's you book.

JW15

Ridiculous customer service

Booked on the Thursday for the Sunday using a return code for 2 adults and 2 children that had to be used before the end of November. Travelled nearly 2 hours to get there and found out the theme park...

Ariana Carter

Very poor let to many people in to see…

Very poor let to many people in to see Santa even though we pre-booked our time slot 2hour wait I guess they got greedy. Also used my passes loads of times however we never had a picture for the passe...

Sharla

Santa's Enchanted Grotto ! Avoid Avoid Avoid

Thank you Drayton Manor for ruining my daughters 3rd birthday treat. This should have been a day of wonderful memories instead it was a day my family wish to forget. It started from the moment we arri...

Mel R.

The Nightmare before Christmas!

We visited yesterday 25th Nov for the first Santa's enchanted grotto experience. We were a group of 9, with 3 children age 9, 8 and 5. The whole day was disappointing from the start. We waited an hour...

GH75

Wonderful experience at the castle hotel.

I had a wonderful experience at the castle hotel. The Christmas village and lights were amazing. All the staff were exceptional. As someone with a disability, I used both a mobility scooter and a whee...

TheFicoGamer_GM29

Too many visitors using phones to take…

Too many visitors using phones to take photos of everything they see.That should be stopped. The castle used to publish in hard copy a A4 booklet with chapters and photos on the state rooms, great hal...

Claire

Found it to be a theme park did not get…

Found it to be a theme park did not get enough time to look at photos and read much as you had kids talking load or coming and standing in your way I think they should make just one day a week for...

Colette B.

I visited Warwick Castle this week and…

I visited Warwick Castle this week and have to say it was a delight the highlight was the Falconers Quest it was amazing . Because we were later in the year some of the displays were not available but...

Elle M.

Halloween after dark what a…

Halloween after dark what a disappointment had been a few years ago to the night time event when lots of actors were wondering around dressed up there was fire eating and sword fighting with fire NOT...

FloReach

A Soggy and Concerning Experience at Warwick Castle

Having visited Warwick Castle multiple times over the years, I must express my deep disappointment at the declining organization of the Halloween event. Having been there during last year's rainy Hall...

Aline Vilarubia

Chessington is more focused on selling tickets and making money than on ensuring happy guests and ch

Chessington is more focused on selling tickets and making money than on ensuring happy guests and children who can actually enjoy their day. I am contacting you regarding the Wowcher promotion associ...

Toddy Rogers

Not as good as it used to be

Not as good as it used to be, kids now pay full price, Amusements/Food are overpriced and £3 charge for the parking it's just a giant cash grab probably to make up for the poor publicity at their othe...

Newgi48

Very disappointed

1 member of staff operating the rides which meant you had to queue for a long time for a ride which lasted what felt like 30 seconds. Hardly any rides for children below 1.1mtrs and the park did not f...

Callum Parker

Rides okay but some were closed again …

Rides okay but some were closed again on my second visit in the same month! The Smokehouse barbecue was so disappointing. The Ribs were uncooked, black on the outside and very fatty and lacked taste...

Celinda Coleman

Beware - bait & switch tactics pass is only valid for 11 months.

We have been buying The Merlin Annual Pass for over 5 years at Chessington. This year they have changed the terms. The pass cannot be used in August. I contacted Merlin by email and post over a month...

Mel Turner

Management offered a free trip following our difficult experience with them

Updated. We were offered a free day trip to Chessington. Took a while but at least our kids enjoyed the experience.

Ariana Sullivan

Less than thrilled with this experience. Trying to redeem an AMC movie theater package that my frie

Less than thrilled with this experience. Trying to redeem an AMC movie theater package that my friend gave me for Christmas. Now, I'm not a total moron, but NOTHING worked to redeem online. Strike o...

Preston Taylor

Issues with Ticket Download and Venue Recognition

I selected tickets for a basketball game using my voucher and received a confirmation email with the tickets. However, I was unable to download them. The venue had no knowledge of the voucher service....

Cuthbert Walker

Fantastic Support Experience

I had a great interaction with a representative whose name I didn't catch, but she was both professional and approachable. She made me feel at ease and helped me resolve a simple issue that was clearl...

George Iaquinta

Burger Guru Gift Card

Received a gift card for Burger Guru in Williamsburg for my birthday and it was great. The staff received me without issues and food was delicious. Gift package was also very nice and added a specia...

Raymond

Great experience!

Great experience! Maybe more literature about the experience at the beginning would be insightful such as history, purpose and current media.

Peter B

Amazing balloon ride with Go Dream …

I had an air ballon ride with Go Dream and it was sooooo amazingly wonderful. It was a beautiful ride above spectacular sights. Calm and close to nature. And above all, the ride was carried out very p...